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Added 5 mins ago
CI
Analyst, Business Systems
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements,…
Added 24 mins ago
T
Sr. IT Ops Analyst (Azure Public Cloud Operations)
TD
Toronto, ON
- Full-time
Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
Added 39 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 39 mins ago
C
Digital Expansion Analyst - Simplii Financial
CIBC
Toronto, ON
- Full-time
…of how that commitment comes to life. As a Digital Expansion Analyst, you'll contribute to the execution and optimization of personalized, data-driven marketing campaigns and client…
Added 39 mins ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
…and delivering integrated cash flow and treasury management solutions. As the Analyst, Client Onboarding & Service, you will be accountable to perform after sales service support Commercial…
Added 39 mins ago
Analyst, Business Systems
Canada Infrastructure Bank
Toronto, ON
The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements,…
Added 39 mins ago
TM
Manager - Business Technology/Directeur, Système de gestion
The Maples Group (Financial Services)
Montreal, QC
- Full-time
…aligned with business needs, works with IT resources (i.e. software developers, infrastructure engineers) and external vendors to deliver a portfolio of systems initiatives that embody that…
Added 54 mins ago
J
Senior Data Analyst
Jane
Remote, Canada
- Full-time
- Remote
Work with ambiguous requirements, identify gaps, ask the right questions, and translate business needs into clear technical solutions.
Added 54 mins ago
Financial Planning and Analysis Analyst (PA&A)
BRP
Montreal, QC
The ability to influence different groups of people to achieve win-win solutions.
Added 1 hour ago
BS
Security Analyst
Bulletproof Solutions Inc
Fredericton, NB
- Full-time
The SOC 1 Security Analyst is responsible for monitoring security events, investigating alerts, performing incident triage, and escalating threats when appropriate. Working within our 24x7…
Added 1 hour ago
C
Sr Actuarial Analyst
Co-operators
Guelph, ON · Toronto, ON
- Full-time
As a Senior Actuarial Analyst, you are a key player to support the home and auto pricing initiatives. You will work collaboratively with actuarial teams and business partners to support…
Added 1 hour ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
As a Help Desk Analyst you will be the primary point of contact for our clients (both internal and external) for resolving software and hardware problems, telephony requests and answering…
Added 2 hours ago
DC
M&A and FP&A Analyst
Dillon Consulting Limited
London, ON
- Full-time
Systems Evaluation: Support the evaluation, configuration, and testing of new FP&A and Enterprise Performance Management (EPM) software solutions as the function matures.
Added 2 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Toronto, ON
- Full-time
Experience with enterprise security solutions, incident crisis management.
Added 2 hours ago
GO
Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Infrastructure Management Services, Digital and Technology Solutions
Added 2 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Vancouver, BC
- Full-time
Experience with enterprise security solutions, incident crisis management.
Added 2 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Montreal, QC
- Full-time
Experience with enterprise security solutions, incident crisis management.
Added 2 hours ago
D
Modeling & Risk Management - Senior Risk Analyst
Driven
ON · Ontario, Canada
- Full-time
…customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
CT
Business Data Analyst
Canadian Tire Corporation
Oakville, ON
- Full-time
As the Business Data Analyst, you will provide structured transparency and management of our data assets. By focusing on data sourcing, integration, data quality and governance principles,…
Added 2 hours ago
AS
SENIOR BUSINESS ANALYST, DATA & ANALYTICS
Alliance Search Partners
Toronto, ON
- Full-time
Toronto-based IT company in the financial services and fintech industry. Focused on technology consulting, cloud computing, integration solutions, and enterprise data and analytics.
Added 2 hours ago
KI
Co-op/Intern Business Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
The Intern Business Analyst will proactively partner with Kinaxis internal stakeholders and IT Business Partners to understand the business objectives, operating model and processes.…
Added 3 hours ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk…
Added 4 hours ago
IR
On Site Service Desk Analyst
IME RESOURCES LLC
Vaughan, ON · Concord, ON
- $30 to $40 CAD / hour
- Full-time
FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team!
Added 4 hours ago
Security Technology Analyst
University of Toronto
Toronto, ON
As Security Technology Analyst, you will be responsible for implementing, tuning, and scaling advanced security technologies and AI tools to protect Temerty Faculty of Medicine systems,…

Closed listing

Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Location: Toronto, ON -- 100% onsite

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role is fully onsite near the Toronto airport.

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Ability to lift up to 20 pounds, with or without reasonable accommodation.
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

About employer

More about this job

Responsibilities

Respond to employee technology inquiries, troubleshoot hardware, software, workstation, and network issues, and provide support in person and through remote channels. Help maintain IT management and cybersecurity tools, prepare and track devices, document solutions, and follow up to ensure users receive satisfactory service.

Requirements

Requires strong problem-solving, customer service, communication, Windows, Microsoft 365 administration, and basic networking skills, along with the ability to lift up to 20 pounds. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certification are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Microsoft 365 Administration
Microsoft Windows
Microsoft Office
Basic Networking
Network Troubleshooting
Hardware Support
Software Support
Device Preparation and Reimaging
IT Inventory Management
Technical Documentation
Communication

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
ConnectWise Manage
ConnectWise Control
Cybersecurity
Microsoft 365
Microsoft Windows
Microsoft Office
User Administration
Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Hardware
Software
Workstations
Device Reimaging
Device Inventory
ERP Systems
Manufacturing Processes
Systems Administration
Technical Documentation
Customer Service
Accessibility Accommodations
IT Asset Management

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