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Intelcom

Operations Supervisor

Levis, QC, Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Sécurité et conformité

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Read the full bilingual original

Intelcom | Dragonfly

Your Role: At the Heart of the Chain

Fonctions principales :

Sécurité et conformité

S’assurer de respecter les protocoles de santé et sécurité et maintenir un environnement de travail exempt de risques

Imposer des méthodes de travail et des comportements sécuritaires au sein de l'équipe.

Effectuer des audits de sécurité et des vérifications d'entrepôt.

Superviser la circulation dans les entrepôts et assurer la sécurité des mouvements des véhicules.

Effectuer des audits de fourgonnettes et superviser la gestion du trafic des entrepôts.

S’assurer de la propreté et de l'organisation de l'entrepôt.

Intervenir en cas d'urgence au besoin.

Opérations et logistique

Superviser l'expédition, la réception et la gestion des stocks.

Décharger les remorques et vérifier le fret par rapport aux manifestes.

Aider à trier, numériser et traiter les colis (y compris les articles défectueux et les retours).

Effectuer les IDC/Drivers check-in/out, le chargement et l'expédition des colis.

Effectuer des vérifications de qualité lors des ramassages de retour et le processus de retour au client.

Créer/confirmer les réservations de chauffeurs avec les BP concernés.

Générer le plan d'itinéraire du lendemain et envoyer des courriels d'optimisation à l'équipe d'optimisation.

Rapports et administration

Maintenir des journaux de livraison, d'incidents et d'inventaire précis, et soumettre des rapports quotidiens complets.

Compléter les rapports quotidiens et les soumettre aux clients, à l'équipe de la station et au gestionnaire (rapport quotidien de cas AMZ, transfert de quart, etc.).

Examiner les rapports de preuve de livraison (POD).

Remplir les feuilles de temps quotidiennes et les soumettre au gestionnaire de la station.

Effectuer la saisie de données au besoin.

Direction d'équipe et service à la clientèle

Attribuer des tâches quotidiennes au personnel ainsi que surveiller la productivité et la conformité aux SOP.

Préparer et surveiller les rapports de performance (livraisons ponctuelles, exceptions, etc.).

Offrir du coaching, du soutien, de la formation aux chauffeurs et au personnel d'entrepôt, y compris l'intégration des nouvelles recrues.

Traiter rapidement les plaintes de livraison, les dommages ou les colis perdus.

S’assurer des normes de service élevées et de la satisfaction de la clientèle.

Évaluer la performance des employés, la conduite en milieu de travail et la conformité selon les besoins, y compris la discipline lorsque cela est nécessaire.

Effectuer le nettoyage, l'entretien ménager et les inspections de sécurité.

Toutes autres tâches connexes.

L’utilisation du masculin dans cette offre d’emploi a pour unique but d’alléger le texte.

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Apply About employer

More about this job

Responsibilities

The Operations Supervisor is responsible for overseeing daily warehouse logistics, including shipping, receiving, and inventory management. They also lead the team by ensuring safety compliance, coaching staff, and maintaining high service standards.

Requirements

The ideal candidate should have experience in warehouse operations, logistics, and team supervision. Strong organizational skills and the ability to manage safety protocols and performance reporting are essential.

Skills

Logistics management
Warehouse operations
Team leadership
Safety compliance
Inventory management
Data entry
Performance reporting
Staff coaching
Customer service
Route planning
Quality control
Conflict resolution
Incident reporting
Time management
SOP compliance

Benefits

Group insurance
Group RRSP program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse
Operations
Safety
Inventory
Shipping
Receiving
Route optimization
Performance management
Compliance
SOP
Data entry
Team leadership
Customer satisfaction
Last-mile logistics
Quality assurance
Incident management
Staff training
Fleet management

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