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Added 2 hours ago
BD
EXTERNAL - Temporary Client Services Technician (Chesley, Ontario)
Bluewater District School Board
Chesley, ON
- Temporary
One (1) Temporary Part-time Client Services Technician (0.6 FTE, 21 hours/week) (following 12-month schedule)
Added 2 hours ago
OF
Quality Assurance Technician
O Foods Ltd
Winnipeg, MB
- Temporary
The Quality Assurance Technician will participate in the calibration, and maintenance of the laboratory equipment. Additional responsibilities will include finished product testing,…
Added 3 hours ago
VI
Technician (Full Time)
Valvoline Inc
Orillia, ON
- $19 CAD / hour
- Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 3 hours ago
OT
Quality Control Specialist
OraSure Technologies, Inc.
Ottawa, ON
- $45,000 to $75,000 CAD / year
- Full-time
…requiring high-quality biological samples for nucleic acid testing. Our ability to positively affect change is powered by the innovative tools and diagnostics we deliver to the…
Added 3 hours ago
RS
Guided Wave Ultrasonic Testing (GWUT) Technician
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is currently seeking an experienced Guided Wave Ultrasonic Testing Technician, to join our growing NDT team to support our operations out of Red Deer, AB.
Added 3 hours ago
RS
Phased Array Technician
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 3 hours ago
GP
Field Technician
GLD Projects Inc.
Calgary, AB
- Full-time
Added 3 hours ago
RO
Mechanic
Region of Peel
Brampton, ON
- Full-time
Propane Fuel Technician certification (P) via TSSA is an asset
Added 3 hours ago
J
Quality Technician
Jule
Toronto, ON
- Full-time
The Quality Technician will monitor and improve the quality of our operational processes and outputs. The Quality Technician responsibilities include developing and implementing quality…
Added 3 hours ago
TT
Field Service Technician
Trojan Technologies
London, ON
- Part-time
Conducts service, repair and/or installation of products at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Added 3 hours ago
TS
Power HVAC Mechanic/Electrician Technician
TalentSphere Staffing Solutions
Bolton, ON
- Full-time
Heavy Duty Mechanic / Power & HVAC Service Technician (Level III or IV)
Added 3 hours ago
B
Aircraft Mechanic AME M2 (C-17)
Boeing
Winnipeg, MB · Toronto, ON · Ottawa, ON · Mississauga, ON · Vancouver, BC · Richmond, BC · Trenton, NS · Calgary, AB · CAN - CFB Trenton, Canada
- Full-time
The Aircraft Mechanic (C-17) will work directly under the guidance of the Lead Technician and report directly to the onsite Maintenance Manager.
Added 3 hours ago
Combustion Technician - Fly in/Fly out - West Texas - White Tail Automation
Crimson Group
Calgary, AB
Put your combustion expertise to work. As a Combustion Technician, you’ll be the go-to expert in the field. Tuning burners, troubleshooting complex combustion issues, optimizing system…
Added 4 hours ago
MG
Tool Repair Technician
Mikisew Group
Fort McMurray, AB
- Full-time
MFM Limited Partnership is looking for an individual to join our team as a Tool Repair Technician in Fort McMurray, AB.
Added 4 hours ago
OD
Garage Door Installer Helper
Overhead Door Corporation
Calgary, AB
- Full-time
We have an immediate opening for a Garage Door Helper Technician in our Calgary branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this…
Added 4 hours ago
DA
HVAC 1st Period Apprentice
Daikin Applied Americas
Toronto, ON
- Full-time
Perform and assist in service of equipment including inspecting and testing systems to verify functionality including but not limited to fan coils, water source heat pumps, applied air…
Added 4 hours ago
S
Operations Technician
SaskEnergy
Meadow Lake, SK
- Full-time
SaskEnergy is seeking a qualified and motivated individual to join our team. The Operations Technician performs a variety of duties associated with the installation, operation and advanced…
Added 4 hours ago
TT
Civil Engineering Technician
Tetra Tech
Whitehorse, YT
- Full-time
Tetra Tech is adding a Civil Engineering Technician (NOC 22300) to our Arctic Engineering team based in Whitehorse, Yukon.
Added 4 hours ago
ZA
4th Year Apprentice Technician- Genesis Maple
Zanchin Automotive Group
Vaughan, ON
- Full-time
3rd/4th Year Apprentice Technician career and employment opportunity awaits you.
Added 4 hours ago
I
IT Help Desk Analyst
Integra
Brampton, ON
- Full-time
…technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The…
Added 4 hours ago
BH
Distribution Design Technician - FTT- Abbotsford
BC Hydro
Abbotsford, BC
- Full-time
May support and act as a subject matter expert related to the Design Technician role and area of expertise.
Added 4 hours ago
Automotive Apprentice Technician
Clutch Technologies Inc.
Halifax, NS
…scale rapidly, we are looking for an Automotive Apprentice Technician to join our reconditioning facility team. This role ensures that all vehicles meet Clutch’s high mechanical and safety…
Added 4 hours ago
MH
Railcar Technician
Marmon Holdings, Inc.
Guernsey, SK
- Full-time
The Railcar Technician will be responsible for assisting with the repair requirements of the customers while completing work in a safe and Responsible Care environment.
Added 4 hours ago
CT
Senior Test Engineering Technician
Creation Technologies
Vancouver, BC
- Full-time
…Engineering team. Is an active participant in optimization of testing procedures, test station and test procedure…
Added 5 hours ago
OT
Quality Control Specialist
OraSure Technologies Inc.
Ottawa, ON
- Contract
…requiring high-quality biological samples for nucleic acid testing. Our ability to positively affect change is powered by the innovative tools and diagnostics we deliver to the…

Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Location: Toronto, ON

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role sits at a construction job site and requires you to pick up or move up to 25 pounds

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

Apply About employer

More about this job

Responsibilities

Respond to user inquiries and troubleshoot computer, hardware, software, and network issues through remote and in-person support, following up to ensure satisfactory service. Maintain workstations, devices, inventory, and documentation; assist with ConnectWise solutions, cybersecurity tool rollouts, device preparation, and user training.

Requirements

Candidates should have strong problem-solving, communication, and customer service skills, proficiency with Windows and familiarity with Microsoft 365 administration and basic networking. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certifications are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Microsoft 365 Administration
Microsoft Windows
Networking
Hardware Support
Software Support
ConnectWise Manage
Cybersecurity Tools
Device Imaging
Inventory Management
Technical Documentation
User Training
Communication
Problem-Solving

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
Troubleshooting
Microsoft 365
Microsoft Windows
Microsoft Office
User and Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Computer Hardware
Software Support
ConnectWise Manage
Cybersecurity
Device Imaging
Workstation Maintenance
Inventory Tracking
ERP Systems
Manufacturing Processes
Technical Documentation
Client Training
Accessibility
Customer Service
Information Systems
Data Center Infrastructure

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