Find work in Canada.

322,860 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 27 mins ago
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
Full-time
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 57 mins ago
Family Practitioner/General Practitioner
Health Match BC
Vancouver, BC
Full-time
…team in relation to these priorities. Implement primary care program strategy and initiatives in partnership with the Operations Manager and the local leadership…
Added 57 mins ago
Internal Medicine
Health Match BC
Vancouver, BC
Full-time
…clinical teaching, clinical investigation, and quality assurance/program evaluation activities as assigned by the Medical Director or delegate, in consultation with the TB Medical Lead.…
Added 57 mins ago
Sr Sales Account Coordinator, Global Delivery Partnerships
Uber
Toronto, ON
Full-time
…operational support to the Client Partner and Customer Success Manager, such as routine communication, tracking account activities, ensuring timely follow-ups, and managing day-to-day tasks…
Added 1 hour ago
Manager, Release Train Engineer, Deloitte Global Technology
Deloitte
Toronto, ON
Full-time
This role is responsible for driving the successful planning, coordination, and delivery of complex technology initiatives across multiple teams. The individual will provide Release Train…
Added 2 hours ago
Mountain Adventures Guide (Winter 26/27)
Northland Properties
North Vancouver, BC
Reports to: Manager, Rentals and Mountain Adventures
Added 3 hours ago
Pharmacy Assistant
Walmart Canada
St. Catharines, ON
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 3 hours ago
Quality Control Coordinator - AOTHR
Aecon
Kawartha Lakes, ON · Barrie, ON · Toronto, ON
…regions. As a key part of the Arctic Over the Horizon Radar Program, the project includes significant on-site and off-site material movement activities, extensive earthworks, deep and…
Added 4 hours ago
Project Manager – IT Infrastructure Refresh Program
MatchBox Consulting Group
New Westminster, BC
Contract
The successful candidate will be responsible for standard project and program management deliverables and supporting documentation, based on our PMO's standard delivery methodology. These…
Added 4 hours ago
Training Manager
Hydro One Networks Inc
Kleinburg, ON
The Lines Training Manager is a key leadership role responsible for overseeing the delivery and continuous improvement of training programs that support Distribution and Transmission Lines…
Added 4 hours ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
…regulatory compliance and customer service initiatives/projects. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the…
Added 4 hours ago
Training Manager
Hydro One Networks Inc
To Be Determined, ON
This Training Manager is a key leadership role responsible for overseeing the delivery, coordination, and continuous improvement of training programs supporting Forestry, as well as Meter…
Added 4 hours ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
This role will be accountable for all aspects of delivering & executing a customer billing program. The Manager is accountable to build the necessary team, strategy and processes to…
Added 4 hours ago
Engineering Supervisor
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Manager of Engineering, the Engineering Supervisor provides technical leadership and supervision within the Town’s Engineering Division, ensuring high-quality, consistent,…
Added 5 hours ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager, the Nurse Led Outreach Team (NLOT) Nurse provides clinical consultation, education, and mentorship to interprofessional teams within Long Term Care Homes…
Added 5 hours ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager Access & Flow, the BCHS Hospital to Home (H2H) Coordinator in collaboration with the patient, family/supports, physician, and members of the clinical team…
Added 6 hours ago
Senior Event Planner
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Reporting to the Manager, Events, the Senior Event Planner is equal parts strategist, producer, problem-solver, and experience creator. From transforming ideas into unforgettable moments to…
Added 7 hours ago
Operations Associate I
Keurig Dr Pepper
Regina, SK
$41,900 to $52,624 CAD / year
Full-time
Responsible for all duties necessary to support warehouse, delivery and technical teams. The Operations Associate I is an important role to ensure our success of our operations within…
Added 7 hours ago
Project Coordinator
O N SITE CONSTRUCTION INC
Oakville, ON
$60,000 to $70,000 CAD / year
Full-time
Collaborate with the Project Manager to coordinate subcontracts, shop drawings, and change orders.
Added 7 hours ago
Program Supervisor
Matrix Foster Care Services
Mississauga, ON
$55,000 to $70,000 CAD / year
…fostering resilience, security, and emotional well-being. As a Program Supervisor, you will play a critical leadership role in ensuring the delivery of high-quality, client-centered care.…
Added 7 hours ago
Marketing and Communications Coordinator, Crop Development Centre
University of Saskatchewan
Saskatoon, SK
…and government, and university leadership. Reporting to the Manager, Crop Development Centre, the coordinator assists in the development, coordination, and delivery of internal and external…
Added 8 hours ago
IDC Business Partner
Intelcom
Sudbury, ON · Mississauga, ON · Vaughan, ON
Full-time
Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity.
Added 9 hours ago
Pharmacy Assistant
Walmart Canada
Whitehorse, YT
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 9 hours ago
(CAN) Pharmacy Assistant
Walmart Canada
Amherstburg, ON
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 10 hours ago
Human Resources Manager
Finning
Edmonton, AB
Full-time
Finning Canada is seeking a strategic and experienced Human Resources Manager to join our team in Edmonton. Reporting to the Director, Human Resources Services, this role serves as a…

Intelcom

IDC Business Partner

Sudbury, ON, Canada
Mississauga, ON, Canada
Vaughan, ON, Canada

Job type: Full-time
Experience: Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience
Posting language: English
Posted: Sep 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Main Responsibilities

1. Strategic Partnership & Business Alignment

Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity.
Advise regional leadership on IDC partnership trends, risks and opportunities.
Represent IDC perspectives objectively in internal discussions while ensuring alignment with Intelcom’s strategic priorities and operational requirements.

2. Capacity Planning & Partner Development

Collaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity-planning strategies in assigned markets.
Find new potential IDC’s and guide them through the selection and contracting process and onboarding phase (in collaboration with IDC compliance team)
Provide input into IDC selection, onboarding and development strategies based on operational and customer needs.
Support IDC scalability by identifying performance or capability gaps and recommending tailored development solutions.
Support IDC’s with planning and confirming capacity of adequate vehicles and drivers and ensure IDC’s delivery on committed capacity including ramping up and down.

3. Partner Relationship, Communication & Engagement

Build and maintain trusted, professional relationships with IDC partners and internal stakeholders.
- Maintain rigorous monitoring of IDC KPIs and compliance.
- Adequately document their interventions and action plans.
- Ensure proactive communication with partners.
- Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy
- Maintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions.
Establish two-way communication by gathering partner feedback and sharing relevant insights with internal stakeholders.
Address partner questions, concerns and grievances constructively, using negotiation, mediation and conflict-resolution skills.
Represent Intelcom’s values and partnership approach consistently across all interactions.

4. Field Engagement, Performance & Operational Insight

Maintain regular engagement with delivery stations, frontline teams and IDC partners to understand operational realities.
Review relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities.
Translate field insights into practical recommendations for regional Operations and other internal stakeholders.
Support station teams in identifying opportunities to strengthen collaboration with IDCs.
Work with IDCs and Operations to develop appropriate action plans and monitor agreed follow-up actions.
Challenge IDC’s on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used
Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation
Strong report-writing skills, with the ability to produce comprehensive analyses, executive summaries, and strategic, solution-focused recommendations.

5. Change Enablement & Adoption

Support IDCs through policy changes, new technologies, operational initiatives and performance-improvement plans.
Communicate to, and train IDC’s on compensation policies and tools, route productivity and driver compensation models
Ensure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations.
Promote the appropriate adoption and use of Intelcom tools and processes.
Build understanding and commitment by communicating the purpose, expected benefits and impact of changes.
Identify implementation challenges and escalate roadblocks to the appropriate stakeholders.

6. Compliance & Risk Management

Identify potential contractual, operational and compliance risks affecting IDC partnerships.
Communicate areas of non-compliance clearly and recommend appropriate mitigation or corrective actions.
Follow up with IDCs and internal stakeholders until agreed corrective actions have been completed.
Apply the established escalation process when risks or non-compliance issues are not resolved within the expected timeframe.
Maintain appropriate documentation of significant risks, commitments, escalations and corrective actions.

Key Competencies

Business & Operational Acumen
Data-Driven Decision Making
Partnership & Stakeholder Management
Communication, Influence & Conflict Resolution
Change Enablement, Compliance & Professional Judgment
Strong team player with the ability to build collaborative relationships and contribute to a high-performing team environment

Qualifications

Education

Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience

Expériences

Intermediate Level (3–5 years)

Experience managing external partners, contractors, franchisees, or vendors.
Strong background in performance management using KPIs and BI dashboards.
Experience in negotiation, conflict resolution, and stakeholder engagement.
Exposure to capacity planning or operational workforce planning.

Type of Experience (Preferred Backgrounds)

Entrepreneurship or experience operating a small business (understanding contractor realities).
Vendor or franchise network management.
HR or labor relations exposure (especially contractor models).
Operations leadership in a fast-paced, field-based environment.

Personal Attributes

High emotional intelligence and strong mediation skills.
Strategic thinker with strong operational grounding.
Comfortable operating in ambiguity and high-pressure environments.
Strong integrity and ability to handle sensitive information confidentially.
Customer-centric mindset with strong resilience and adaptability.

Language & Mobility

Bilingual (French and English) preferred, for Quebec-based IDC BPs
Willingness to travel regularly

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Apply About employer

More about this job

Responsibilities

The IDC Business Partner will manage strategic partnerships, oversee capacity planning, and ensure operational excellence by monitoring KPIs and compliance. They will also act as a liaison between Intelcom and external partners to drive performance, facilitate change, and mitigate operational risks.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 6 years of work experience, including 3-5 years in partner or vendor management. Strong skills in performance management, negotiation, and operational leadership are essential for this role.

Skills

Strategic partnership
Capacity planning
Performance management
KPI monitoring
Stakeholder management
Conflict resolution
Negotiation
Change management
Risk management
Data-driven decision making
Report writing
Operational excellence
Vendor management
Business acumen
Mediation

Benefits

Comprehensive group insurance
Group RRSP program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Last-mile delivery
IDC
Business Partner
Supply Chain Management
Operations Management
KPIs
BI Dashboards
Capacity Planning
Vendor Management
Franchise Management
Contractor Management
Compliance
Risk Management
Change Enablement
Strategic Planning
Performance Reviews
QBR
Field Engagement
Operational Insight
Stakeholder Engagement
Mediation
Negotiation
Data Analysis
Reporting
Process Improvement
Training
Communication
Leadership
Resilience

Report this job