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Added 2 days ago
LF
Business Systems Analyst
Lane Four
Toronto, ON
- Contract
The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a…
Added 2 days ago
NI
Billing and Operations Analyst
Netcrawler Inc
Ajax, ON
- Full-time
The Billing and Operations Analyst owns two functions that protect our margin and our reputation. Billing means winning customer disputes and making sure every dollar we pay carriers and…
Added 2 days ago
R
Manager, Application Resiliency
RBC
Vancouver, BC
- Full-time
You will be responsible for leading, mentoring and developing application support engineers and analyst
Added 2 days ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Student Financial Management Analyst reports to the Associate Director, Student Financial Management. The incumbent in this position works independently or in collaboration with the…
Added 2 days ago
JG
Data & Triage Analyst - Python, Excel & ServiceNow
J&M Group
Montreal, QC
- Contract
We are hiring for a Data & Triage Analyst Python, Excel & ServiceNow. This role focuses on hardware and software End-of-Life (EOL) certification, data analysis, and process automation.
Added 2 days ago
I
IT Functional Analyst
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
Added 2 days ago
Advertising Inventory and Pricing Analyst
Bell
Montreal, QC
Proficiency with sales software such as IBMS (an asset)
Added 2 days ago
D
Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning.…
Added 2 days ago
HO
Analyst, Open Source Intelligence (OSINT)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The Office of the Sergeant-at-Arms and Corporate Security is currently looking to staff the Analyst, Open Source Intelligence (OSINT) position and to establish a pool of qualified…
Added 2 days ago
SG
Summer intern, Financial Risk Analytics Product
S&P Global
Toronto, ON
- Full-time
Financial Risk Analytics is seeking a junior product analyst to join our product team in Toronto for a summer internship.
Added 2 days ago
UR
Associate IT Business Analyst
United Rentals
Calgary, AB
- Full-time
United Rentals is looking for an Associate IT Business Analyst for the WEDGE team. WEDGE is a browser-based IoT system used to monitor, alert, and control environmental conditions on…
Added 2 days ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
The TD Global Technology & Services team is seeking a Senior Business Systems Analyst with expertise in Generative AI process automation products to help shape AI-enabled solutions enabling…
Added 2 days ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
Coordinate software license compliance activities, audits, and validations to mitigate risk and ensure adherence to contractual and regulatory obligations.
Added 2 days ago
K
Station, Projects & Engineering Analyst (PEY Student)
Kinectrics
Toronto, ON
- Full-time
Project Controls - Station, Projects & Engineering Analyst (PEY Student - Summer 2027)
Added 2 days ago
C
Angular Analyst-Programmer
COFOMO
Quebec, QC
- Full-time
Program software components and perform unit tests;
Added 2 days ago
C
Guidewire ClaimCenter Analyst
COFOMO
Quebec, QC
- Full-time
Translate requirements into detailed functional specifications and supervise their implementation in collaboration with the analyst-developers;
Added 2 days ago
C
Organic Analyst
COFOMO
Quebec, QC
- Full-time
Have a minimum of four (4) years of experience as an organic analyst in systems development, maintenance and evolution, including three (3) years acquired in the last five (5) years;
Added 2 days ago
B
Quantitative Analyst, Summer 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Added 2 days ago
HO
Analyst, Open Source Intelligence (OSINT)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The Office of the Sergeant-at-Arms and Corporate Security is currently looking to staff the Analyst, Open Source Intelligence (OSINT) position and to establish a pool of qualified…
Added 2 days ago
HO
Analyst, Open Source Intelligence (OSINT)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The Office of the Sergeant-at-Arms and Corporate Security is currently looking to staff the Analyst, Open Source Intelligence (OSINT) position and to establish a pool of qualified…
Added 2 days ago
FG
Senior Business Analyst
FDM Group
Montreal, QC
- Contract
…industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation &…
Added 2 days ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Notify the Supply Chain Analyst of stock items requiring reorder.
Added 2 days ago
HO
Analyst, Open Source Intelligence (OSINT)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The Office of the Sergeant-at-Arms and Corporate Security is currently looking to staff the Analyst, Open Source Intelligence (OSINT) position and to establish a pool of qualified…
Added 2 days ago
HO
Analyst, Open Source Intelligence (OSINT)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The Office of the Sergeant-at-Arms and Corporate Security is currently looking to staff the Analyst, Open Source Intelligence (OSINT) position and to establish a pool of qualified…
Added 2 days ago
Client Scam Intervention Specialist | Evening Shift (2:00 PM-10:00 PM)
Scotiabank
Toronto, ON · Scarborough, ON
…with clients who may be under the influence of a scammer. The analyst uses empathy, active listening, sound judgment, and persuasive communication to help clients recognize manipulation,…

Intelcom

IT Functional Analyst

Montreal, QC, Canada
Service Centre (Montreal) Lab, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

What you'll do

Understand the business

Work with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.
Map current processes and spot opportunities to simplify, automate or improve them.
Turn needs into clear requirements, process flows, user stories and acceptance criteria.

Explore and build

Explore new tools and features, test them against real use cases and recommend what's worth pursuing.
Build prototypes and proofs of concept quickly to show value and gather feedback before scaling.
Build, configure and deliver solutions hands-on, from low-code apps and automated workflows to Copilot agents and data queries.
Query and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.

Connect the dots

Understand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.
Work with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.
Apply sound practices around data confidentiality, access and security in everything you build.

Deliver and drive adoption

Plan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.
Help users adopt new solutions through demos, training, documentation and hands-on support.
Monitor solutions after go-live, collect feedback and keep improving them.
Share what you learn and bring new ideas and recommendations to the team.

What you bring

A degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.
Experience in functional analysis, business analysis, system implementation or process improvement.
Curiosity and initiative, with concrete examples of learning a new technology, building something to solve a problem, or proposing and delivering an improvement.
Ability to learn new systems quickly and move comfortably between business processes, data and technology.
A structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.
Ownership. You manage your priorities and follow through from idea to adoption.
Clear communication. You can explain technical solutions simply and support users through change.
Sound judgment when handling sensitive data and system access.
Fluency in French and English.

Assets

Microsoft and low-code

Power Platform (Power Apps, Power Automate)
Microsoft Copilot / Copilot Studio
Microsoft 365 and SharePoint

Data

SQL (querying, joins, data validation)
Python, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automation
Microsoft Fabric, Dataverse or Snowflake
Power BI or other reporting tools

Integration and business systems

EDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI project
APIs and system integrations (REST, JSON, file-based exchanges)
ERP or HRIS (e.g. Business Central, Workday)

Ways of working

Agile delivery, Jira / Confluence
Process mapping (e.g. BPMN)
Microsoft certifications (Power Platform, Fabric, Microsoft 365)

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Apply About employer

More about this job

Responsibilities

The IT Functional Analyst will collaborate with cross-functional teams to define business requirements, map processes, and implement technical solutions. They are responsible for building prototypes, managing system integrations, and supporting users through training and documentation.

Requirements

Candidates must hold a degree in Computer Science, Information Systems, Business Administration, or Engineering, along with practical experience in functional or business analysis. Strong analytical skills, technical proficiency in data and automation tools, and the ability to communicate effectively in both English and French are required.

Skills

Functional analysis
Business analysis
Process mapping
SQL
Power Platform
Power Apps
Power Automate
Microsoft Copilot
Data analysis
System implementation
Agile delivery
Jira
Confluence
API integration
ERP
HRIS

Benefits

On-site gym
Personal trainer
Employer-provided lunch
Comprehensive group insurance
Group RRSP plan
Care & Well-being activities
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Functional Analyst
Logistics
Business Analysis
Process Improvement
SQL
Power Platform
Power Apps
Power Automate
Microsoft Copilot
Data Analysis
ERP
HRIS
Agile
Jira
Confluence
BPMN
API
EDI
Microsoft Fabric
Snowflake
Python
System Integration
User Acceptance Testing
Automation
Data Modeling
Requirements Gathering
Change Management
Microsoft 365
SharePoint
Business Central

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