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Added 10 mins ago
CG
Production Technician - AM Shift - 7:00am - 7:00pm - $23.17 hourly
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- Full-time
Added 10 mins ago
OS
Operations Supervisor, Bell Sensplex
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Ottawa, ON
- Full-time
…ensuring the highest levels of customer service and quality maintenance at our world class facility. As an experienced supervisor, you will provide guidance and leadership to a team of…
Added 10 mins ago
B
Information Security Advisor
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Toronto, ON · FCP
- Full-time
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Added 10 mins ago
BC
Senior Planner
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Toronto, ON
- Full-time
…project scope includes the design, construction, operation, and maintenance of all infrastructure and rail systems associated with 15 stations and more than 15 km of new alignment. The work…
Added 10 mins ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
Reporting to the Supervisor, Network & Telecom, the Network & Telecom Analyst II is responsible for the operation, maintenance, support, and continuous improvement of network…
Added 10 mins ago
SD
Technicien(ne) de laboratoire / Laboratory Technician
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- Full-time
Capacité de lire et interpréter les documents tels que les règles de sécurité, manuel d’instructions et de maintenance et manuel de procédures.
Added 10 mins ago
C
Yard Support/Delivery Driver- ON
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
Conduct routine inspections of vehicles and equipment, reporting any maintenance or safety concerns
Added 10 mins ago
ST
Industrial Mechanic
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Calgary, AB
- Full-time
…performance and minimize production downtime. Working alongside the Maintenance team, this role provides specialized machine troubleshooting and repair while supporting preventative…
Added 10 mins ago
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Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
Provides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quickly and cost-effectively provide relevant software and updates to clients.
Added 25 mins ago
S
Laboratory Technician
SGS
Burnaby, BC
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Added 25 mins ago
SM
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Alliston, ON
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IV therapy initiation and maintenance (parenteral therapy).
Added 25 mins ago
SM
Registered Nurse - Med/Surg
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Alliston, ON
- Internship
IV therapy initiation and maintenance (parenteral therapy).
Added 25 mins ago
DG
Administrative Assistant [Receptionist]
Doane Grant Thornton LLP
Thunder Bay, ON
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Added 25 mins ago
TC
Retail Store Associate Part time Seasonal - HomeSense - Viewmount
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON · Nepean, ON
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Added 25 mins ago
DC
Maintenance Administrator
Dickenson Condo Management
London, ON
- Full-time
Added 25 mins ago
IH
Medical Laboratory Technician
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Bolton, ON
- $19 CAD / hour
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Vaccine Administration and vaccine maintenance
Added 25 mins ago
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Shuttle Driver
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Richmond, BC
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Cleans, washes and performs minor maintenance to vehicles as necessary.
Added 25 mins ago
S
Laboratory Technician, ARD
SGS
Burnaby, BC
- $20.5 CAD / hour
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Added 25 mins ago
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Driver Examiner -PT-Stratford
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Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Added 25 mins ago
TW
PROJECT MANAGER
TANK Worldwide
Toronto, ON
- Full-time
The Project Manager must be proactive in daily maintenance of project timelines and resourcing within their assigned brand portfolio. As well, Project Managers will work collaboratively…
Added 25 mins ago
RU
Senior On-Site Service Specialist
Ricoh USA, Inc.
Toronto, ON
- Full-time
Added 25 mins ago
S
Customer Service Agent -Full-Time-Burlington
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Burlington, ON
- Full-time
Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Added 25 mins ago
S
Laboratory Technician, ARD
SGS
Burnaby, BC
- $20.5 CAD / hour
- Full-time
Added 25 mins ago
E
Automotive Detailer - Car Washer - Halifax
Enterprise
Halifax, NS
- Full-time
Added 25 mins ago
Trades Helper 2 - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Maintenance Coordinator or designate, the Trades Helper 2 - Carpentry is responsible for: assisting the carpenters with their duties including repairing…

InTandem Talent

Application Support Technician

Richmond Hill, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Department: Operations / IT Support
Reports to: Senior Application Support Technician
Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for troubleshooting complex technical issues related to Windows applications and services. You will collaborate with developers and client services to resolve software disruptions, optimize application performance, and document technical recommendations.

Requirements

Candidates must have a degree in computer science or equivalent experience, along with at least 2 years in a technical support role. Proficiency in SQL database queries, PowerShell scripting, and exposure to cloud computing platforms like Azure, Google, or AWS is required.

Skills

Technical support
Application support
SQL database queries
PowerShell scripting
Cloud computing
Azure
Google Cloud
AWS
Troubleshooting
Data analysis
Workflow automation
Documentation
Communication
Customer service
Problem solving
Microsoft Windows

Visa sponsorship

Not detected in the job text

Keywords

Application Support
IT Support
Microsoft Windows
SQL
PowerShell
Cloud Computing
Azure
Google Cloud
AWS
Troubleshooting
Workflow Automation
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Technical Support
Software Maintenance
Client Services
Operations

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