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Added 11 mins ago
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Database Developer (Oracle PL/SQL)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
You will work alongside software developers and business stakeholders to translate requirements into reliable technical solutions, troubleshoot complex issues, improve database performance…
Added 11 mins ago
Data Engineer
CareRx
Toronto, ON
Maintains clear documentation and works with architecture, source system owners, and report developers.
Added 11 mins ago
SS
Business Analyst
Soho Square Solutions
Toronto, ON
- Contract
Work with developers, architects, and QA to clarify requirements and resolve gaps
Added 11 mins ago
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Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Technical leadership capability, including hands-on implementation, design decision-making, code reviews, mentoring of less experienced developers, and cross-functional delivery.
Added 25 mins ago
CC
Core Software Developer
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
…development cycle, this role will work closely with other software developers, architects, and quality assurance analysts as a team to ensure delivery of quality software…
Added 41 mins ago
SAP SuccessFactors Consulting Manager - Technical Integrations Lead
EY
AB · Toronto, ON · Calgary, AB
Lead and mentor technical consultants and developers across onshore/offshore teams.
Added 55 mins ago
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Technical Account Manager | Gestionnaire de comptes technique
Plotly
Remote, Canada
- Full-time
- Remote
Plotly builds the tools millions of developers use to work with data. Our open-source libraries are downloaded millions of times per day, Dash is one of the most popular ways to build data…
Added 56 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Partner with data architects, BI teams, and developers to define data attributes, dimensions, metrics, and business rules.
Added 56 mins ago
FG
Software Developer | Banking & Capital Markets
FDM Group
Toronto, ON
- Contract
We are seeking hands-on developers with experience building and supporting enterprise applications within financial services. Potential projects include digital banking, payments…
Added 56 mins ago
AC
QA / Testing - Software Quality Assurance Analyst
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Work with developers to reproduce defects, investigate root causes and validate fixes.
Added 56 mins ago
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Production Support Analyst Akamai
TechDoQuest
Toronto, ON
- Contract
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Added 1 hour ago
AI
Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Avanciers Inc.
Toronto, ON
- Contract
Experience working in Agile environments (Scrum/SAFe) and collaborating with cross-functional teams including Product Owners, Developers, QA, and business stakeholders.
Added 1 hour ago
AE
Pattern Making Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
…You will be part of a focused team of pattern makers, product developers, designers, and a cut and sew team that works on creating innovative product. Our team builds strong relationships…
Added 1 hour ago
T
Business System Analyst
TechDoQuest
Brampton, ON
- Full-time
Work closely with Solution Architects, Technical Leads, Data Teams, and Developers to design AI-enabled solutions.
Added 1 hour ago
T
Senior Software Developer In Test - Python Automation Engineer
Telesat
Ottawa, ON
- Contract
The engineer will collaborate with software developers, DevOps engineers, architects, and quality engineering stakeholders to improve testability, shorten feedback cycles, diagnose complex…
Added 1 hour ago
A
Pattern Making Lead
ARC'TERYX
North Vancouver, BC
- Full-time
…You will be part of a focused team of pattern makers, product developers, designers, and a cut and sew team that works on creating innovative product. Our team builds strong relationships…
Added 1 hour ago
SL
Manager, Finance Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…global Finance community, partnering with Finance teams and our developers to uncover pain points, define requirements and deliver intelligent automation using advanced technologies such as…
Added 1 hour ago
C
Consultant, Digital Operations & Privacy
CIBC
Toronto, ON
- Full-time
Production Support - Conduct investigation and provide resolution (with help of developers when needed) for issues brought up by business
Added 1 hour ago
GS
PL/SQL Developer
Gala Solutions
Montreal, QC
- Contract
Collaborate with business analysts, developers, and stakeholders to understand requirements
Added 1 hour ago
TI
Full Stack Developers
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is looking for experienced Senior Full Stack Developers to support enterprise healthcare integration initiatives involving FHIR Subscription, SubscriptionTopic, and event-driven…
Added 1 hour ago
VS
Java AWS Developer|| CALGARY, CN (Onsite)
Verito Solutions Inc
Calgary, AB
- Contract
Strong communication skills; collaborative and open to pairing and working sessions with other developers.
Added 2 hours ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
Added 2 hours ago
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Braze Architect
EXL
Canada
- Full-time
Mentor leads, developers, and campaign specialists; drive Braze and CDP certification across the team.
Added 2 hours ago
GM
Senior QA with English and French Language must
Galactic Minds INC
Toronto, ON
- Contract
● Performance Engineering: Identify bottlenecks in the data product lifecycle. Analyze how the system behaves under high load and work with developers to optimize performance.
Added 2 hours ago
I
Software Developer - Full Stack - Senior (Health)
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking two Senior Full Stack Developers to enhance healthcare applications and integration's The focus is on replacing scheduled polling with event-driven processing so applications…

InTandem Talent

Application Support Technician

Richmond Hill, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Department: Operations / IT Support
Reports to: Senior Application Support Technician
Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for troubleshooting complex technical issues related to Windows applications and services. You will collaborate with developers and client services to resolve software disruptions, optimize application performance, and document technical recommendations.

Requirements

Candidates must have a degree in computer science or equivalent experience, along with at least 2 years in a technical support role. Proficiency in SQL database queries, PowerShell scripting, and exposure to cloud computing platforms like Azure, Google, or AWS is required.

Skills

Technical support
Application support
SQL database queries
PowerShell scripting
Cloud computing
Azure
Google Cloud
AWS
Troubleshooting
Data analysis
Workflow automation
Documentation
Communication
Customer service
Problem solving
Microsoft Windows

Visa sponsorship

Not detected in the job text

Keywords

Application Support
IT Support
Microsoft Windows
SQL
PowerShell
Cloud Computing
Azure
Google Cloud
AWS
Troubleshooting
Workflow Automation
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Technical Support
Software Maintenance
Client Services
Operations

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