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Added 17 mins ago
BG
Administrateur · trice du service| Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
Posséder une forte orientation vers le service client avec un engagement à fournir un service client de haute qualité.
Added 3 hours ago
CR
Certified Technician, OPTMQ - Clinical Laboratories
Charles River Laboratories
Montreal, QC
- Full-time
Certified OPTMQ Technician – Clinical Laboratories
Added 4 hours ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
Contribute to a positive client and guest experience through responsive, professional and respectful service and effective communication with coworkers, contractors and facility users.
Added 4 hours ago
PA
Automotive service technician apprentice
POCO Automotive
Port Coquitlam, BC
- $22 to $29 CAD / hour
- Full-time
- On-site
Automotive Service Technician (Steering, Suspension and Brakes) Trade Certification
Added 5 hours ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
Contribute to a positive client and guest experience through responsive, professional and respectful service and effective communication with coworkers, contractors and facility users.
Added 5 hours ago
BG
Technicienne ou technicien de service sur la route – Équipement lourd – C&F | Service Technician - Field - Heavy Equipment - C&F (Val d'Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
Brandt is currently seeking for Service Technician - Field - Heavy Equipment - Construction & Forestry for our Val d'or location.
Added 6 hours ago
BG
Gestionnaire du service – Équipement lourd – Construction et foresterie | Service Manager - Heavy Equipment - Construction & Forestry (Val d Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
trice du service pour son emplacement de Val d' Or.
Added 6 hours ago
FH
Pharmacy Technician - Squamish General Hospital
Fraser Health
North Vancouver, BC
- Part-time
…and provide an integrated approach to pharmaceutical care and service excellence patients, residents and clients committed to investing in your professional development in building an…
Added 6 hours ago
B
HVAC and Refrigeration Mechanic
BGIS
Edmonton, AB
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 7 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Longueuil, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 7 hours ago
CG
Laboratory Tech I
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
Must be self-motivated and client-service oriented.
Added 8 hours ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 8 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 8 hours ago
B
General Repair Technician
BGIS
Halifax, NS
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 9 hours ago
M
Spécialiste en préparation magistrale l Compounding Specialist
Medisca
Montreal, QC
- Full-time
Évaluer la demande du client pour s'assurer de la sécurité, de l'efficacité thérapeutique, de la justification, de la pertinence de la voie d'administration demandée, de la concentration de…
Added 9 hours ago
BM
Parts Technician - Apprentice or Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Birch Mountain Enterprises (BME) is hiring an experienced Parts Technician to work with our Maintenance Team in Fort McKay.
Added 10 hours ago
Supervised Instructor Therapist 8 Month Contract
SAAAC Autism Centre
Toronto, ON · Scarborough, ON
Provide parent training opportunities for parents as stated in client’s service contract (i.e. parent observing the session, modelling and feedback to parents)
Added 10 hours ago
IT
Application Support Technician
InTandem Talent
Richmond Hill, ON
- Full-time
We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our…
Added 10 hours ago
AF
Scheduling Coordinator / Office Administrator
Ace Fire Prevention
Richmond, BC
- Full-time
Ace Fire Prevention is a family-owned company that has been delivering service excellence to our clients for 28 years. Our core focus is providing reliable fire prevention solutions that…
Added 10 hours ago
RB
Bookkeeper
Radix Bookkeeping Payroll & Tax Services
Winnipeg, MB
- $16.5 to $20 CAD / hour
- Part-time
- On-site
Accounting technology/technician and bookkeeping
Added 11 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Mississauga, ON
- Full-time
…operational productivity, prescription turnaround times, and service delivery, making them essential to workforce efficiency, scalability, and CPS’s ability to meet growing prescription…
Added 11 hours ago
FP
Outside Sales Representative
Frontier Power Products
New Westminster, BC · Surrey, BC
- Full-time
…responsible for developing new business and maintaining existing client relationships within the assigned territory. Primary product lines include John Deere, Kubota, and Mitsubishi product…
Added 12 hours ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Mississauga, ON
- Full-time
…operational productivity, prescription turnaround times, and service delivery, making them essential to workforce efficiency, scalability, and CPS’s ability to meet growing prescription…
Added 12 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS003)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 12 hours ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…location(s) which includes the coaching of staff, location workflow, client services and overseeing occupational health and safety within assigned sites. You will be required to perform the…

InTandem Talent

Application Support Technician

Richmond Hill, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Department: Operations / IT Support
Reports to: Senior Application Support Technician
Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for troubleshooting complex technical issues related to Windows applications and services. You will collaborate with developers and client services to resolve software disruptions, optimize application performance, and document technical recommendations.

Requirements

Candidates must have a degree in computer science or equivalent experience, along with at least 2 years in a technical support role. Proficiency in SQL database queries, PowerShell scripting, and exposure to cloud computing platforms like Azure, Google, or AWS is required.

Skills

Technical support
Application support
SQL database queries
PowerShell scripting
Cloud computing
Azure
Google Cloud
AWS
Troubleshooting
Data analysis
Workflow automation
Documentation
Communication
Customer service
Problem solving
Microsoft Windows

Visa sponsorship

Not detected in the job text

Keywords

Application Support
IT Support
Microsoft Windows
SQL
PowerShell
Cloud Computing
Azure
Google Cloud
AWS
Troubleshooting
Workflow Automation
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Technical Support
Software Maintenance
Client Services
Operations

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