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Added 2 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 8 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 11 hours ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Toronto, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 11 hours ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Oakville, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 19 hours ago
WF
Teller Services Coordinator - Grand Rapids, MI
Wintrust Financial Corporation
Grand Rapids, MB
- Full-time
Macatawa Bank, now part of the Wintrust Financial Corporation, is looking for top talent to join our team as a Teller Services Coordinator!
Added 23 hours ago
L
Project Coordinator, Mining
Ledcor
St. Lawrence, NL
- Full-time
We are seeking a skilled and experienced Project Coordinator with a specialty in Mining Engineering to manage and oversee all aspects of our ongoing mining projects. In this role, you will…
Added 1 day ago
OS
Regional Nurse Consultant
OPCO Skilled Management
BC · British Columbia, Canada
- Full-time
The RNC serves as Regional Director of Clinical Operations for assigned facilities interfacing with the Regional Director of Operations, Director of Staff Development, Facility Rehab…
Added 1 day ago
AC
Accounts Payable Coordinator
Aston Carter
Vancouver, BC
- $20 to $23 CAD / hour
- Contract
Our client is seeking an Accounts Payable Coordinator to support high-volume accounts payable operations within a fast-paced corporate environment. This role is responsible for processing…
Added 1 day ago
S
General Labourer/Materials Coordinator
SECURE
Edmonton, AB
- Other
…goals. We go beyond expectations - mitigating risks, reducing financial obligations, and maximizing value for our…
Added 1 day ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Courtice, ON
- Full-time
Partner with the Client Care Coordinator to ensure seamless store operations and effective schedule management.
Added 1 day ago
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Operations Manager
Integricon
Ottawa, ON
- $85,000 to $115,000 CAD / year
- Full-time
Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate-review and submission standards in the scorecard. Triage…
Added 1 day ago
TU
Department Operations and Undergraduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
The incumbent will provide student, faculty and financial related administrative support to the Department Head, faculty and staff in the department of Earth and Environmental Sciences…
Added 1 day ago
TU
Student Support Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…undergraduate and graduate program, as well as supporting the operations team. The position will provide administrative support to the Undergraduate Program Manager, the Graduate Program…
Added 1 day ago
TS
Community Ministries Worker
The Salvation Army in Canada
Swift Current, SK
- Full-time
Communicate daily issues and supply deficiencies to City/Assistant Coordinator
Added 1 day ago
ME
Project Controls Analyst- MEC Transportation
Mass. Electric Construction Co.
Toronto, ON
- Full-time
The Project Controls Coordinator is responsible for supporting the planning, scheduling, cost control, forecasting, progress measurement, and reporting functions for complex electrical…
Added 1 day ago
Fisheries Coordinator
Musqueam Indian Band
Vancouver, BC
Reporting to the Fisheries Manager, the Coordinator provides financial and coordination support to the Fisheries Department to support the effective delivery of departmental programs,…
Added 1 day ago
Fisheries Administrative Assistant
Musqueam Indian Band
Vancouver, BC
Reporting to the Fisheries Manager, the Administrative Coordinator provides financial and coordination support to the Fisheries Department to support the effective delivery of departmental…
Added 1 day ago
Project Controls Analyst- MEC Transportation
Kiewit
Toronto, ON
The Project Controls Coordinator is responsible for supporting the planning, scheduling, cost control, forecasting, progress measurement, and reporting functions for complex electrical…
Added 1 day ago
CL
Accounts Payable Coordinator
Charger Logistics Inc
Brampton, ON
- Full-time
Managing payment operations relationships with financial institutions and aggregators globally;
Added 1 day ago
CL
Accounts Payable Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
Managing payment operations relationships with financial institutions and aggregators globally;
Added 1 day ago
BC
Business Coach
Ballad Consulting Group
Calgary, AB
- Part-time
Collaborate with the program team. Work closely with the Facilitator and Program Coordinator to ensure consistent support, identify participant needs, and strengthen the connection between…
Added 1 day ago
UO
Student Support Administrative Assistant
University of British Columbia
Vancouver, BC · UBCV | Mathematics Building (MATH)
- $4,719 to $4,960 CAD / month
- Full-time
…undergraduate and graduate program, as well as supporting the operations team. The position will provide administrative support to the Undergraduate Program Manager, the Graduate Program…
Added 1 day ago
UO
Department Operations and Undergraduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
The incumbent will provide student, faculty and financial related administrative support to the Department Head, faculty and staff in the department of Earth and Environmental Sciences…
Added 1 day ago
TS
Community Ministries Worker
The Salvation Army Canada and Bermuda Territory
Swift Current, SK
- Full-time
Communicate daily issues and supply deficiencies to City/Assistant Coordinator • Orient and remind volunteers on proper Kettle handling and duties as required
Added 1 day ago
TT
COORDINATOR, CUSTOMS
Titanium Transportation Group Inc.
Bolton, ON
- Full-time
The Customs Coordinator, reporting to the Customs Manager, is a pivotal member of the Customs team who brings accuracy to the completion of document preparation. As a member of the…

Integricon

Operations Manager

Ottawa, ON, Canada

$85,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

OPERATIONS MANAGER

Position Summary

Lead day-to-day project delivery and field operations safely, profitably and on time through clear priorities, people leadership, resource planning and risk resolution. Apply consistent accountability and quality standards across assignment sources and construction, restoration, emergency, repair, commercial, healthcare, institutional, tenant improvement and insurance-related work, based on business needs. Applicable carrier, client, contract, site and company requirements govern delivery.

Project Managers (PMs) own their files: scope, contracts, schedules, budgets, documentation, communication, risk escalation, change orders, supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs, removes roadblocks and verifies follow-through. Project Controls provides reporting, dashboards, documentation reviews, compliance visibility, control checks and risk flags to support action.

Key Responsibilities

Lead project delivery

Oversee assigned projects end to end: assignment, contact, inspection, estimating, approvals, scheduling, production, completion, billing readiness and closeout. Monitor service-level agreements and KPIs across these stages, including estimate cycle time, uploads, project updates and start/completion dates.
Review pending-sales and production ageing separately and move files to the next milestone. Maintain original and current target start/completion dates, reasons for revisions and recovery plans for stalled or at-risk work; date changes must not conceal slippage.
Check production readiness daily: approved scope and required work authorization before work proceeds. Distinguish unsigned authorizations from signed documents awaiting upload; record status, remediation owner and required approval. Apply the approved emergency exception process where applicable.
Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate-review and submission standards in the scorecard. Triage vendor/trade escalations the same day and communicate recovery actions to affected parties. Give each material exception an owner, next action, due date and recovery plan; verify completion. Support complex, delayed, high-risk or sensitive projects, resolve roadblocks within delegated authority and promptly escalate unresolved delivery, client, financial, compliance, safety or resource risks to the Vice President of Operations with practical options.

Lead CAT response

Maintain CAT readiness through current contacts, resource plans and backup coverage. When a CAT is declared, act as CAT Lead in the assigned operational area: activate the approved plan and confirm roles, priorities, resources and coverage. Coordinate communication, file movement, estimates, invoicing readiness and escalations. Raise capacity constraints and recovery priorities to the Vice President of Operations within existing authority and applicable service requirements.

Lead people and field execution

Set expectations for PMs, site supervisors, lead hands, technicians, carpenters, labourers, emergency crews and other assigned personnel. Coach ownership, urgency, financial discipline, communication and problem-solving through regular feedback, practical support and ride-alongs with PMs and Site Project Coordinators (Site PCs). Observe field practices, client communication and documentation; record hands-on coaching feedback, action owners and follow-up dates, and verify completion. Address performance gaps directly and fairly, agree corrective actions, support and follow-up dates and use recurring gaps to guide training within company people-management and approval processes.
Plan workload, labour and trade resources with accountable managers against priorities, skills, availability and deadlines; flag capacity conflicts before commitments are missed. Arrange absence/vacation coverage with a named backup, file handover and communication plan. Secure approved reassignment when a PM leaves or is unavailable so every active file retains an accountable owner.
Ensure site teams understand approved scope, schedules, priorities, safety, documentation and quality standards. Monitor productivity, workmanship, professionalism and conduct; resolve labour, trade coordination, deficiency and compliance issues with PMs and site leadership. Assign corrective actions, verify completion and escalate where required.
Require the Certificate of Satisfaction (COS) at each walkthrough. Record issues preventing acceptance, assign follow-up and obtain the signed COS when resolved; never record acceptance without customer confirmation.
Hold weekly PM one-to-ones on work in progress, receivables, aged/stalled files, risks and support needed. Record decisions and verify completion at the next review.

Lead communication and documentation

Require daily PM updates to active files covering factual status, changes, next steps and commitments. Communicate proactively with clients, carriers and internal teams at agreed milestones and when delays, risks or decisions affect work, using appropriate channels and service requirements. Each handoff needs an understood owner, next action and due date/checkpoint. Follow through and escalate missed updates or unresolved issues. Apply the scorecard's routine XactAnalysis response target and emergency/on-call process for urgent matters.
Keep current decisions, approvals and evidence in the correct company system, linked to the right file and accessible to authorized staff. Verify complete inspection records, dated photos, deficiencies, corrective actions, authorizations and COS; distinguish facts from unverified items. PMs must record every project/file exception in XactAnalysis with the reason, impact, owner, approval status, next action and checkpoint. Notes do not grant approval or extend deadlines. Agree the record route for non-XactAnalysis files with the accountable manager; keep confidential personnel matters in approved HR channels.

Manage financial performance and operational support

Review work in progress, gross profit, budgets, committed costs, labour productivity, change orders, supplements, rework and deficiencies. Require credible recovery actions where forecasts or delivery are at risk. Have PMs clean up stale, incomplete or inconsistent status and financial records with Project Controls support.
Move completed work promptly to billing readiness. PMs resolve missing approvals, incomplete closeout records, unsigned/unuploaded authorizations and other invoice blockers through the required approval process. The Project Controls Coordinator (PCC) completes required invoice checks, flags financial exceptions and issues purchase orders and invoices after required checks and approvals, including exception approvals. PMs explain causes and recovery plans; the Operations Manager resolves operational blockers within delegated limits and escalates beyond them to the Vice President of Operations. Accounts Receivable (AR) owns collections.
Monitor private/customer-pay balances against collection before project end. AR leads with PM/PCC support; verify the collection plan, remove operational blockers and escalate balances at risk.
Review monthly results and forecasts with the Vice President of Operations: delivery KPIs, revenue/margin outlook, billing delays, receivables, Net Promoter Score and Google Reviews. Identify causes, corrective actions and required support or decisions.
Coordinate AR, Finance, estimating, scheduling and other shared-function handoffs through their designated owners. Resolve gaps and conflicting priorities without assuming authority outside the assigned team. Stay within approved staffing, reassignment, spending, contract and client-commitment authority; escalate decisions beyond it to the appropriate decision-maker.
Learn and use approved tools, dashboards and workflows; coach adoption and verify consistent use, timely entries and reliable data. Identify repetitive work, reporting gaps and automation opportunities; test and adopt approved improvements with system owners to reduce duplication and strengthen delivery.

Support safety quality and compliance

Verify pre- and post-emergency site inspections without delaying urgent protective action, plus weekly construction inspections with Site PCs. Require dated findings, deficiencies, assigned corrective actions and verified follow-through. Record safety/access exceptions and follow-up plans.
Ensure applicable client/site requirements, facility rules, infection prevention and control protocols, CSA Z317.13 and company standards are followed in each work environment.

Direct reports

Direct reports may include Project Managers, Site Supervisors, the General Site Supervisor, labourers, emergency response personnel, coordinators or operational support roles, where assigned through the approved organization structure.

Required Qualifications

Experience managing construction, restoration, insurance repair, commercial repair, healthcare, institutional, emergency response, or related project operations.
Leadership experience managing Project Managers, site personnel, coordinators, field staff, subcontractors, or operational teams.
Strong understanding of project delivery, field execution, scheduling, trade coordination, documentation, safety, quality control, contract awareness, and project financials.
Ability to read and interpret scopes, estimates, contracts, purchase orders, drawings, specifications, photos, site notes, and project documents.
Strong communication, coaching, accountability, and conflict-resolution skills.
Ability to manage multiple priorities, competing demands, and time-sensitive issues.
Valid driver's license and ability to travel to job sites, offices, client locations, and facilities as required.
Ability to learn and adopt operational technology, maintain reliable data and coach others in consistent use.

Preferred Qualifications

Experience overseeing both Project Managers and field/site teams.
Experience with Xactimate, restoration management systems, estimating platforms, project management software, or reporting dashboards.
Knowledge of insurance restoration, emergency mitigation, commercial construction, healthcare environments, occupied facilities, carrier guidelines, SLA requirements, IPAC protocols, CSA Z317.13, and project closeout.
Health and safety training, IICRC certifications, or construction-related certifications are considered an asset.

Reporting and work environment

Reports to the Vice President of Operations. Regular travel is required to project sites, client facilities, offices and active construction, restoration, emergency, commercial, healthcare, institutional and occupied environments.

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More about this job

Responsibilities

Lead day-to-day project and field operations, overseeing delivery, staffing, schedules, quality, safety, financial performance, client communication, and risk resolution. Coach project managers and field teams, coordinate emergency response and shared-function handoffs, and ensure accurate documentation, billing readiness, and project closeout.

Requirements

Requires experience managing construction, restoration, insurance repair, emergency response, or related project operations, along with leadership experience overseeing project managers, field personnel, or operational teams. Candidates need strong project delivery, scheduling, documentation, safety, quality, financial, communication, and coaching skills, plus a valid driver's license and ability to travel to job sites and facilities.

Skills

Project Delivery
Operations Management
Team Leadership
Project Management
Resource Planning
Scheduling
Construction Operations
Field Execution
Risk Management
Budgeting And Financial Performance
Client Communication
Coaching And Performance Management
Quality Control
Safety And Compliance
Trade Coordination
XactAnalysis

Visa sponsorship

Not detected in the job text

Keywords

Construction
Restoration
Insurance Repair
Emergency Response
Project Delivery
Field Operations
Project Management
XactAnalysis
Xactimate
Project Controls
Service-Level Agreements
Key Performance Indicators
Resource Planning
Scheduling
Estimating
Change Orders
Supplements
Work In Progress
Gross Profit
Accounts Receivable
Billing Readiness
Certificate Of Satisfaction
CAT Response
Site Inspections
Infection Prevention And Control
CSA Z317.13
IICRC Certifications
Safety Compliance
Quality Control
Google Reviews

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