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Added 1 min ago
Manager, BI and Analytics
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Working closely with Finance, IT, Equipment, Marketing, and other cross-functional stakeholders, the Manager will be responsible for maintaining and enhancing the Wireless Hardware…
Added 1 min ago
Officer, Aviation Safety
Greater Toronto Airports Authority
Toronto, ON
Full-time
Reporting to the Manager, Aviation Safety Compliance and Enforcement, the Aviation Safety Officer helps ensure the safety, security, and regulatory compliance of Toronto Pearson's airside…
Added 1 min ago
Receptionist Trust Clerk
The Corporation of the County of Lambton
Petrolia, ON
Part-time
Managing and data entry of all aspects of Elders’ trust accounts including bill payment, obtaining appropriate signatures, withdrawals, deposits, and close accounts for discharged/deceased…
Added 1 min ago
Senior Cost Consultant - M&E
Turner & Townsend
Ottawa, ON
Full-time
Working with our reporting and scheduling teams to develop clear and concise monthly reports that showcase all aspects of the project.
Added 1 min ago
Account Manager, Enterprise Expansion
Gorgias
Remote, Canada
$109,659 to $121,202 CAD / year
Full-time · Remote
The Account Manager, Enterprise Expansions, will manage a portfolio of approximately 120 accounts in our enterprise segment. Working closely with your Customer Success Managers (CSMs), you…
Added 1 min ago
Program Enablement, Finance and Compliance Manager - Outland Youth Employment Program
Dexterra
Thunder Bay, ON
Full-time
The OYEP Program Enablement, Finance and Compliance Manager is a senior enabling role responsible for the financial stewardship, funding lifecycle, governance support, operational…
Added 1 min ago
National Operations Manager - Outland Youth Employment Program
Dexterra
Thunder Bay, ON
Full-time
The OYEP National Operations Manager is a senior national leadership role within RHS and a member of the RHS management team. Reporting to a Regional Operations Director, this position is…
Added 1 min ago
Deal Desk Sr. Manager
Atlas HXM
Canada
The Deal Desk Sr Manager owns the operational, analytical, and process behind Atlas's deal solutioning. Reporting to the VP, Growth, you'll own pricing execution, solutioning live deals,…
Added 15 mins ago
Sales Operations Analyst
Payworks Payroll Services Canada
Winnipeg, MB
Full-time
Reporting to the Sales Operations & Analytics Manager, the Sales Operations Analyst is responsible for the analysis, reporting, and operational support that keep the Sales organization…
Added 15 mins ago
Finance & Accounting Manager
Special Olympics Alberta
AB · Alberta, Canada
Full-time
Prepare quarterly financial statements, management reporting, variance analysis, forecasts, and financial information for the CEO, Senior Vice President, and Board/Finance Committee.
Added 15 mins ago
Senior Human Resources Advisor
Canada Council for the Arts | Conseil des arts du Canada
Ottawa, ON
Full-time
Experience interpreting human resources policies and applying related guidelines/procedures, as well as using data and analysis to support decision-making and provide informed…
Added 15 mins ago
Project Manager
EeStairs
Brantford, ON
Full-time
Effectively track project budgets, expenses, and profitability, manage a system to meticulously record and analyze relevant financial data, including estimated and actual costs, variances,…
Added 16 mins ago
Research Analyst - Cundill Centre Research
CAMH
Toronto, ON
Reporting directly to the Cundill Centre Research Operations Manager and working closely with the Senior Project Manager and Senior Evaluation Consultant of Thriving Minds, the Research…
Added 16 mins ago
Program Administrator
Royal College of Dental Surgeons of Ontario
Toronto, ON
Maintain tracking systems, statistics and reporting related to sedation authorizations and facility permits; support IT systems improvements.
Added 16 mins ago
011 - Program Specialist, Mental Wellness
Métis Nation of Ontario
ON · Timmins, ON · Sudbury, ON · Hamilton, ON · Barrie, ON · Dryden, ON · Thunder Bay, ON · Chapleau, ON · Kingston, ON · Atikokan, ON · Sault Ste. Marie, ON · Blind River, ON · Peterborough, ON · North Bay, ON · Mattawa, ON · London, ON · Toronto, ON · Fort Frances, ON · Windsor, ON · Ottawa, ON · Brampton, ON · Renfrew, ON · Bancroft, ON · Kitchener, ON · Gravenhurst, ON · Owen Sound, ON · Thorold, ON · Greater Napanee, ON · Midland, ON · Whitby, ON · Geraldton, ON · Haileybury, ON · Kenora, ON · Napanee, ON
Coordinate and support program performance measures and accountability frameworks, including monitoring program data and supporting accurate and consistent data collection, documentation,…
Added 31 mins ago
Senior Engineering Project Manager
Glass Roots Construction, LLC
Canada
$110,000 to $125,000 USD / year
Strong proficiency in reporting and project tracking tools (Excel, Google Suite, or equivalent) for managing engineering delivery data, milestone tracking, and cross-functional status…
Added 31 mins ago
Senior Product Manager (Retail Sports)
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
Full-time
Experience managing budgets, forecasting, business performance analysis, and reporting.
Added 45 mins ago
Marketing Analyst
Acara Solutions, An Aleron Company
Abbotsford, BC
$80,000 to $90,000 CAD / year
Full-time
A major part of the role is taking research and turning it into useful business information. Rather than simply reporting data, you’ll help answer what the information means, why it…
Added 46 mins ago
Senior Audit Manager, Compliance Audit
Scotiabank
Toronto, ON
The Senior Audit Manager is a dynamic, innovative, and trusted advisor who uses data to deliver industry leading assurance and insights to keep the Bank and our customers safe.
Added 46 mins ago
Manager, Learning and Development
Scotiabank
Toronto, ON
Responsible for supporting the development, management and delivery of Private Banking learning programs and changes across all delivery modalities including, but not limited to, virtual…
Added 46 mins ago
Senior Estate Insurance Associate, Nesbitt Burns
BMO
Montreal, QC · MCGC
Full-time
Analyze data and information to generate insights and recommendations.
Added 46 mins ago
Manager, Project Delivery
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
The Manager, Project Delivery, is responsible for leading the successful delivery of a portfolio of technology initiatives, with a primary focus on technology-enabled transformation,…
Added 1 hour ago
Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
…available for evaluation. They utilize Six Sigma methodologies for data gathering and analysis to identify effective improvement solutions and collaborate with R&D, Engineering, and…
Added 1 hour ago
Research Technician and Technician, Information Service
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
Full-time
Reporting to a Manager, Branches and Parliamentary Outreach, the Research Technician or the Technician, Information Service is responsible for providing non-partisan, confidential and…
Added 1 hour ago
Statistical Officer
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
Full-time
Reporting to the Senior Manager, Data Analysis and Visualization, the Statistical Officer provides non-partisan statistical services, data analysis and data visualization to support the…

Intelcom

IDC Business Partner

Sudbury, ON, Canada
Mississauga, ON, Canada
Vaughan, ON, Canada

Job type: Full-time
Experience: Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience
Posting language: English
Posted: Sep 27, 2026

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Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Main Responsibilities

1. Strategic Partnership & Business Alignment

Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity.
Advise regional leadership on IDC partnership trends, risks and opportunities.
Represent IDC perspectives objectively in internal discussions while ensuring alignment with Intelcom’s strategic priorities and operational requirements.

2. Capacity Planning & Partner Development

Collaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity-planning strategies in assigned markets.
Find new potential IDC’s and guide them through the selection and contracting process and onboarding phase (in collaboration with IDC compliance team)
Provide input into IDC selection, onboarding and development strategies based on operational and customer needs.
Support IDC scalability by identifying performance or capability gaps and recommending tailored development solutions.
Support IDC’s with planning and confirming capacity of adequate vehicles and drivers and ensure IDC’s delivery on committed capacity including ramping up and down.

3. Partner Relationship, Communication & Engagement

Build and maintain trusted, professional relationships with IDC partners and internal stakeholders.
- Maintain rigorous monitoring of IDC KPIs and compliance.
- Adequately document their interventions and action plans.
- Ensure proactive communication with partners.
- Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy
- Maintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions.
Establish two-way communication by gathering partner feedback and sharing relevant insights with internal stakeholders.
Address partner questions, concerns and grievances constructively, using negotiation, mediation and conflict-resolution skills.
Represent Intelcom’s values and partnership approach consistently across all interactions.

4. Field Engagement, Performance & Operational Insight

Maintain regular engagement with delivery stations, frontline teams and IDC partners to understand operational realities.
Review relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities.
Translate field insights into practical recommendations for regional Operations and other internal stakeholders.
Support station teams in identifying opportunities to strengthen collaboration with IDCs.
Work with IDCs and Operations to develop appropriate action plans and monitor agreed follow-up actions.
Challenge IDC’s on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used
Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation
Strong report-writing skills, with the ability to produce comprehensive analyses, executive summaries, and strategic, solution-focused recommendations.

5. Change Enablement & Adoption

Support IDCs through policy changes, new technologies, operational initiatives and performance-improvement plans.
Communicate to, and train IDC’s on compensation policies and tools, route productivity and driver compensation models
Ensure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations.
Promote the appropriate adoption and use of Intelcom tools and processes.
Build understanding and commitment by communicating the purpose, expected benefits and impact of changes.
Identify implementation challenges and escalate roadblocks to the appropriate stakeholders.

6. Compliance & Risk Management

Identify potential contractual, operational and compliance risks affecting IDC partnerships.
Communicate areas of non-compliance clearly and recommend appropriate mitigation or corrective actions.
Follow up with IDCs and internal stakeholders until agreed corrective actions have been completed.
Apply the established escalation process when risks or non-compliance issues are not resolved within the expected timeframe.
Maintain appropriate documentation of significant risks, commitments, escalations and corrective actions.

Key Competencies

Business & Operational Acumen
Data-Driven Decision Making
Partnership & Stakeholder Management
Communication, Influence & Conflict Resolution
Change Enablement, Compliance & Professional Judgment
Strong team player with the ability to build collaborative relationships and contribute to a high-performing team environment

Qualifications

Education

Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience

Expériences

Intermediate Level (3–5 years)

Experience managing external partners, contractors, franchisees, or vendors.
Strong background in performance management using KPIs and BI dashboards.
Experience in negotiation, conflict resolution, and stakeholder engagement.
Exposure to capacity planning or operational workforce planning.

Type of Experience (Preferred Backgrounds)

Entrepreneurship or experience operating a small business (understanding contractor realities).
Vendor or franchise network management.
HR or labor relations exposure (especially contractor models).
Operations leadership in a fast-paced, field-based environment.

Personal Attributes

High emotional intelligence and strong mediation skills.
Strategic thinker with strong operational grounding.
Comfortable operating in ambiguity and high-pressure environments.
Strong integrity and ability to handle sensitive information confidentially.
Customer-centric mindset with strong resilience and adaptability.

Language & Mobility

Bilingual (French and English) preferred, for Quebec-based IDC BPs
Willingness to travel regularly

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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More about this job

Responsibilities

The IDC Business Partner will manage strategic partnerships, oversee capacity planning, and ensure operational excellence by monitoring KPIs and compliance. They will also act as a liaison between Intelcom and external partners to drive performance, facilitate change, and mitigate operational risks.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 6 years of work experience, including 3-5 years in partner or vendor management. Strong skills in performance management, negotiation, and operational leadership are essential for this role.

Skills

Strategic partnership
Capacity planning
Performance management
KPI monitoring
Stakeholder management
Conflict resolution
Negotiation
Change management
Risk management
Data-driven decision making
Report writing
Operational excellence
Vendor management
Business acumen
Mediation

Benefits

Comprehensive group insurance
Group RRSP program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Last-mile delivery
IDC
Business Partner
Supply Chain Management
Operations Management
KPIs
BI Dashboards
Capacity Planning
Vendor Management
Franchise Management
Contractor Management
Compliance
Risk Management
Change Enablement
Strategic Planning
Performance Reviews
QBR
Field Engagement
Operational Insight
Stakeholder Engagement
Mediation
Negotiation
Data Analysis
Reporting
Process Improvement
Training
Communication
Leadership
Resilience

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