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Added 25 mins ago
R
IT - Specialty Developer - Senior
Raise
Toronto, ON
- Full-time
…applications, setting up DevOps automation, and nice to have: Azure Data Factory, and Databricks. Requires expertise in CI/CD, infrastructure as code, cloud security, networking,…
Added 25 mins ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
…translating complex technical risks, emerging technologies (such as Cloud and AI), and regulatory obligations into clear, actionable policy language. The ideal candidate will bridge…
Added 25 mins ago
PI
Senior Software Engineer, Accounts
PENN Interactive
Canada
- Full-time
…modern systems; and excel at doing what this entails, including, data migrations, intermediate data translation, the building and stewardship of additional supporting infrastructure as…
Added 25 mins ago
SC
Ingénieur Automatisation Électronique & DevOps (Senior)
SII Canada
Montreal, QC
- Full-time
Expérience en automatisation d’environnements sur Azure Cloud.
Added 25 mins ago
A
Software Developer
Actalent
Toronto, ON
- $24 to $33 CAD / hour
- Contract
As a Software Developer, you will lead the design and delivery of software services and website stacks that involve engaging creatives, cross-screen placements, targeting, optimization,…
Added 25 mins ago
S
Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 25 mins ago
QP
Cyber Security, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group
Toronto, ON
- Full-time
…software, IT security testing tools, Active Director and Azure AD, Cloud based IT service such as Office 365, OSI…
Added 25 mins ago
S
Software Engineering LMTS
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…architecting, developing, and testing the next generation of cloud-native database. You’ll join a team of highly skilled, motivated software engineers and database experts, designing and…
Added 25 mins ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
Own realization of defined enterprise outcomes, including developer productivity, delivery speed, software quality, security, resilience, developer experience, platform reuse and reduction…
Added 25 mins ago
Digital Architect
Government of Alberta
AB
Design scalable, secure digital solutions integrating AI/ML, automation, data, and enterprise technologies.
Added 25 mins ago
WT
Workforce Authentication Engineer
Wissen Technology
Montreal, QC
- Full-time
…Software Engineering, Generative AI & Machine Learning, Real-Time Data Analytics & Insights, Interactive Data Visualization & Decision Intelligence, Intelligent Process Automation,…
Added 25 mins ago
JG
Data Scientist
J&M Group
Vancouver, BC
- Full-time
Experience building and optimizing data pipelines, architectures and data sets
Added 40 mins ago
L
Full Stack Engineer, Agentic AI
Lazer
Remote, Canada
- Contract
- Remote
Comfort working with at least one major cloud provider (GCP, AWS, Azure), especially data tools like BigQuery, SageMaker, etc.
Added 40 mins ago
Fullstack Developer
Adastra Corporation
Markham, ON
We are seeking a Full Stack Developer with a strong focus on frontend engineering to help build modern, user-centric web applications that deliver analytics, AI-driven insights, operational…
Added 40 mins ago
AC
Fullstack Developer
Adastra Corporation
Markham, ON
- Contract
We are looking for a Full Stack Developer to build scalable, production-ready applications that combine modern backend engineering with advanced AI and Generative AI capabilities. The role…
Added 55 mins ago
Data Engineer
CareRx
Toronto, ON
CareRx’s Enterprise Data platforms enable the organisation to harness the power of its data. Core to this is the ability to source, transform and move data from multiple locations and store…
Added 55 mins ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
…PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant…
Added 55 mins ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Dive into a variety of assignments like coding and testing, supporting data migrations, writing project documentation, and helping plan and track project timelines.
Added 55 mins ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad…
Added 55 mins ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Analyze data to uncover insights, solve complex problems, and inform business decisions.
Added 55 mins ago
R
Lead Full Stack Engineer
RBC
Toronto, ON
- Full-time
…using the .NET Framework and ASP.NET Core, with a focus on cloud-native architecture. This role involves building scalable backend services, designing data solutions, and ensuring secure,…
Added 55 mins ago
A
Account Executive - Existing Customer Growth
Agilyx
Victoria, BC
- Full-time
…needs to Agilyx professional services, Unit4-related solutions, cloud and transformation initiatives, and complementary Agilyx…
Added 56 mins ago
ZS
GenAI Security Lead
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Facilitate discovery workshops and interviews with security, technology, data, risk, and business stakeholders.
Added 56 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
The Senior Software Developer is a hands-on technical contributor and emerging technical lead who designs, develops, and supports Java and Spring Boot microservices running on Google Cloud…
Added 1 hour ago
T
Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…within the Technology group, specifically working on TD’s big data platform (Data-as-a-service or DaaS). Job responsibilities for a Data Engineer Intern/Co-op may vary by area. They may…

InTandem Talent

Application Support Technician

Richmond Hill, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Department: Operations / IT Support
Reports to: Senior Application Support Technician
Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for troubleshooting complex technical issues related to Windows applications and services. You will collaborate with developers and client services to resolve software disruptions, optimize application performance, and document technical recommendations.

Requirements

Candidates must have a degree in computer science or equivalent experience, along with at least 2 years in a technical support role. Proficiency in SQL database queries, PowerShell scripting, and exposure to cloud computing platforms like Azure, Google, or AWS is required.

Skills

Technical support
Application support
SQL database queries
PowerShell scripting
Cloud computing
Azure
Google Cloud
AWS
Troubleshooting
Data analysis
Workflow automation
Documentation
Communication
Customer service
Problem solving
Microsoft Windows

Visa sponsorship

Not detected in the job text

Keywords

Application Support
IT Support
Microsoft Windows
SQL
PowerShell
Cloud Computing
Azure
Google Cloud
AWS
Troubleshooting
Workflow Automation
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Technical Support
Software Maintenance
Client Services
Operations

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