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Added 9 mins ago
Cloud Analyst
Canadian Natural
Calgary, AB
Make your mark while you grow your career. We are looking for a Cloud Analyst to join our Information Systems Cloud and Collaboration team. In this role, you will help deliver and support…
Added 9 mins ago
Performance Analyst
Canadian Natural
Calgary, AB
Make your mark while you grow your career! The Performance Analyst will ensure the accuracy and completeness of monthly accounting, forecasting and annual budgeting for the operating and…
Added 9 mins ago
Senior Associate, Finance & Strategy - Drive
DoorDash Canada
Toronto, ON
In this role, you'll partner cross-functionally with Strategy & Operations, Sales, and other Finance teams to support financial planning, evaluate growth opportunities, and improve the…
Added 9 mins ago
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Quality Assurance Specialist
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Toronto, ON
- Contract
● Knowledge of public transportation operations terms/concepts and TTC business functions
Added 9 mins ago
LF
Business Systems Analyst
Lane Four
Toronto, ON
- Contract
The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a…
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Billing and Operations Analyst
Netcrawler Inc
Ajax, ON
- Full-time
The Billing and Operations Analyst owns two functions that protect our margin and our reputation. Billing means winning customer disputes and making sure every dollar we pay carriers and…
Added 24 mins ago
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Manager, Application Resiliency
RBC
Vancouver, BC
- Full-time
As part of the RBC Global Asset Management (GAM) Operations team, you will be responsible for the upkeep all RBC GAM's applications. You will be responsible for timely incident resolution…
Added 24 mins ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Student Financial Management Analyst reports to the Associate Director, Student Financial Management. The incumbent in this position works independently or in collaboration with the…
Added 24 mins ago
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Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
As a core member of Journey's team, the Senior Business Analyst bridges stakeholders across product, technology, operations, risk, and change management. The successful candidate will…
Added 24 mins ago
M
Analyst, Trade Advisory Group
MNP
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- Full-time
1 to 2 years of experience in Customs Brokerage, Trade Compliance or Import/Export Operations, International Business or Supply Chain Management is a plus.
Added 39 mins ago
I
IT Functional Analyst
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 54 mins ago
NA
HR Data and Process Analyst, People Services Delivery
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Are you an HR Operations Analyst who enjoys turning HR data, systems, and processes into seamless employee experiences?
Added 1 hour ago
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IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
…on-premises, hosted, and Azure environments, this role helps maintain business continuity, system availability, and network security. The position also ensures technology services are…
Added 1 hour ago
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ITSM Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 1 hour ago
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Business Analyst
Experis
Toronto, ON
- $65 to $85 CAD / hour
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Gather, analyze, and document business requirements for the migration to Service Cloud Voice.
Added 1 hour ago
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Data Analyst and Business Intelligence Developer (1 Year contract)
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We are seeking an experienced Data and Business Intelligence Analyst to turn financial, manufacturing, and supply chain data into reliable reporting and practical business recommendations.…
Added 1 hour ago
Business Process Analyst
Elexicon Energy Inc.
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Reports to the Manager, Customer Analytics and Operational Reporting, the Business Process Analyst is responsible for assessing operational, process, and system-related issues across…
Added 1 hour ago
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Quantitative Analyst, Summer 2027 (Co-op/Internship) - 4 Months
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…big data technology to design solutions that deliver smarter business decisions, improve customer experience, and drive productivity. Collaborates with other data and analytics…
Added 1 hour ago
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Analyst - Accounts Payable
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Whitby, ON
- Full-time
In this role, you'll partner with our plant operations and Shared Services teams to support accurate and timely invoice processing, financial reconciliations, and reporting. You'll also…
Added 1 hour ago
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Analyst - Accounts Payable
ProAmpac
Whitby, ON
- Full-time
In this role, you'll partner with our plant operations and Shared Services teams to support accurate and timely invoice processing, financial reconciliations, and reporting. You'll also…
Added 1 hour ago
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Senior Business Analyst
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FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 hour ago
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Storeperson
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Alliston, ON
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Added 1 hour ago
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ITSM Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service…
Added 1 hour ago
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Contract & Contingent Workforce Analyst
Adecco
Calgary, AB
- $55 to $70 CAD / hour
- Full-time
Using Excel, SharePoint and Power BI, the Analyst maintains accurate contractor workforce information, supports workforce planning and reporting, identifies and resolves data discrepancies,…
Added 1 hour ago
Client Scam Intervention Specialist | Evening Shift (2:00 PM-10:00 PM)
Scotiabank
Toronto, ON · Scarborough, ON
…with clients who may be under the influence of a scammer. The analyst uses empathy, active listening, sound judgment, and persuasive communication to help clients recognize manipulation,…

Intelcom

IT Functional Analyst

Montreal, QC, Canada
Service Centre (Montreal) Lab, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

What you'll do

Understand the business

Work with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.
Map current processes and spot opportunities to simplify, automate or improve them.
Turn needs into clear requirements, process flows, user stories and acceptance criteria.

Explore and build

Explore new tools and features, test them against real use cases and recommend what's worth pursuing.
Build prototypes and proofs of concept quickly to show value and gather feedback before scaling.
Build, configure and deliver solutions hands-on, from low-code apps and automated workflows to Copilot agents and data queries.
Query and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.

Connect the dots

Understand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.
Work with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.
Apply sound practices around data confidentiality, access and security in everything you build.

Deliver and drive adoption

Plan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.
Help users adopt new solutions through demos, training, documentation and hands-on support.
Monitor solutions after go-live, collect feedback and keep improving them.
Share what you learn and bring new ideas and recommendations to the team.

What you bring

A degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.
Experience in functional analysis, business analysis, system implementation or process improvement.
Curiosity and initiative, with concrete examples of learning a new technology, building something to solve a problem, or proposing and delivering an improvement.
Ability to learn new systems quickly and move comfortably between business processes, data and technology.
A structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.
Ownership. You manage your priorities and follow through from idea to adoption.
Clear communication. You can explain technical solutions simply and support users through change.
Sound judgment when handling sensitive data and system access.
Fluency in French and English.

Assets

Microsoft and low-code

Power Platform (Power Apps, Power Automate)
Microsoft Copilot / Copilot Studio
Microsoft 365 and SharePoint

Data

SQL (querying, joins, data validation)
Python, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automation
Microsoft Fabric, Dataverse or Snowflake
Power BI or other reporting tools

Integration and business systems

EDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI project
APIs and system integrations (REST, JSON, file-based exchanges)
ERP or HRIS (e.g. Business Central, Workday)

Ways of working

Agile delivery, Jira / Confluence
Process mapping (e.g. BPMN)
Microsoft certifications (Power Platform, Fabric, Microsoft 365)

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Apply About employer

More about this job

Responsibilities

The IT Functional Analyst will collaborate with cross-functional teams to define business requirements, map processes, and implement technical solutions. They are responsible for building prototypes, managing system integrations, and supporting users through training and documentation.

Requirements

Candidates must hold a degree in Computer Science, Information Systems, Business Administration, or Engineering, along with practical experience in functional or business analysis. Strong analytical skills, technical proficiency in data and automation tools, and the ability to communicate effectively in both English and French are required.

Skills

Functional analysis
Business analysis
Process mapping
SQL
Power Platform
Power Apps
Power Automate
Microsoft Copilot
Data analysis
System implementation
Agile delivery
Jira
Confluence
API integration
ERP
HRIS

Benefits

On-site gym
Personal trainer
Employer-provided lunch
Comprehensive group insurance
Group RRSP plan
Care & Well-being activities
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Functional Analyst
Logistics
Business Analysis
Process Improvement
SQL
Power Platform
Power Apps
Power Automate
Microsoft Copilot
Data Analysis
ERP
HRIS
Agile
Jira
Confluence
BPMN
API
EDI
Microsoft Fabric
Snowflake
Python
System Integration
User Acceptance Testing
Automation
Data Modeling
Requirements Gathering
Change Management
Microsoft 365
SharePoint
Business Central

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