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Added 10 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Vice President(s), Operations the incumbent oversees the beauty business for a region of Shoppers Drug Mart locations. In collaborating with the store, they will…
Added 17 hours ago
S
Vice President, Quality & Chief Nursing and Allied Health Officer
Sanya’k̓ula
Vancouver, BC
- Full-time
The Vice President, Quality and Chief Nursing and Allied Health Officer reports to the President and Chief Executive Officer. This VP position is accountable to advance quality, patient…
Added 1 day ago
CG
DIRECTOR, ENTERPRISE RISK MANAGEMENT AND INSURANCE | C.A.T. NORTH AMERICA
C.A.T. Global Inc.
Vaudreuil-Dorion, QC
- Full-time
The position covers Canada, the United States, and Mexico and reports to the Vice President, Legal Affairs.
Added 1 day ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
…collaborating with key internal Offices including the Offices of the Vice-President Academic and Provost, VP Finance and Operations, Human Resources, Faculty Relations, General Council,…
Added 1 day ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
Reporting to the Vice President of Finance, the Payroll Specialist is responsible for the accurate, timely, and compliant administration of payroll for more than 2,000 employees across…
Added 1 day ago
SS
Marché Privés - Comptabilité et administration des fonds, vice-président/ Private Markets - Fund Accounting & Administration, Vice President
State Street
Montreal, QC
- Full-time
En tant que vice-président, Marché Privés - comptabilité et administration des fonds, vous devrez :
Added 2 days ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
Seeking a highly motivated and experienced Vice President to join the Corporate Hedging Solutions team, focusing on the marketing, origination and execution of interest rate de
Added 2 days ago
AH
Program Director, SVP, Corporate and Clinical Support Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…risk, compliance, and performance. Reporting to the Senior Vice President the Program Director provides support and recommendations for opportunities and challenges associated with business…
Added 2 days ago
CW
President
Canada Wood Group
Vancouver, BC
- Part-time
…senior government officials, and overseas partners, and on the President’s ability to bring their perspectives into CWG’s strategic decisions. The President provides guidance and…
Added 2 days ago
I
Operations Manager
Integricon
Ottawa, ON
- $85,000 to $115,000 CAD / year
- Full-time
Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate-review and submission standards in the scorecard. Triage…
Added 2 days ago
Senior Project Engineer, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Reports to: Vice President, Pipeline & Project Services
Added 2 days ago
MC
Director, Specialized Operations
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The role: Reporting to the Vice-President, Operations, the Director - Specialized Operations provides strategic leadership across Business Banking Operations, Wealth Operations and Sales…
Added 2 days ago
SB
Executive Assistant, Senior Vice President and Chief Operating Officer
South Bow
Calgary, AB · Manulife Place
- Full-time
…high-level administrative and operational support to the Senior Vice President and Chief Operating Officer (SVP & COO). This role is a trusted partner to the executive, helping manage…
Added 2 days ago
BC
Senior Claims Advisor
BFL CANADA
Hamilton, ON · London, ON · Toronto, ON · Waterloo, ON
- Full-time
As a Senior Claims Advisor, you will directly report to the Vice-President – Claims, Central Region and work closely with lawyers, underwriters and adjusters to conduct analysis of claims…
Added 2 days ago
LF
Coordinator, Sales
Lysander Funds Limited
Toronto, ON
- Full-time
This role reports to the Vice President, Sales Operations. This is a full-time role working from the Toronto office of Lysander Funds with an expected annual compensation range of $60,000 -…
Added 2 days ago
M
Vice President, Bus Fleet Maintenance
Metrolinx
Mississauga, ON
- Full-time
Our Operations team is looking for Vice President, Bus Fleet Maintenance to lead the maintenance organization responsible for ensuring the safety, reliability, availability, cleanliness and…
Added 2 days ago
MN
Director, Health, Safety & Environment - Programs & Compliance
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Reporting to the Vice President, HSE, the Director is responsible for developing, implementing, and governing corporate HSE standards, policies, programs, and performance metrics that…
Added 2 days ago
Senior Safety Manager
Price Industries Limited
Winnipeg, MB
Reports To: Director of Safety for assigned U.S. sites / Vice President, Safety for assigned Canadian sites
Added 2 days ago
Principal Human Resources Business Partner
Omnitrans inc.
Montreal, QC
Reporting to the Vice President, Human Resources, this senior-level role combines strategic HR business partnership, total rewards leadership, talent management, employee relations, and…
Added 2 days ago
T
Procurement and Vendor Management Specialist
travelbrands
Toronto, ON
- Full-time
Working closely with IT, Operations, Finance and other business functions, this role will manage procurement processes from initial business requirements and competitive sourcing through…
Added 2 days ago
TU
Employee Relations Coordinator and Executive Assistant to the AVP
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Employee Relations Coordinator and Executive Assistant to the the AVP manages day-to-day operations and projects related to confidential staff grievances and collective bargaining and…
Added 2 days ago
SS
General Manager
SPB Solutions
Petersburg, ON
- Full-time
What You’ll Be Doing, reporting directly to the President, the General Manager/Operations Manager will:
Added 2 days ago
SS
Senior Manager, Building Services
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Vice President, Facilities & Asset Management, the Senior Manager, Building Services provides leadership for building services across the organizations Retirement and…
Added 2 days ago
DW
Vice President, Supply Chain and Inventory Management
Delta Water Products
AB · Alberta, Canada
- Full-time
Vice President, Supply Chain & Inventory Management
Added 2 days ago
UO
Employee Relations Coordinator and Executive Assistant to the AVP
University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Employee Relations Coordinator and Executive Assistant to the the AVP manages day-to-day operations and projects related to confidential staff grievances and collective bargaining and…

Integricon

Operations Manager

Ottawa, ON, Canada

$85,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

OPERATIONS MANAGER

Position Summary

Lead day-to-day project delivery and field operations safely, profitably and on time through clear priorities, people leadership, resource planning and risk resolution. Apply consistent accountability and quality standards across assignment sources and construction, restoration, emergency, repair, commercial, healthcare, institutional, tenant improvement and insurance-related work, based on business needs. Applicable carrier, client, contract, site and company requirements govern delivery.

Project Managers (PMs) own their files: scope, contracts, schedules, budgets, documentation, communication, risk escalation, change orders, supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs, removes roadblocks and verifies follow-through. Project Controls provides reporting, dashboards, documentation reviews, compliance visibility, control checks and risk flags to support action.

Key Responsibilities

Lead project delivery

Oversee assigned projects end to end: assignment, contact, inspection, estimating, approvals, scheduling, production, completion, billing readiness and closeout. Monitor service-level agreements and KPIs across these stages, including estimate cycle time, uploads, project updates and start/completion dates.
Review pending-sales and production ageing separately and move files to the next milestone. Maintain original and current target start/completion dates, reasons for revisions and recovery plans for stalled or at-risk work; date changes must not conceal slippage.
Check production readiness daily: approved scope and required work authorization before work proceeds. Distinguish unsigned authorizations from signed documents awaiting upload; record status, remediation owner and required approval. Apply the approved emergency exception process where applicable.
Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate-review and submission standards in the scorecard. Triage vendor/trade escalations the same day and communicate recovery actions to affected parties. Give each material exception an owner, next action, due date and recovery plan; verify completion. Support complex, delayed, high-risk or sensitive projects, resolve roadblocks within delegated authority and promptly escalate unresolved delivery, client, financial, compliance, safety or resource risks to the Vice President of Operations with practical options.

Lead CAT response

Maintain CAT readiness through current contacts, resource plans and backup coverage. When a CAT is declared, act as CAT Lead in the assigned operational area: activate the approved plan and confirm roles, priorities, resources and coverage. Coordinate communication, file movement, estimates, invoicing readiness and escalations. Raise capacity constraints and recovery priorities to the Vice President of Operations within existing authority and applicable service requirements.

Lead people and field execution

Set expectations for PMs, site supervisors, lead hands, technicians, carpenters, labourers, emergency crews and other assigned personnel. Coach ownership, urgency, financial discipline, communication and problem-solving through regular feedback, practical support and ride-alongs with PMs and Site Project Coordinators (Site PCs). Observe field practices, client communication and documentation; record hands-on coaching feedback, action owners and follow-up dates, and verify completion. Address performance gaps directly and fairly, agree corrective actions, support and follow-up dates and use recurring gaps to guide training within company people-management and approval processes.
Plan workload, labour and trade resources with accountable managers against priorities, skills, availability and deadlines; flag capacity conflicts before commitments are missed. Arrange absence/vacation coverage with a named backup, file handover and communication plan. Secure approved reassignment when a PM leaves or is unavailable so every active file retains an accountable owner.
Ensure site teams understand approved scope, schedules, priorities, safety, documentation and quality standards. Monitor productivity, workmanship, professionalism and conduct; resolve labour, trade coordination, deficiency and compliance issues with PMs and site leadership. Assign corrective actions, verify completion and escalate where required.
Require the Certificate of Satisfaction (COS) at each walkthrough. Record issues preventing acceptance, assign follow-up and obtain the signed COS when resolved; never record acceptance without customer confirmation.
Hold weekly PM one-to-ones on work in progress, receivables, aged/stalled files, risks and support needed. Record decisions and verify completion at the next review.

Lead communication and documentation

Require daily PM updates to active files covering factual status, changes, next steps and commitments. Communicate proactively with clients, carriers and internal teams at agreed milestones and when delays, risks or decisions affect work, using appropriate channels and service requirements. Each handoff needs an understood owner, next action and due date/checkpoint. Follow through and escalate missed updates or unresolved issues. Apply the scorecard's routine XactAnalysis response target and emergency/on-call process for urgent matters.
Keep current decisions, approvals and evidence in the correct company system, linked to the right file and accessible to authorized staff. Verify complete inspection records, dated photos, deficiencies, corrective actions, authorizations and COS; distinguish facts from unverified items. PMs must record every project/file exception in XactAnalysis with the reason, impact, owner, approval status, next action and checkpoint. Notes do not grant approval or extend deadlines. Agree the record route for non-XactAnalysis files with the accountable manager; keep confidential personnel matters in approved HR channels.

Manage financial performance and operational support

Review work in progress, gross profit, budgets, committed costs, labour productivity, change orders, supplements, rework and deficiencies. Require credible recovery actions where forecasts or delivery are at risk. Have PMs clean up stale, incomplete or inconsistent status and financial records with Project Controls support.
Move completed work promptly to billing readiness. PMs resolve missing approvals, incomplete closeout records, unsigned/unuploaded authorizations and other invoice blockers through the required approval process. The Project Controls Coordinator (PCC) completes required invoice checks, flags financial exceptions and issues purchase orders and invoices after required checks and approvals, including exception approvals. PMs explain causes and recovery plans; the Operations Manager resolves operational blockers within delegated limits and escalates beyond them to the Vice President of Operations. Accounts Receivable (AR) owns collections.
Monitor private/customer-pay balances against collection before project end. AR leads with PM/PCC support; verify the collection plan, remove operational blockers and escalate balances at risk.
Review monthly results and forecasts with the Vice President of Operations: delivery KPIs, revenue/margin outlook, billing delays, receivables, Net Promoter Score and Google Reviews. Identify causes, corrective actions and required support or decisions.
Coordinate AR, Finance, estimating, scheduling and other shared-function handoffs through their designated owners. Resolve gaps and conflicting priorities without assuming authority outside the assigned team. Stay within approved staffing, reassignment, spending, contract and client-commitment authority; escalate decisions beyond it to the appropriate decision-maker.
Learn and use approved tools, dashboards and workflows; coach adoption and verify consistent use, timely entries and reliable data. Identify repetitive work, reporting gaps and automation opportunities; test and adopt approved improvements with system owners to reduce duplication and strengthen delivery.

Support safety quality and compliance

Verify pre- and post-emergency site inspections without delaying urgent protective action, plus weekly construction inspections with Site PCs. Require dated findings, deficiencies, assigned corrective actions and verified follow-through. Record safety/access exceptions and follow-up plans.
Ensure applicable client/site requirements, facility rules, infection prevention and control protocols, CSA Z317.13 and company standards are followed in each work environment.

Direct reports

Direct reports may include Project Managers, Site Supervisors, the General Site Supervisor, labourers, emergency response personnel, coordinators or operational support roles, where assigned through the approved organization structure.

Required Qualifications

Experience managing construction, restoration, insurance repair, commercial repair, healthcare, institutional, emergency response, or related project operations.
Leadership experience managing Project Managers, site personnel, coordinators, field staff, subcontractors, or operational teams.
Strong understanding of project delivery, field execution, scheduling, trade coordination, documentation, safety, quality control, contract awareness, and project financials.
Ability to read and interpret scopes, estimates, contracts, purchase orders, drawings, specifications, photos, site notes, and project documents.
Strong communication, coaching, accountability, and conflict-resolution skills.
Ability to manage multiple priorities, competing demands, and time-sensitive issues.
Valid driver's license and ability to travel to job sites, offices, client locations, and facilities as required.
Ability to learn and adopt operational technology, maintain reliable data and coach others in consistent use.

Preferred Qualifications

Experience overseeing both Project Managers and field/site teams.
Experience with Xactimate, restoration management systems, estimating platforms, project management software, or reporting dashboards.
Knowledge of insurance restoration, emergency mitigation, commercial construction, healthcare environments, occupied facilities, carrier guidelines, SLA requirements, IPAC protocols, CSA Z317.13, and project closeout.
Health and safety training, IICRC certifications, or construction-related certifications are considered an asset.

Reporting and work environment

Reports to the Vice President of Operations. Regular travel is required to project sites, client facilities, offices and active construction, restoration, emergency, commercial, healthcare, institutional and occupied environments.

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More about this job

Responsibilities

Lead day-to-day project and field operations, overseeing delivery, staffing, schedules, quality, safety, financial performance, client communication, and risk resolution. Coach project managers and field teams, coordinate emergency response and shared-function handoffs, and ensure accurate documentation, billing readiness, and project closeout.

Requirements

Requires experience managing construction, restoration, insurance repair, emergency response, or related project operations, along with leadership experience overseeing project managers, field personnel, or operational teams. Candidates need strong project delivery, scheduling, documentation, safety, quality, financial, communication, and coaching skills, plus a valid driver's license and ability to travel to job sites and facilities.

Skills

Project Delivery
Operations Management
Team Leadership
Project Management
Resource Planning
Scheduling
Construction Operations
Field Execution
Risk Management
Budgeting And Financial Performance
Client Communication
Coaching And Performance Management
Quality Control
Safety And Compliance
Trade Coordination
XactAnalysis

Visa sponsorship

Not detected in the job text

Keywords

Construction
Restoration
Insurance Repair
Emergency Response
Project Delivery
Field Operations
Project Management
XactAnalysis
Xactimate
Project Controls
Service-Level Agreements
Key Performance Indicators
Resource Planning
Scheduling
Estimating
Change Orders
Supplements
Work In Progress
Gross Profit
Accounts Receivable
Billing Readiness
Certificate Of Satisfaction
CAT Response
Site Inspections
Infection Prevention And Control
CSA Z317.13
IICRC Certifications
Safety Compliance
Quality Control
Google Reviews

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