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Added 19 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 49 mins ago
W
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet
Calgary, AB
- Full-time
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 1 hour ago
N
Change Management Analyst
NetworkPedia
AB · Edmonton, AB
- Contract
We are seeking a hands-on Change Management Analyst to support a complex transformation initiative. This is a delivery-focused role for someone who can create and execute change management…
Added 1 hour ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
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Quality Analyst
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Calgary, AB
- Full-time
The Customer Care Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions to support quality, compliance, and customer experience objectives across…
Added 2 hours ago
Quality Analyst
NRG
AB · Edmonton, AB · Calgary, AB
The Customer Care Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions to support quality, compliance, and customer experience objectives across…
Added 2 hours ago
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Early Careers: Work & Rewards Analyst – Toronto – 2027
WTW
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Explore an opportunity. As an Work & Rewards Analyst, you will work side-by-side with some of the industry’s top consultants while you develop cutting edge technical knowledge and skills…
Added 2 hours ago
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2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
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Toronto, ON
- Full-time
…This role offers a unique opportunity to support the business development of real-world AI applications, directly impacting risk management workflows. As part of our dynamic team, you will…
Added 3 hours ago
Recovery Claims Adjuster
Aviva
Oakville, ON
Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation
Added 3 hours ago
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Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
The Role: Cybersecurity Analyst – Risk, Performance and Technology
Added 3 hours ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 4 hours ago
L
Senior Data Analyst
Legend
Halifax, NS
- Full-time
Legend is hiring a Senior Data Analyst, reporting directly into our Head of Data and Insights.
Added 4 hours ago
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Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Pricing Manager, the Senior Actuarial Analyst plays a key role in the end-to-end development of pricing strategies and rate changes. The Senior Analyst contributes to the…
Added 4 hours ago
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Financial Analyst
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Choosing Zaddons means joining a team where your values, your ideas and your talent help grow an innovative company.
Added 4 hours ago
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Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON
- Full-time
…advisory, technology partner alignment, delivery methodology, talent development, and commercial and delivery performance. The Senior Director will help define how the firm goes to market,…
Added 4 hours ago
I
IT Help Desk Analyst
Integra
Brampton, ON
- Full-time
…concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems…
Added 5 hours ago
T
Senior Analyst, Private Markets
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 hours ago
T
Finance Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 hours ago
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Proven experience of application design and development experience
Added 6 hours ago
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Added 6 hours ago
22996 - Regional Corruption Pursue Manager
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The Senior Analyst, Strategy Modelling builds and maintains the forecasting, scenario modelling and analytical capabilities used to evaluate business decisions, market changes and…
Added 6 hours ago
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Ludia
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Added 7 hours ago
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Canadian Commercial Banking Associate
TD
Windsor, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
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Monitoring and Response Lead
Manitoba Hydro
Winnipeg, MB
- Full-time
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Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Location: Toronto, ON -- 100% onsite

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role is fully onsite near the Toronto airport.

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Ability to lift up to 20 pounds, with or without reasonable accommodation.
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

Apply About employer

More about this job

Responsibilities

Respond to employee technology inquiries, troubleshoot hardware, software, workstation, and network issues, and provide support in person and through remote channels. Help maintain IT management and cybersecurity tools, prepare and track devices, document solutions, and follow up to ensure users receive satisfactory service.

Requirements

Requires strong problem-solving, customer service, communication, Windows, Microsoft 365 administration, and basic networking skills, along with the ability to lift up to 20 pounds. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certification are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Microsoft 365 Administration
Microsoft Windows
Microsoft Office
Basic Networking
Network Troubleshooting
Hardware Support
Software Support
Device Preparation and Reimaging
IT Inventory Management
Technical Documentation
Communication

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
ConnectWise Manage
ConnectWise Control
Cybersecurity
Microsoft 365
Microsoft Windows
Microsoft Office
User Administration
Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Hardware
Software
Workstations
Device Reimaging
Device Inventory
ERP Systems
Manufacturing Processes
Systems Administration
Technical Documentation
Customer Service
Accessibility Accommodations
IT Asset Management

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