Superviseur(e) des Opérations
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
- Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
- Enforce safe working methods and behaviors within the team.
- Conduct safety audits and warehouse checks.
- Supervise warehouse traffic, van audits and ensure safe vehicle movements.
- Ensure warehouse cleanliness and organization.
- Respond to emergencies as required.
- Cleaning, general housekeeping
Operations and Logistics
- Oversee shipping, receiving, dispatching, and inventory management.
- and package dispatching process.
- Conduct quality checkups on return pickups and return to the client process.
- Create/confirm driver bookings with relevant BPs.
- Generate the next day’s route plan and send optimization emails to the Optimization team.
- Conduct IDCs/Drivers check in/ out, loading
- Unload trailers and verify freight against manifests.
- Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting and Administration
- Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
- Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
- Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
- Complete daily timesheets and submit to the Station Manager.
- Perform data entry as needed.
Team leadership and Customer service
- Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
- Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
- Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
- Address delivery complaints, damages, or lost packages promptly.
- Ensure high service standards and customer satisfaction.
- Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
- Other duties as assigned
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Read the full bilingual original
Intelcom | Dragonfly c’est plus de 100 stations de tri et des opérations sur trois continents. Leader canadien de la logistique du dernier kilomètre, nous avons une vision claire : Offrir une livraison rapide, précise et fiable grâce à une technologie de pointe.
Ton rôle : au cœur de la chaîne
Core Duties:
Safety and Compliance
Pourquoi rejoindre Intelcom | Dragonfly ?
Chez Intelcom | Dragonfly, nous avançons avec des valeurs fortes : collaboration, innovation, excellence et responsabilité.
Nous valorisons la diversité, garantissons l’équité et créons un véritable sentiment d’appartenance.
Le processus est simple : Si ton profil retient notre attention, un·e membre de l’équipe recrutement te contactera pour un premier échange. Ensuite, tu rencontreras directement le ou la responsable du site.
À très bientôt !
Des mesures d’accommodement peuvent être offertes aux personnes en situation de handicap dans le cadre de notre processus de recrutement, conformément à la loi. Merci de nous informer de tout besoins particuliers
Ton rôle : au cœur de la chaîne
Core Duties:
Safety and Compliance
- Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
- Enforce safe working methods and behaviors within the team.
- Conduct safety audits and warehouse checks.
- Supervise warehouse traffic, van audits and ensure safe vehicle movements.
- Ensure warehouse cleanliness and organization.
- Respond to emergencies as required.
- Cleaning, general housekeeping
- Oversee shipping, receiving, dispatching, and inventory management.
- and package dispatching process.
- Conduct quality checkups on return pickups and return to the client process.
- Create/confirm driver bookings with relevant BPs.
- Generate the next day’s route plan and send optimization emails to the Optimization team.
- Conduct IDCs/Drivers check in/ out, loading
- Unload trailers and verify freight against manifests.
- Assist with sorting, scanning, and processing packages (including defective items and returns).
- Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
- Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
- Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
- Complete daily timesheets and submit to the Station Manager.
- Perform data entry as needed.
- Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
- Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
- Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
- Address delivery complaints, damages, or lost packages promptly.
- Ensure high service standards and customer satisfaction.
- Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
- Other duties as assigned
Pourquoi rejoindre Intelcom | Dragonfly ?
- Opportunités d’évolution à court et moyen terme
- Assurances collectives
- Programme de REER collectif
- Programme d’aide aux employé·e·s…
Chez Intelcom | Dragonfly, nous avançons avec des valeurs fortes : collaboration, innovation, excellence et responsabilité.
Nous valorisons la diversité, garantissons l’équité et créons un véritable sentiment d’appartenance.
Le processus est simple : Si ton profil retient notre attention, un·e membre de l’équipe recrutement te contactera pour un premier échange. Ensuite, tu rencontreras directement le ou la responsable du site.
À très bientôt !
Des mesures d’accommodement peuvent être offertes aux personnes en situation de handicap dans le cadre de notre processus de recrutement, conformément à la loi. Merci de nous informer de tout besoins particuliers
More about this job
Responsibilities
Oversee warehouse safety, shipping and receiving, dispatch, inventory, package processing, route planning, and delivery quality. Lead and train staff, monitor performance and compliance, maintain operational records, and address customer complaints and delivery issues.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for operational oversight, safety and compliance practices, reporting, team leadership, and customer service in a fast-paced, shift-based warehouse environment.
Skills
- Warehouse Operations
- Shipping and Receiving
- Dispatching
- Inventory Management
- Health and Safety Compliance
- Safety Audits
- Route Planning
- Package Sorting and Scanning
- Quality Control
- Reporting and Recordkeeping
- Proof of Delivery Auditing
- Team Leadership
- Staff Training and Coaching
- Performance Monitoring
- Customer Service
- Incident Response
Benefits
- Group Insurance
- Group Retirement Savings Plan
- Employee Assistance Program
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Last-Mile Logistics
- Warehouse Operations
- Health and Safety
- Safety Audits
- Warehouse Traffic
- Vehicle Safety
- Shipping
- Receiving
- Dispatching
- Inventory Management
- Driver Bookings
- Route Planning
- Route Optimization
- Package Sorting
- Scanning
- Returns Processing
- Freight Manifests
- Delivery Reporting
- Incident Logs
- Proof of Delivery
- Standard Operating Procedures
- Performance Reports
- Employee Onboarding
- Customer Complaints
- Shift Handover