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Intelcom

Operations Supervisor

Belleville, ON, Canada

$48,125.00 - $60,156.50 · Full-time

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Job details

Pay: $48,125.00 - $60,156.50
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Salary Range

$48,125.00 - $60,156.50

Core Duties:

Safety and Compliance

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment

Enforce safe working methods and behaviors within the team.

Conduct safety audits and warehouse checks.

Supervise warehouse traffic, van audits and ensure safe vehicle movements.

Ensure warehouse cleanliness and organization.

Respond to emergencies as required.

Cleaning, general housekeeping

Operations and Logistics

Oversee shipping, receiving, dispatching, and inventory management.

and package dispatching process.

Conduct quality checkups on return pickups and return to the client process.

Create/confirm driver bookings with relevant BPs.

Generate the next day’s route plan and send optimization emails to the Optimization team.

Conduct IDCs/Drivers check in/ out, loading

Unload trailers and verify freight against manifests.

Assist with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.

Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).

Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison

Complete daily timesheets and submit to the Station Manager.

Perform data entry as needed.

Team leadership and Customer service

Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs

Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).

Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.

Address delivery complaints, damages, or lost packages promptly.

Ensure high service standards and customer satisfaction.

Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.

Other duties as assigned

Work Environment: Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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More about this job

Responsibilities

Oversee warehouse safety, shipping and receiving, dispatch, inventory, package processing, driver coordination, and route planning. Lead and train staff, monitor performance and compliance, maintain operational records, and address customer delivery issues.

Requirements

The posting does not specify formal education, certifications, or a minimum number of years of experience. The role calls for operational leadership, safety and compliance oversight, logistics coordination, reporting, staff coaching, and customer service in a fast-paced, shift-based warehouse.

Skills

Warehouse Operations
Last-Mile Logistics
Health and Safety Compliance
Safety Audits
Shipping and Receiving
Dispatching
Inventory Management
Route Planning
Package Sorting and Scanning
Freight Verification
Reporting and Data Entry
Proof of Delivery Auditing
Team Leadership
Staff Training and Coaching
Performance Monitoring
Customer Service

Benefits

Group Insurance
Group RRSP Program
Employee Assistance Program
Short- and Medium-Term Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Last-Mile Logistics
Warehouse Operations
Health and Safety
Safety Audits
Hazard Prevention
Warehouse Traffic
Vehicle Safety
Shipping
Receiving
Dispatching
Inventory Management
Return Pickups
Driver Bookings
Route Planning
Route Optimization
Driver Check-In and Check-Out
Trailer Unloading
Freight Manifests
Package Sorting
Package Scanning
Defective Items
Delivery Logs
Incident Reporting
Daily Reports
Proof of Delivery
Timesheets
Standard Operating Procedures
Performance Reports
Employee Onboarding
Customer Complaints

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