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Added 2 mins ago
AI
Senior Analyst – Fircosoft
Apptoza Inc.
Toronto, ON
- Contract
We are looking for a Senior Analyst – Fircosoft / Sanctions Screening with strong experience in sanctions compliance, transaction screening, and Fircosoft platforms. The candidate will be…
Added 2 mins ago
EI
Financial Analyst, Accounting and Systems
Equispheres Inc.
Ottawa, ON
- Full-time
Equispheres is a Canadian materials science innovator headquartered in Ottawa’s advanced technology hub. Privately held and engineering-driven, we develop next-generation metal powders that…
Added 14 mins ago
J
SOC Analyst, Entry Level
Jobright.ai
Canada
- Full-time
…outcomes. Jobright.ai is hiring an Entry-Level Cybersecurity Analyst to help protect our people, systems, and AI-powered products by supporting security monitoring, investigating alerts,…
Added 14 mins ago
J
GRC Analyst, Entry Level
Jobright.ai
Canada
- Full-time
…helps users reach better job outcomes. The entry-level GRC Analyst supports governance, risk, and compliance operations by maintaining risk and control documentation, coordinating…
Added 14 mins ago
CL
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
ClaimsPro LP
Markham, ON
- Part-time
…and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from…
Added 14 mins ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Completion of a Bachelor’s degree in Information Technology or Computer Science.
Added 14 mins ago
E
Support Center Analyst I Position
eSentire
Waterloo, ON
- $65,000 to $75,000 CAD / year
- Full-time
2+ years of Information Technology experience in a Technical Customer Support role.
Added 14 mins ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 14 mins ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
Completion of a Bachelor’s degree in Information Technology or Computer Science.
Added 17 mins ago
SS
Human Resources Information System Analyst
Soho Square Solutions
Montreal, QC
- Contract
Soho Square Solutions is hiring an HRIS Functional Analyst for a global investment bank's HR Analytics & Insights team in the Americas.
Added 17 mins ago
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Analyste d’affaires - Cartographie de processus & Contrôles internes
CGI
Montreal, QC
- Full-time
CGI Montréal is seeking a Business Analyst to join a Risk Management and Compliance team. In this role, you will be responsible for supporting the mapping of business processes and the…
Added 17 mins ago
FC
Information Technology Analyst
FIKA Company
AB · Edmonton, AB
- Full-time
The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires…
Added 18 mins ago
Support Center Analyst I
eSentire
Waterloo, ON
2+ years of Information Technology experience in a Technical Customer Support role.
Added 18 mins ago
Supervisor, Income
Questrade Financial Group
Toronto, ON
…services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and…
Added 18 mins ago
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Quality Assurance (QA) Analyst
WISI
Pitt Meadows, BC
- Full-time
Diploma or degree in computer science, software engineering, information technology, or equivalent practical experience.
Added 33 mins ago
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Google & Meta Ads Internship
Qode Media
Toronto, ON
- Full-time
…inter-departmental communication, tracking and reporting of Web Analyst daily activities; contribute to the development and improvement of processes that support the alignment of quality,…
Added 33 mins ago
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Information Security Engineer (Cloud) - Contract
Numeris
Toronto, ON
- Full-time
Numeris is seeking a collaborative, detail-oriented Cloud Security Analyst to support our multi-cloud posture, vulnerability management lifecycle, and cybersecurity risk governance.
Added 46 mins ago
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Enterprise Data Systems Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Enterprise Data Systems Analyst is an intermediate-level IT position responsible for supporting the effective operation of technology resources.
Added 46 mins ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 46 mins ago
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Senior Consulting Manager - Senior Business Analyst, Master Data Management / Counterparty
Cognizant
Toronto, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a Senior Consulting Manager specializing as a Sr. Business Analyst- Master Data Management (MDM) and Counterparty Data, you will work with leading Capital Markets clients to assess,…
Added 46 mins ago
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Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Junior Business Analyst, Credit Analytics Group (CAG) (Contract) – Toronto, ON
Added 46 mins ago
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Senior Product Manager, Integration & Data Platforms
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…product leader who excels at translating complex business, technology, and data requirements into scalable solutions and actionable…
Added 46 mins ago
RS
Change Management Analyst
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- $55 to $60 CAD / hour
- Contract
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative.
Added 46 mins ago
FC
Analyste programmeur .NET
FOP Consultants
Quebec, QC
- Full-time
As part of a mandate with a Quebec government ministry, we are looking for a .NET programmer analyst. The selected candidate will take part in the development, evolution and maintenance of…
Added 46 mins ago
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Business Analyst, Operational Strategy
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…

Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Location: Toronto, ON -- 100% onsite

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role is fully onsite near the Toronto airport.

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Ability to lift up to 20 pounds, with or without reasonable accommodation.
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

Apply About employer

More about this job

Responsibilities

Respond to employee technology inquiries, troubleshoot hardware, software, workstation, and network issues, and provide support in person and through remote channels. Help maintain IT management and cybersecurity tools, prepare and track devices, document solutions, and follow up to ensure users receive satisfactory service.

Requirements

Requires strong problem-solving, customer service, communication, Windows, Microsoft 365 administration, and basic networking skills, along with the ability to lift up to 20 pounds. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certification are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Microsoft 365 Administration
Microsoft Windows
Microsoft Office
Basic Networking
Network Troubleshooting
Hardware Support
Software Support
Device Preparation and Reimaging
IT Inventory Management
Technical Documentation
Communication

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
ConnectWise Manage
ConnectWise Control
Cybersecurity
Microsoft 365
Microsoft Windows
Microsoft Office
User Administration
Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Hardware
Software
Workstations
Device Reimaging
Device Inventory
ERP Systems
Manufacturing Processes
Systems Administration
Technical Documentation
Customer Service
Accessibility Accommodations
IT Asset Management

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