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Added 1 day ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
The Senior Business Analyst is responsible for investigating and analyzing customer and marketing data to diagnose and resolve operational or data issues. This role ensures data integrity…
Added 1 day ago
CM
Junior Analyst, Clean Fuel Regulations & Data (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
We are looking for a motivated, detail-oriented Junior Analyst to join our team, focusing on Canada's Clean Fuel Regulations (CFR), data analytics, and our proprietary project optimization…
Added 1 day ago
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Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
As the Sr. IT Support Analyst, you are the escalation point as well as
Added 1 day ago
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Senior Financial Analyst, Financial Reporting
Torex Resources Inc
Toronto, ON
- Full-time
Reporting to the Corporate Controller, the Senior Financial Analyst, Financial Reporting is responsible for the end-to-end preparation of Torex’s quarterly and annual consolidated financial…
Added 1 day ago
DI
Business System Analyst( Payroll)
Dawn InfoTek
Toronto, ON
- Contract
NOTE: This is not a true BSA role. It is a hybrid of Payroll Manager, Payroll SME, and Business Analyst responsibilities, with a strong focus on payroll operations, year-end processing,…
Added 1 day ago
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BA Treasury
Damco Solutions
Mississauga, ON
- Full-time
· Candidate role is Primarily Business Analyst and QA testing as well
Added 1 day ago
EI
Sr. Technical Business Analyst / Lead SDET / Project Manager
ExaTech Inc
Vancouver, BC
- Contract
Job Title: Sr. Technical Business Analyst / Lead SDET / Project Manager
Added 2 days ago
Cloud Analyst
Canadian Natural
Calgary, AB
Make your mark while you grow your career. We are looking for a Cloud Analyst to join our Information Systems Cloud and Collaboration team. In this role, you will help deliver and support…
Added 2 days ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 2 days ago
LI
Quality Assurance Specialist
LanceSoft, Inc.
Toronto, ON
- Contract
…these activities and backfill the existing full-time Senior QA Analyst, who will be reassigned exclusively to the dedicated SCP project. This resource will also be required to build SLA…
Added 2 days ago
LF
Business Systems Analyst
Lane Four
Toronto, ON
- Contract
The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a…
Added 2 days ago
NI
Billing and Operations Analyst
Netcrawler Inc
Ajax, ON
- Full-time
The Billing and Operations Analyst owns two functions that protect our margin and our reputation. Billing means winning customer disputes and making sure every dollar we pay carriers and…
Added 2 days ago
GT
Data Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $44 to $53 CAD / hour
- Contract
The Data Analyst III will design and deliver end-to-end analytics solutions combining data science, advanced analytics, and business intelligence. This role applies statistical analysis,…
Added 2 days ago
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Manager, Application Resiliency
RBC
Vancouver, BC
- Full-time
AI Ops, Business Performance Management, Communication, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT), Information Technology (IT)…
Added 2 days ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Student Financial Management Analyst reports to the Associate Director, Student Financial Management. The incumbent in this position works independently or in collaboration with the…
Added 2 days ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
The Senior Business Analyst, Direct Investing, is responsible for leading the analysis, documentation, and management of business requirements for initiatives that directly impact TD’s…
Added 2 days ago
I
IT Functional Analyst
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
A degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.
Added 2 days ago
UR
Associate IT Business Analyst
United Rentals
Calgary, AB
- Full-time
United Rentals is looking for an Associate IT Business Analyst for the WEDGE team. WEDGE is a browser-based IoT system used to monitor, alert, and control environmental conditions on…
Added 2 days ago
TS
ITSM Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 2 days ago
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Guidewire Business Analyst
Talentmatics
Markham, ON
- Contract
We're Hiring | Guidewire Business Analyst | Markham, ON (Hybrid)
Added 2 days ago
FG
Senior Business Analyst
FDM Group
Montreal, QC
- Contract
FDM is seeking a Senior Business Analyst/Product Owner located in Montreal to support a project in the Capital Markets sector. Involvement in this project is anticipated to last initially…
Added 2 days ago
TS
ITSM Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 2 days ago
Data Analyst
PCL Construction
Edmonton, AB
As a Data Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll support CraftStream, an internally built application, with a focus on data, integrations, analytics, and…
Added 2 days ago
SI
Senior Actuarial Analyst
Sovereign Insurance
Toronto, ON · Montreal, QC
- Full-time
As a Senior Actuarial Analyst, you are a key player to support pricing initiatives. You will work collaboratively with actuarial teams and business partners to support actuarial projects to…
Added 2 days ago
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Senior Financial Analyst, R&D
Hexagon
Calgary, AB
- Full-time
R&D is where NovAtel's future revenue is built and represents one of the largest investment decisions the business makes each year. Hexagon's Autonomous Solutions division is looking for a…

Intelcom

IT Functional Analyst

Montreal, QC, Canada
Service Centre (Montreal) Lab, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

What you'll do

Understand the business

Work with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.
Map current processes and spot opportunities to simplify, automate or improve them.
Turn needs into clear requirements, process flows, user stories and acceptance criteria.

Explore and build

Explore new tools and features, test them against real use cases and recommend what's worth pursuing.
Build prototypes and proofs of concept quickly to show value and gather feedback before scaling.
Build, configure and deliver solutions hands-on, from low-code apps and automated workflows to Copilot agents and data queries.
Query and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.

Connect the dots

Understand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.
Work with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.
Apply sound practices around data confidentiality, access and security in everything you build.

Deliver and drive adoption

Plan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.
Help users adopt new solutions through demos, training, documentation and hands-on support.
Monitor solutions after go-live, collect feedback and keep improving them.
Share what you learn and bring new ideas and recommendations to the team.

What you bring

A degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.
Experience in functional analysis, business analysis, system implementation or process improvement.
Curiosity and initiative, with concrete examples of learning a new technology, building something to solve a problem, or proposing and delivering an improvement.
Ability to learn new systems quickly and move comfortably between business processes, data and technology.
A structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.
Ownership. You manage your priorities and follow through from idea to adoption.
Clear communication. You can explain technical solutions simply and support users through change.
Sound judgment when handling sensitive data and system access.
Fluency in French and English.

Assets

Microsoft and low-code

Power Platform (Power Apps, Power Automate)
Microsoft Copilot / Copilot Studio
Microsoft 365 and SharePoint

Data

SQL (querying, joins, data validation)
Python, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automation
Microsoft Fabric, Dataverse or Snowflake
Power BI or other reporting tools

Integration and business systems

EDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI project
APIs and system integrations (REST, JSON, file-based exchanges)
ERP or HRIS (e.g. Business Central, Workday)

Ways of working

Agile delivery, Jira / Confluence
Process mapping (e.g. BPMN)
Microsoft certifications (Power Platform, Fabric, Microsoft 365)

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Apply About employer

More about this job

Responsibilities

The IT Functional Analyst will collaborate with cross-functional teams to define business requirements, map processes, and implement technical solutions. They are responsible for building prototypes, managing system integrations, and supporting users through training and documentation.

Requirements

Candidates must hold a degree in Computer Science, Information Systems, Business Administration, or Engineering, along with practical experience in functional or business analysis. Strong analytical skills, technical proficiency in data and automation tools, and the ability to communicate effectively in both English and French are required.

Skills

Functional analysis
Business analysis
Process mapping
SQL
Power Platform
Power Apps
Power Automate
Microsoft Copilot
Data analysis
System implementation
Agile delivery
Jira
Confluence
API integration
ERP
HRIS

Benefits

On-site gym
Personal trainer
Employer-provided lunch
Comprehensive group insurance
Group RRSP plan
Care & Well-being activities
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Functional Analyst
Logistics
Business Analysis
Process Improvement
SQL
Power Platform
Power Apps
Power Automate
Microsoft Copilot
Data Analysis
ERP
HRIS
Agile
Jira
Confluence
BPMN
API
EDI
Microsoft Fabric
Snowflake
Python
System Integration
User Acceptance Testing
Automation
Data Modeling
Requirements Gathering
Change Management
Microsoft 365
SharePoint
Business Central

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