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Added 9 mins ago
Human Resources Business Partner
Canadian Blood Services
Calgary, AB · Edmonton, AB · Vancouver, BC
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Added 9 mins ago
FSQA Technician
HelloFresh
AB
…more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from…
Added 9 mins ago
RF
Creature FX Artist - 1 Month Contract
Rodeo FX
Montreal, QC
- Full-time
…sure you accept cookies on the SmartRecruiters application page. This allows the feature to display and function…
Added 9 mins ago
HH
Pharmacist
Halton Healthcare
Oakville, ON
- Contract
Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including…
Added 9 mins ago
C
Class 3A Driver/Operator, Pressure & Vacuum
CEDA
Estevan, SK
- Contract
To learn more, please also visit our page to view upcoming job fairs and events or follow us on Facebook.
Added 25 mins ago
AG
Pressroom Manager
Apex Graphics
Mississauga, ON
- Full-time
Please visit our website and careers page to learn more and submit your application. We thank all candidates for their interest; however, only those selected for further consideration will…
Added 25 mins ago
A
Estates Administrator, Temporary
Aviso
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Temporary
Added 25 mins ago
A
Estates Administrator, Temporary
Aviso
Toronto, ON
- $55,000 to $65,000 CAD / year
- Temporary
Added 40 mins ago
US
Collingwood Driver Helper
UPS Supply Chain Solutions
Owen Sound, ON · CA - OWEN SOUND CENTER (ONOWE)
- Part-time
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 40 mins ago
US
Owen Sound Driver Helper
UPS Supply Chain Solutions
Owen Sound, ON · CA - OWEN SOUND CENTER (ONOWE)
- Part-time
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 40 mins ago
US
Port Elgin Driver Helper
UPS Supply Chain Solutions
Owen Sound, ON · CA - OWEN SOUND CENTER (ONOWE)
- Part-time
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 40 mins ago
KS
Temporary Associate
kate spade new york
Mississauga, ON · Toronto, ON · Ksny Toronto Asc
- Part-time
…to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and…
Added 40 mins ago
Livestock Agricultural Assistant - Arkell Poultry & Equine Research Stations
University of Guelph
Arkell, ON
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 40 mins ago
SI
Commercial Management Liability Underwriting Intern
Sompo International
Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
Added 40 mins ago
SJ
Assistant Store Manager - Peoples Jewellers - Centre at Circle and Eighth
Signet Jewelers
Saskatoon, SK · Canada - The Centre At Circle - Saskatoon, SK
- Full-time
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Added 40 mins ago
Quality Technician
Prysmian
Prescott, ON
Added 40 mins ago
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Préparateur de commandes
Lineage
Vaudreuil-Dorion, QC · CA - QC, Vaudreuil Dorion - Rue Chicoine
- Full-time
(English version linked at the bottom of the page)
Added 55 mins ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Added 55 mins ago
C
QA Analyst co-op
CIBC
Toronto, ON
- Full-time
Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into…
Added 55 mins ago
BU
Instructor GERO 5P14 Winter D3
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St. Catharines, ON · Main Campus (Employees)
- Part-time
Added 55 mins ago
BU
Instructor GERO 5P13 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Added 55 mins ago
Seasonal Retail Sales Associate, Champlain Mall
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Added 55 mins ago
Seasonal Retail Sales Associate, Place D'Orleans
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Added 55 mins ago
Retail Sales Associate, Greenwood
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Added 55 mins ago
Project Coordinator, Bell Media
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InTandem Talent

Application Support Technician

Richmond Hill, ON, Canada

$65,000 - $75,000 · Full-time

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Applications open in a new tab.

Job details

Pay: $65,000 - $75,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Department: Operations / IT Support
Reports to: Senior Application Support Technician
Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for troubleshooting complex technical issues related to Windows applications and services. You will collaborate with developers and client services to resolve software disruptions, optimize application performance, and document technical recommendations.

Requirements

Candidates must have a degree in computer science or equivalent experience, along with at least 2 years in a technical support role. Proficiency in SQL database queries, PowerShell scripting, and exposure to cloud computing platforms like Azure, Google, or AWS is required.

Skills

Technical support
Application support
SQL database queries
PowerShell scripting
Cloud computing
Azure
Google Cloud
AWS
Troubleshooting
Data analysis
Workflow automation
Documentation
Communication
Customer service
Problem solving
Microsoft Windows

Visa sponsorship

Not detected in the job text

Keywords

Application Support
IT Support
Microsoft Windows
SQL
PowerShell
Cloud Computing
Azure
Google Cloud
AWS
Troubleshooting
Workflow Automation
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Technical Support
Software Maintenance
Client Services
Operations

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