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Added 7 mins ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 7 mins ago
P
Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- $56,000 to $62,000 CAD / year
- Contract
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final…
Added 7 mins ago
S
Senior FP&A Analyst
Stella-Jones
Montreal, QC
- Full-time
…out of the corporate head office in Montreal, the Senior FP&A Analyst will report to the FP&A Manager and support the Wood Utility Products…
Added 7 mins ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 7 mins ago
OP
Sr Data Analyst (Equity/Social Identity)
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 10 mins ago
T
Senior Business Application Specialist
TD
Toronto, ON
- Full-time
…foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we…
Added 10 mins ago
Senior GIS Analyst
WSP
Vancouver, BC
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 10 mins ago
Sr Data Analyst (Equity/Social Identity)
CityofOttawa
Ottawa, ON
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 10 mins ago
Policy and Issues Analyst
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 25 mins ago
AC
Data Solutions Analyst
Air Canada
Dorval, QC
- Full-time
The Data Solutions Analyst position is responsible for designing, building, and maintaining enterprise data solutions by sourcing, integrating, and modelling operational and customer data…
Added 25 mins ago
A
Risk Management Analyst
AECOM
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
…with clients to solve the world’s most complex challenges and build legacies for future…
Added 38 mins ago
TC
Business Analyst
TMC Canada
Montreal, QC
- Full-time
TMC Canada is looking for an experienced Business Analyst to join our team in Montréal and work on high-impact technology finance initiatives for a leading global financial institution.
Added 40 mins ago
Senior FP&A Analyst
Stella-Jones
Montreal, QC
…out of the corporate head office in Montreal, the Senior FP&A Analyst will report to the FP&A Manager and support the Wood Utility Products…
Added 40 mins ago
A
Program/Project Risk Analyst
AtkinsRéalis
Toronto, ON · Montreal, QC
- Full-time
Advanced proficiency in Primavera P6; the ability to build projects from scratch is essential.
Added 55 mins ago
A
Instructor Senior Analyst
Accenture
Toronto, ON
- Full-time
…world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating…
Added 1 hour ago
A
Technology Change Control Analyst
Aviso
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
We're looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.
Added 1 hour ago
GC
Business Development Representative
Gestalt Capital
Toronto, ON
- Full-time
You will build out our deal origination tech stack within one month and begin outreach immediately;
Added 1 hour ago
OG
L2 Technical Analyst
Odyssey Global
Windsor, ON
- Contract
Job Title: L2 Technical Analyst – Workplace Technology & DEX
Added 1 hour ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
…support executive and external stakeholder materials, including analyst presentations, quarterly analyst call preparation, and board strategy…
Added 1 hour ago
Senior Program Analyst
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 1 hour ago
Senior Analyst: Business Development
Vail Resorts
Whistler, BC
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free…
Added 1 hour ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 1 hour ago
HR
PC Support Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Build your career – at the hospital that’s built for the future
Added 1 hour ago
R
FX Execution & Digital Sales (EDS) Analyst
RBC
Calgary, AB
- Full-time
Build and deepen client relationships through proactive outreach, regular market updates, and responsive day-to-day support.
Added 1 hour ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…

Closed listing

Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Location: Toronto, ON -- 100% onsite

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role is fully onsite near the Toronto airport.

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Ability to lift up to 20 pounds, with or without reasonable accommodation.
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

About employer

More about this job

Responsibilities

Respond to employee technology inquiries, troubleshoot hardware, software, workstation, and network issues, and provide support in person and through remote channels. Help maintain IT management and cybersecurity tools, prepare and track devices, document solutions, and follow up to ensure users receive satisfactory service.

Requirements

Requires strong problem-solving, customer service, communication, Windows, Microsoft 365 administration, and basic networking skills, along with the ability to lift up to 20 pounds. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certification are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Microsoft 365 Administration
Microsoft Windows
Microsoft Office
Basic Networking
Network Troubleshooting
Hardware Support
Software Support
Device Preparation and Reimaging
IT Inventory Management
Technical Documentation
Communication

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
ConnectWise Manage
ConnectWise Control
Cybersecurity
Microsoft 365
Microsoft Windows
Microsoft Office
User Administration
Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Hardware
Software
Workstations
Device Reimaging
Device Inventory
ERP Systems
Manufacturing Processes
Systems Administration
Technical Documentation
Customer Service
Accessibility Accommodations
IT Asset Management

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