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Added 1 day ago
I
Operations Manager
Integricon
Ottawa, ON
- $85,000 to $115,000 CAD / year
- Full-time
Set expectations for PMs, site supervisors, lead hands, technicians, carpenters, labourers, emergency crews and other assigned personnel. Coach ownership, urgency, financial discipline,…
Added 1 day ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 1 day ago
FM
Field Supervisor - 074-2026
Fort McKay First Nation
Fort Mckay 174, AB
- Full-time
Under general direction, the Supervisor, Housing is responsible for the planning, construction, and oversight of assigned residential construction projects including procurement, and…
Added 1 day ago
MH
Construction Labourer
Mattamy Homes
Ottawa, ON
- Full-time
Review, assess and report any issues on safety to Health & Safety Rep. or direct supervisor, includes ensuring protective gear used/worn.
Added 1 day ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 2 days ago
FO
Carpenter I
First Onsite - CA
NB · Saint John, NB
- Full-time
As a Carpenter, you'll work alongside senior carpenters on projects that range from framing and drywall to painting, flooring, and finishing work. You'll help prepare and clean job sites,…
Added 2 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 2 days ago
SUPERVISOR FACILITY & MECHANICAL SERVICES
City of Toronto
Central Huron, ON · Toronto, ON
Reporting to the Manager, Facilities Management, the Supervisor, Facility & Mechanical Services directly supervises assigned unionized staff and oversees the specialized and technical…
Added 2 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 3 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 3 days ago
ON
Buildings Maintenance Operator
Ontario Northland
Cochrane, ON
- Full-time
Coordinate outside contractors (ex. plumbers, electricians, carpenters, painters, etc.) on a daily basis to provide services including, but not limited to, janitorial, grounds keeping, snow…
Added 3 days ago
ON
Buildings Maintenance Operator
Ontario Northland
Cochrane, ON
- $83,538 to $98,280 CAD / year
- Full-time
Coordinate outside contractors (ex. plumbers, electricians, carpenters, painters, etc.) on a daily basis to provide services including, but not limited to, janitorial, grounds keeping, snow…
Added 3 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 4 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 4 days ago
L&B Maintenance Supervisor
RSMI-JTAC
Jasper, AB
Title: Lift & Building Maintenance Supervisor
Added 4 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 5 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 5 days ago
CC
Labourer
CGI Constructors
Winnipeg, MB
- Full-time
Help equipment operators, carpenters, subtrades, and other skilled labour as needed.
Added 5 days ago
GE
Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 6 days ago
GE
Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 6 days ago
GE
Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 7 days ago
GE
Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 7 days ago
GE
Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Facilities Supervisor is responsible for the supervision of maintenance personnel, the operation and maintenance of property and overall Hotel and Event Centre, site equipment and…
Added 8 days ago
MF
General Labourer - Construction
Merit for Apprenticeship
Kitchener, ON
- Full-time
Assist installers and carpenters with daily construction activities.
Added 8 days ago
MF
General Labourer - Construction
Merit for Training
Kitchener, ON
- Temporary
Assist installers and carpenters with daily construction activities.

Integricon

Operations Manager

Ottawa, ON, Canada

$85,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

OPERATIONS MANAGER

Position Summary

Lead day-to-day project delivery and field operations safely, profitably and on time through clear priorities, people leadership, resource planning and risk resolution. Apply consistent accountability and quality standards across assignment sources and construction, restoration, emergency, repair, commercial, healthcare, institutional, tenant improvement and insurance-related work, based on business needs. Applicable carrier, client, contract, site and company requirements govern delivery.

Project Managers (PMs) own their files: scope, contracts, schedules, budgets, documentation, communication, risk escalation, change orders, supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs, removes roadblocks and verifies follow-through. Project Controls provides reporting, dashboards, documentation reviews, compliance visibility, control checks and risk flags to support action.

Key Responsibilities

Lead project delivery

Oversee assigned projects end to end: assignment, contact, inspection, estimating, approvals, scheduling, production, completion, billing readiness and closeout. Monitor service-level agreements and KPIs across these stages, including estimate cycle time, uploads, project updates and start/completion dates.
Review pending-sales and production ageing separately and move files to the next milestone. Maintain original and current target start/completion dates, reasons for revisions and recovery plans for stalled or at-risk work; date changes must not conceal slippage.
Check production readiness daily: approved scope and required work authorization before work proceeds. Distinguish unsigned authorizations from signed documents awaiting upload; record status, remediation owner and required approval. Apply the approved emergency exception process where applicable.
Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate-review and submission standards in the scorecard. Triage vendor/trade escalations the same day and communicate recovery actions to affected parties. Give each material exception an owner, next action, due date and recovery plan; verify completion. Support complex, delayed, high-risk or sensitive projects, resolve roadblocks within delegated authority and promptly escalate unresolved delivery, client, financial, compliance, safety or resource risks to the Vice President of Operations with practical options.

Lead CAT response

Maintain CAT readiness through current contacts, resource plans and backup coverage. When a CAT is declared, act as CAT Lead in the assigned operational area: activate the approved plan and confirm roles, priorities, resources and coverage. Coordinate communication, file movement, estimates, invoicing readiness and escalations. Raise capacity constraints and recovery priorities to the Vice President of Operations within existing authority and applicable service requirements.

Lead people and field execution

Set expectations for PMs, site supervisors, lead hands, technicians, carpenters, labourers, emergency crews and other assigned personnel. Coach ownership, urgency, financial discipline, communication and problem-solving through regular feedback, practical support and ride-alongs with PMs and Site Project Coordinators (Site PCs). Observe field practices, client communication and documentation; record hands-on coaching feedback, action owners and follow-up dates, and verify completion. Address performance gaps directly and fairly, agree corrective actions, support and follow-up dates and use recurring gaps to guide training within company people-management and approval processes.
Plan workload, labour and trade resources with accountable managers against priorities, skills, availability and deadlines; flag capacity conflicts before commitments are missed. Arrange absence/vacation coverage with a named backup, file handover and communication plan. Secure approved reassignment when a PM leaves or is unavailable so every active file retains an accountable owner.
Ensure site teams understand approved scope, schedules, priorities, safety, documentation and quality standards. Monitor productivity, workmanship, professionalism and conduct; resolve labour, trade coordination, deficiency and compliance issues with PMs and site leadership. Assign corrective actions, verify completion and escalate where required.
Require the Certificate of Satisfaction (COS) at each walkthrough. Record issues preventing acceptance, assign follow-up and obtain the signed COS when resolved; never record acceptance without customer confirmation.
Hold weekly PM one-to-ones on work in progress, receivables, aged/stalled files, risks and support needed. Record decisions and verify completion at the next review.

Lead communication and documentation

Require daily PM updates to active files covering factual status, changes, next steps and commitments. Communicate proactively with clients, carriers and internal teams at agreed milestones and when delays, risks or decisions affect work, using appropriate channels and service requirements. Each handoff needs an understood owner, next action and due date/checkpoint. Follow through and escalate missed updates or unresolved issues. Apply the scorecard's routine XactAnalysis response target and emergency/on-call process for urgent matters.
Keep current decisions, approvals and evidence in the correct company system, linked to the right file and accessible to authorized staff. Verify complete inspection records, dated photos, deficiencies, corrective actions, authorizations and COS; distinguish facts from unverified items. PMs must record every project/file exception in XactAnalysis with the reason, impact, owner, approval status, next action and checkpoint. Notes do not grant approval or extend deadlines. Agree the record route for non-XactAnalysis files with the accountable manager; keep confidential personnel matters in approved HR channels.

Manage financial performance and operational support

Review work in progress, gross profit, budgets, committed costs, labour productivity, change orders, supplements, rework and deficiencies. Require credible recovery actions where forecasts or delivery are at risk. Have PMs clean up stale, incomplete or inconsistent status and financial records with Project Controls support.
Move completed work promptly to billing readiness. PMs resolve missing approvals, incomplete closeout records, unsigned/unuploaded authorizations and other invoice blockers through the required approval process. The Project Controls Coordinator (PCC) completes required invoice checks, flags financial exceptions and issues purchase orders and invoices after required checks and approvals, including exception approvals. PMs explain causes and recovery plans; the Operations Manager resolves operational blockers within delegated limits and escalates beyond them to the Vice President of Operations. Accounts Receivable (AR) owns collections.
Monitor private/customer-pay balances against collection before project end. AR leads with PM/PCC support; verify the collection plan, remove operational blockers and escalate balances at risk.
Review monthly results and forecasts with the Vice President of Operations: delivery KPIs, revenue/margin outlook, billing delays, receivables, Net Promoter Score and Google Reviews. Identify causes, corrective actions and required support or decisions.
Coordinate AR, Finance, estimating, scheduling and other shared-function handoffs through their designated owners. Resolve gaps and conflicting priorities without assuming authority outside the assigned team. Stay within approved staffing, reassignment, spending, contract and client-commitment authority; escalate decisions beyond it to the appropriate decision-maker.
Learn and use approved tools, dashboards and workflows; coach adoption and verify consistent use, timely entries and reliable data. Identify repetitive work, reporting gaps and automation opportunities; test and adopt approved improvements with system owners to reduce duplication and strengthen delivery.

Support safety quality and compliance

Verify pre- and post-emergency site inspections without delaying urgent protective action, plus weekly construction inspections with Site PCs. Require dated findings, deficiencies, assigned corrective actions and verified follow-through. Record safety/access exceptions and follow-up plans.
Ensure applicable client/site requirements, facility rules, infection prevention and control protocols, CSA Z317.13 and company standards are followed in each work environment.

Direct reports

Direct reports may include Project Managers, Site Supervisors, the General Site Supervisor, labourers, emergency response personnel, coordinators or operational support roles, where assigned through the approved organization structure.

Required Qualifications

Experience managing construction, restoration, insurance repair, commercial repair, healthcare, institutional, emergency response, or related project operations.
Leadership experience managing Project Managers, site personnel, coordinators, field staff, subcontractors, or operational teams.
Strong understanding of project delivery, field execution, scheduling, trade coordination, documentation, safety, quality control, contract awareness, and project financials.
Ability to read and interpret scopes, estimates, contracts, purchase orders, drawings, specifications, photos, site notes, and project documents.
Strong communication, coaching, accountability, and conflict-resolution skills.
Ability to manage multiple priorities, competing demands, and time-sensitive issues.
Valid driver's license and ability to travel to job sites, offices, client locations, and facilities as required.
Ability to learn and adopt operational technology, maintain reliable data and coach others in consistent use.

Preferred Qualifications

Experience overseeing both Project Managers and field/site teams.
Experience with Xactimate, restoration management systems, estimating platforms, project management software, or reporting dashboards.
Knowledge of insurance restoration, emergency mitigation, commercial construction, healthcare environments, occupied facilities, carrier guidelines, SLA requirements, IPAC protocols, CSA Z317.13, and project closeout.
Health and safety training, IICRC certifications, or construction-related certifications are considered an asset.

Reporting and work environment

Reports to the Vice President of Operations. Regular travel is required to project sites, client facilities, offices and active construction, restoration, emergency, commercial, healthcare, institutional and occupied environments.

Apply About employer

More about this job

Responsibilities

Lead day-to-day project and field operations, overseeing delivery, staffing, schedules, quality, safety, financial performance, client communication, and risk resolution. Coach project managers and field teams, coordinate emergency response and shared-function handoffs, and ensure accurate documentation, billing readiness, and project closeout.

Requirements

Requires experience managing construction, restoration, insurance repair, emergency response, or related project operations, along with leadership experience overseeing project managers, field personnel, or operational teams. Candidates need strong project delivery, scheduling, documentation, safety, quality, financial, communication, and coaching skills, plus a valid driver's license and ability to travel to job sites and facilities.

Skills

Project Delivery
Operations Management
Team Leadership
Project Management
Resource Planning
Scheduling
Construction Operations
Field Execution
Risk Management
Budgeting And Financial Performance
Client Communication
Coaching And Performance Management
Quality Control
Safety And Compliance
Trade Coordination
XactAnalysis

Visa sponsorship

Not detected in the job text

Keywords

Construction
Restoration
Insurance Repair
Emergency Response
Project Delivery
Field Operations
Project Management
XactAnalysis
Xactimate
Project Controls
Service-Level Agreements
Key Performance Indicators
Resource Planning
Scheduling
Estimating
Change Orders
Supplements
Work In Progress
Gross Profit
Accounts Receivable
Billing Readiness
Certificate Of Satisfaction
CAT Response
Site Inspections
Infection Prevention And Control
CSA Z317.13
IICRC Certifications
Safety Compliance
Quality Control
Google Reviews

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