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Intelcom

Lead Hand

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

Health & Safety

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.

Enforce safe working methods and behaviors within the team.

Conduct safety audits and warehouse checks.

Make sure everyone meets safety standards.

Respond to emergencies as required.

Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.

Leadership & Team Support

Motivate and lead sorters; be their point of reference.

Mentor and support Package Handlers during the sort process.

Coach and mentor warehouse associates, including training new hires.

Respond quickly to requests for changes and unforeseen events.

Forward special cases to supervisors or managers.

Perform related tasks assigned by supervisors.

Operations & Workflow Management

Support the supervision of sorting, scanning, and processing packages (including defective items and returns).

Setup sorting layout.

Assist with sorting packages and envelopes as needed.

Assign labour and manage workforce deployment as required.

Perform data entry as needed.

Shipping & Receiving

Unload trailers and verify freight against manifests.

Unloading and loading of pallets.

Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.

Warehouse Organization

Ensure warehouse cleanliness and organization.

Other duties as assigned

Schedule: Weds-Sun 3PM-11pm 5x8

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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More about this job

Responsibilities

The Lead Hand is responsible for overseeing warehouse operations, including sorting, scanning, and processing packages while ensuring team efficiency. They must also enforce health and safety protocols and provide leadership and mentorship to warehouse associates.

Requirements

The candidate should have experience in warehouse operations and team leadership to effectively manage workflows and safety standards. Strong organizational skills and the ability to train new hires are essential for this role.

Skills

Leadership
Warehouse management
Health and safety compliance
Team motivation
Logistics
Inventory management
Data entry
Training
Shipping and receiving
Workflow management
Problem solving
Communication

Benefits

Group insurance
Group RRSP program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse
Sorting
Health and Safety
Leadership
Shipping
Receiving
Inventory
Data Entry
Team Management
Safety Audits
Last-mile logistics
Warehouse operations
Pallet handling
Bill of Lading

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