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Added 8 mins ago
RB
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
Royal Bank of Canada
Richmond Hill, ON
- Full-time
…professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns sales, products, risk policy, and market…
Added 8 mins ago
RB
Client Advisor
Royal Bank of Canada
Iqaluit, NU
- Full-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 8 mins ago
RB
Investment Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
You’re driven to do meaningful work to help people reach their life goals by providing strong planning and financial advice.
Added 23 mins ago
AS
Mobile Developer (React Native)
Apex Systems
Toronto, ON
- $60 to $70 USD / hour
- Full-time
This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues…
Added 23 mins ago
A
Accounting Manager I
Altec
Milton, ON
- Full-time
…Canadian business, combining hands-on month-end execution with financial analysis, controls, cross-functional support and continuous improvement. The successful candidate will understand…
Added 23 mins ago
C
Financial Services Representative - Montreal Marché Central
CIBC
Montreal, QC
- Full-time
…you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal…
Added 23 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 23 mins ago
AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
Added 23 mins ago
T
Analyst, Cash Management (UUWA)
TransAlta
Calgary, AB
- Full-time
…role also involves interaction with representatives from the financial institutions that provide our banking…
Added 23 mins ago
Finance and Accounting - Financial Analyst - P3
OSI Maritime Systems
Burnaby, BC
Perform comprehensive financial analysis on a monthly and ad hoc basis to support key decisions related to cash flow, profitability, credit, and expense control. Responsible for managing…
Added 38 mins ago
KC
Project Accountant
Kindred Construction
Vancouver, BC
- Full-time
…Kindred HQ. Reporting to the Finance Director, the Project Accountant will be assigned a selection of construction projects to administer and will provide support to those Project teams,…
Added 38 mins ago
Contract Facilitator - AI For Financial Statement Analysis, Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
NAIT’s Department of Continuing Education is seeking Contract Instructors to teach Financial Statement Analysis using AI courses to open enrolment students and corporate clients. The…
Added 38 mins ago
RC
Consultant, Complex Property Tax
Ryan Companies US, Inc.
Calgary, AB
- Full-time
Added 38 mins ago
RG
Vice-président(e), tarification / VP, Underwriting
Reinsurance Group of America, Incorporated
Toronto, ON · Montreal, QC · Canada, Toronto, RGA Re
- Full-time
…intelligent, motivated, and collaborative people, and help us make financial protection accessible to…
Added 53 mins ago
B
QA Automation Lead - ATM/POS/Payments
BeachHead
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Can you lead innovative QA automation initiatives in financial services? Apply Now!
Added 53 mins ago
T
Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
Interest or aptitude in Financial Systems and the Financial Industry
Added 53 mins ago
A
Senior Accountant
Armco
Halifax, NS
- Full-time
The Senior Accountant is responsible for preparing accurate and timely financial information to support reporting, operational planning, and strategic decision-making across the…
Added 53 mins ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Saskatoon, SK
- Full-time
Reporting to the Senior Manager, Finance, Proprietary Products & Sustainability, the Sr Financial Analyst, Proprietary Products will be responsible for generating and delivering actionable…
Added 53 mins ago
A
Tax Manager
Armco
Halifax, NS
- Full-time
Prepare tax provisions and supporting working papers for financial statement reporting. Knowledge of tax provision standards under IFRS considered an asset.
Added 53 mins ago
EP
Operational Controls Manager
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the…
Added 53 mins ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
Cranbrook, BC
- Full-time
…well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 53 mins ago
A
Property Manager
Armco
Montreal, QC
- Full-time
Monitor and manage property operating expenses, budgets and financial performance.
Added 53 mins ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Calgary, AB
- Full-time
Reporting to the Senior Manager, Finance, Proprietary Products & Sustainability, the Sr Financial Analyst, Proprietary Products will be responsible for generating and delivering actionable…
Added 53 mins ago
H
Property Manager
Hays
Surrey, BC
- $90,000 to $110,000 CAD / year
- Full-time
Lead the day-to-day operations and financial performance of a mixed-use commercial real estate portfolio.
Added 53 mins ago
Financial Advisor - Calgary, AB (September, 2027)
Scotiabank
Calgary, AB

InTandem Talent

Application Support Technician

Richmond Hill, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Department: Operations / IT Support
Reports to: Senior Application Support Technician
Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for troubleshooting complex technical issues related to Windows applications and services. You will collaborate with developers and client services to resolve software disruptions, optimize application performance, and document technical recommendations.

Requirements

Candidates must have a degree in computer science or equivalent experience, along with at least 2 years in a technical support role. Proficiency in SQL database queries, PowerShell scripting, and exposure to cloud computing platforms like Azure, Google, or AWS is required.

Skills

Technical support
Application support
SQL database queries
PowerShell scripting
Cloud computing
Azure
Google Cloud
AWS
Troubleshooting
Data analysis
Workflow automation
Documentation
Communication
Customer service
Problem solving
Microsoft Windows

Visa sponsorship

Not detected in the job text

Keywords

Application Support
IT Support
Microsoft Windows
SQL
PowerShell
Cloud Computing
Azure
Google Cloud
AWS
Troubleshooting
Workflow Automation
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Technical Support
Software Maintenance
Client Services
Operations

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