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Added 31 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
…authorization, background screening, review of driving records or driver’s abstracts, drug and alcohol screening, credential verification, client or site-access requirements, and other…
Added 31 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
…authorization, background screening, review of driving records or driver’s abstracts, drug and alcohol screening, credential verification, client or site-access requirements, and other…
Added 31 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
…authorization, background screening, review of driving records or driver’s abstracts, drug and alcohol screening, credential verification, client or site-access requirements, and other…
Added 31 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
…authorization, background screening, review of driving records or driver’s abstracts, drug and alcohol screening, credential verification, client or site-access requirements, and other…
Added 46 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 hour ago
HS
Communication and Storytelling Coordinator
Hopewell Support Services
Guelph, ON
- Temporary
This is a hands-on role requiring regular visits to Hopewell locations and community activities. A valid driver’s licence and reliable transportation are required. Some evening and weekend…
Added 3 hours ago
AG
Safety Advisor
Artemis Gold - Blackwater Project
BC
- Other
…health and safety programs. The Safety Advisor serves as a coordinator for safety data systems and ensures accurate, timely data entry and…
Added 6 hours ago
MC
Individualized Participant Services (IPS) Worker
Metro Community Living
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Reporting to the IPS Coordinator, the IPS Worker plays a key role in empowering participants to live independently within their own homes and communities. This position provides…
Added 15 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 21 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
A marketing coordinator who edits your prospect videos
Added 1 day ago
SD
Casual School Meals Centralized Delivery
School District No. 43 (Coquitlam)
Coquitlam, BC
- Full-time
Coquitlam School District invites applications for both our permanent and casual School Meals Coordinator positions. As the third largest school district in the province, we are located…
Added 1 day ago
AH
Registered Nurse - Transition Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…system, and this position offers that balance. As a Transition Coordinator, you’ll support patients and families as they navigate important care decisions, drawing on information from…
Added 1 day ago
RP
Truck Driver - St. Thomas
Recycling Partners of Jamaica
St. Thomas, ON
- Full-time
Valid Jamaican General Driver’s Licence (minimum 5 years commercial driving experience)
Added 1 day ago
S
Your Voice Matters Program Presenter
SaskCulture
Prince Albert, SK
- Full-time
Nature of Work: Reporting to the Programs and Outreach Coordinator, Diefenbaker Canada Centre, the YVM Program Presenter will deliver the Your Voice Matters: Building a Better Saskatchewan…
Added 1 day ago
A
Event Coordinator - Future Opportunity
Acosta
Toronto, ON
- Full-time
As an Events Coordinator you will have the opportunity to gain hands on marketing and events experience designing and producing events and conferences for top Global clients such as Rogers,…
Added 1 day ago
TB
Aanikoobijiganag: Thunder Bay Beading Symposium Project Coordinator
Thunder Bay Art Gallery
Thunder Bay, ON
- Full-time
…Aanikoobijiganag Beading Symposium CoDirector Committee, the Project Coordinator provides key logistical, operational, and administrative support for the Beading Symposium. The tentative…
Added 1 day ago
QT
Project Lead (Drone Operations)
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This isn’t a desk-bound project coordination role. As a Drone Operations Coordinator at QEA Tech, you’ll manage missions, pilots, equipment, and client site logistics across multiple…
Added 1 day ago
Customer Experience Coordinator
Clutch Technologies Inc.
Halifax, NS
…we scale rapidly, we are looking for a Customer Experience Coordinator to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our…
Added 1 day ago
NE
Administrative Assistant #26-36
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
- $45,073 to $53,691 CAD / year
- Contract
Candidates must possess a minimum G2 driver’s license at the time of application and be willing to obtain a valid G Class driver’s license as a condition of employment or already possess a…
Added 1 day ago
MY
HOUSING AND CULTURAL COORDINATOR
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB
- Full-time
Help people find a home, and find their place in community. As our Housing and Cultural Coordinator, you’ll hold a role with two connected purposes: helping Indigenous relatives secure and…
Added 1 day ago
CH
Community Support Worker III Community Link (Permanent Full-Time)
CASS Human Resources
Calgary, AB
- Full-time
Work closely with the Community Support Coordinator/designate and team to provide regular updates regarding client needs, progress, and emerging concerns
Added 1 day ago
H
Recreation Coordinator
HealthCareersInSask.ca
La Ronge, SK
- Full-time
Added 1 day ago
YWG Ramp Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Communicate effectively with other Ramp Agents, the Ramp Supervisor and the Aircraft Load Coordinator to meet deadlines safely and efficiently
Added 1 day ago
S
Engineering Assistant (Facilities Management)
SaskTel
Regina, SK
- Full-time
Architectural Technologists/Civil Engineering Technologists within this group act as the prime coordinator on many projects undertaken by Corporate Services, working closely with internal…
Added 1 day ago
SS
People & Safety Coordinator – Healthcare Security
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Securiguard is seeking a motivated and organized People & Safety Coordinator to join our team and support our Securicare healthcare security operations, primarily within the Vancouver…

Integricon

Operations Manager

Ottawa, ON, Canada

$85,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

OPERATIONS MANAGER

Position Summary

Lead day-to-day project delivery and field operations safely, profitably and on time through clear priorities, people leadership, resource planning and risk resolution. Apply consistent accountability and quality standards across assignment sources and construction, restoration, emergency, repair, commercial, healthcare, institutional, tenant improvement and insurance-related work, based on business needs. Applicable carrier, client, contract, site and company requirements govern delivery.

Project Managers (PMs) own their files: scope, contracts, schedules, budgets, documentation, communication, risk escalation, change orders, supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs, removes roadblocks and verifies follow-through. Project Controls provides reporting, dashboards, documentation reviews, compliance visibility, control checks and risk flags to support action.

Key Responsibilities

Lead project delivery

Oversee assigned projects end to end: assignment, contact, inspection, estimating, approvals, scheduling, production, completion, billing readiness and closeout. Monitor service-level agreements and KPIs across these stages, including estimate cycle time, uploads, project updates and start/completion dates.
Review pending-sales and production ageing separately and move files to the next milestone. Maintain original and current target start/completion dates, reasons for revisions and recovery plans for stalled or at-risk work; date changes must not conceal slippage.
Check production readiness daily: approved scope and required work authorization before work proceeds. Distinguish unsigned authorizations from signed documents awaiting upload; record status, remediation owner and required approval. Apply the approved emergency exception process where applicable.
Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate-review and submission standards in the scorecard. Triage vendor/trade escalations the same day and communicate recovery actions to affected parties. Give each material exception an owner, next action, due date and recovery plan; verify completion. Support complex, delayed, high-risk or sensitive projects, resolve roadblocks within delegated authority and promptly escalate unresolved delivery, client, financial, compliance, safety or resource risks to the Vice President of Operations with practical options.

Lead CAT response

Maintain CAT readiness through current contacts, resource plans and backup coverage. When a CAT is declared, act as CAT Lead in the assigned operational area: activate the approved plan and confirm roles, priorities, resources and coverage. Coordinate communication, file movement, estimates, invoicing readiness and escalations. Raise capacity constraints and recovery priorities to the Vice President of Operations within existing authority and applicable service requirements.

Lead people and field execution

Set expectations for PMs, site supervisors, lead hands, technicians, carpenters, labourers, emergency crews and other assigned personnel. Coach ownership, urgency, financial discipline, communication and problem-solving through regular feedback, practical support and ride-alongs with PMs and Site Project Coordinators (Site PCs). Observe field practices, client communication and documentation; record hands-on coaching feedback, action owners and follow-up dates, and verify completion. Address performance gaps directly and fairly, agree corrective actions, support and follow-up dates and use recurring gaps to guide training within company people-management and approval processes.
Plan workload, labour and trade resources with accountable managers against priorities, skills, availability and deadlines; flag capacity conflicts before commitments are missed. Arrange absence/vacation coverage with a named backup, file handover and communication plan. Secure approved reassignment when a PM leaves or is unavailable so every active file retains an accountable owner.
Ensure site teams understand approved scope, schedules, priorities, safety, documentation and quality standards. Monitor productivity, workmanship, professionalism and conduct; resolve labour, trade coordination, deficiency and compliance issues with PMs and site leadership. Assign corrective actions, verify completion and escalate where required.
Require the Certificate of Satisfaction (COS) at each walkthrough. Record issues preventing acceptance, assign follow-up and obtain the signed COS when resolved; never record acceptance without customer confirmation.
Hold weekly PM one-to-ones on work in progress, receivables, aged/stalled files, risks and support needed. Record decisions and verify completion at the next review.

Lead communication and documentation

Require daily PM updates to active files covering factual status, changes, next steps and commitments. Communicate proactively with clients, carriers and internal teams at agreed milestones and when delays, risks or decisions affect work, using appropriate channels and service requirements. Each handoff needs an understood owner, next action and due date/checkpoint. Follow through and escalate missed updates or unresolved issues. Apply the scorecard's routine XactAnalysis response target and emergency/on-call process for urgent matters.
Keep current decisions, approvals and evidence in the correct company system, linked to the right file and accessible to authorized staff. Verify complete inspection records, dated photos, deficiencies, corrective actions, authorizations and COS; distinguish facts from unverified items. PMs must record every project/file exception in XactAnalysis with the reason, impact, owner, approval status, next action and checkpoint. Notes do not grant approval or extend deadlines. Agree the record route for non-XactAnalysis files with the accountable manager; keep confidential personnel matters in approved HR channels.

Manage financial performance and operational support

Review work in progress, gross profit, budgets, committed costs, labour productivity, change orders, supplements, rework and deficiencies. Require credible recovery actions where forecasts or delivery are at risk. Have PMs clean up stale, incomplete or inconsistent status and financial records with Project Controls support.
Move completed work promptly to billing readiness. PMs resolve missing approvals, incomplete closeout records, unsigned/unuploaded authorizations and other invoice blockers through the required approval process. The Project Controls Coordinator (PCC) completes required invoice checks, flags financial exceptions and issues purchase orders and invoices after required checks and approvals, including exception approvals. PMs explain causes and recovery plans; the Operations Manager resolves operational blockers within delegated limits and escalates beyond them to the Vice President of Operations. Accounts Receivable (AR) owns collections.
Monitor private/customer-pay balances against collection before project end. AR leads with PM/PCC support; verify the collection plan, remove operational blockers and escalate balances at risk.
Review monthly results and forecasts with the Vice President of Operations: delivery KPIs, revenue/margin outlook, billing delays, receivables, Net Promoter Score and Google Reviews. Identify causes, corrective actions and required support or decisions.
Coordinate AR, Finance, estimating, scheduling and other shared-function handoffs through their designated owners. Resolve gaps and conflicting priorities without assuming authority outside the assigned team. Stay within approved staffing, reassignment, spending, contract and client-commitment authority; escalate decisions beyond it to the appropriate decision-maker.
Learn and use approved tools, dashboards and workflows; coach adoption and verify consistent use, timely entries and reliable data. Identify repetitive work, reporting gaps and automation opportunities; test and adopt approved improvements with system owners to reduce duplication and strengthen delivery.

Support safety quality and compliance

Verify pre- and post-emergency site inspections without delaying urgent protective action, plus weekly construction inspections with Site PCs. Require dated findings, deficiencies, assigned corrective actions and verified follow-through. Record safety/access exceptions and follow-up plans.
Ensure applicable client/site requirements, facility rules, infection prevention and control protocols, CSA Z317.13 and company standards are followed in each work environment.

Direct reports

Direct reports may include Project Managers, Site Supervisors, the General Site Supervisor, labourers, emergency response personnel, coordinators or operational support roles, where assigned through the approved organization structure.

Required Qualifications

Experience managing construction, restoration, insurance repair, commercial repair, healthcare, institutional, emergency response, or related project operations.
Leadership experience managing Project Managers, site personnel, coordinators, field staff, subcontractors, or operational teams.
Strong understanding of project delivery, field execution, scheduling, trade coordination, documentation, safety, quality control, contract awareness, and project financials.
Ability to read and interpret scopes, estimates, contracts, purchase orders, drawings, specifications, photos, site notes, and project documents.
Strong communication, coaching, accountability, and conflict-resolution skills.
Ability to manage multiple priorities, competing demands, and time-sensitive issues.
Valid driver's license and ability to travel to job sites, offices, client locations, and facilities as required.
Ability to learn and adopt operational technology, maintain reliable data and coach others in consistent use.

Preferred Qualifications

Experience overseeing both Project Managers and field/site teams.
Experience with Xactimate, restoration management systems, estimating platforms, project management software, or reporting dashboards.
Knowledge of insurance restoration, emergency mitigation, commercial construction, healthcare environments, occupied facilities, carrier guidelines, SLA requirements, IPAC protocols, CSA Z317.13, and project closeout.
Health and safety training, IICRC certifications, or construction-related certifications are considered an asset.

Reporting and work environment

Reports to the Vice President of Operations. Regular travel is required to project sites, client facilities, offices and active construction, restoration, emergency, commercial, healthcare, institutional and occupied environments.

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More about this job

Responsibilities

Lead day-to-day project and field operations, overseeing delivery, staffing, schedules, quality, safety, financial performance, client communication, and risk resolution. Coach project managers and field teams, coordinate emergency response and shared-function handoffs, and ensure accurate documentation, billing readiness, and project closeout.

Requirements

Requires experience managing construction, restoration, insurance repair, emergency response, or related project operations, along with leadership experience overseeing project managers, field personnel, or operational teams. Candidates need strong project delivery, scheduling, documentation, safety, quality, financial, communication, and coaching skills, plus a valid driver's license and ability to travel to job sites and facilities.

Skills

Project Delivery
Operations Management
Team Leadership
Project Management
Resource Planning
Scheduling
Construction Operations
Field Execution
Risk Management
Budgeting And Financial Performance
Client Communication
Coaching And Performance Management
Quality Control
Safety And Compliance
Trade Coordination
XactAnalysis

Visa sponsorship

Not detected in the job text

Keywords

Construction
Restoration
Insurance Repair
Emergency Response
Project Delivery
Field Operations
Project Management
XactAnalysis
Xactimate
Project Controls
Service-Level Agreements
Key Performance Indicators
Resource Planning
Scheduling
Estimating
Change Orders
Supplements
Work In Progress
Gross Profit
Accounts Receivable
Billing Readiness
Certificate Of Satisfaction
CAT Response
Site Inspections
Infection Prevention And Control
CSA Z317.13
IICRC Certifications
Safety Compliance
Quality Control
Google Reviews

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