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Retail Experience Lead
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Intelcom

Operations Supervisor

Candiac, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

Safety and Compliance

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment

Enforce safe working methods and behaviors within the team.

Conduct safety audits and warehouse checks.

Supervise warehouse traffic, van audits and ensure safe vehicle movements.

Ensure warehouse cleanliness and organization.

Respond to emergencies as required.

Cleaning, general housekeeping

Operations and Logistics

Oversee shipping, receiving, dispatching, and inventory management.

and package dispatching process.

Conduct quality checkups on return pickups and return to the client process.

Create/confirm driver bookings with relevant BPs.

Generate the next day’s route plan and send optimization emails to the Optimization team.

Conduct IDCs/Drivers check in/ out, loading

Unload trailers and verify freight against manifests.

Assist with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.

Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).

Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison

Complete daily timesheets and submit to the Station Manager.

Perform data entry as needed.

Team leadership and Customer service

Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs

Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).

Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.

Address delivery complaints, damages, or lost packages promptly.

Ensure high service standards and customer satisfaction.

Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.

Other duties as assigned

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Apply About employer

More about this job

Responsibilities

The Operations Supervisor oversees daily warehouse logistics, including shipping, receiving, and inventory management while ensuring strict adherence to safety and compliance protocols. They are also responsible for leading the team, monitoring performance metrics, and maintaining high standards of customer service.

Requirements

The ideal candidate should have experience in warehouse operations, logistics, and team supervision. Strong organizational, reporting, and communication skills are required to manage daily tasks and ensure operational efficiency.

Skills

Logistics management
Warehouse operations
Safety compliance
Team leadership
Inventory management
Performance reporting
Staff training
Data entry
Customer service
Quality control
Dispatching
Problem solving
Communication
Time management

Benefits

Group insurance
Group RRSP program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse
Operations
Safety
Compliance
Inventory management
Shipping
Receiving
Dispatching
Performance reports
Team leadership
Customer service
Data entry
SOPs
Quality checkups
Last-mile logistics
Route planning
Onboarding
Warehouse cleanliness
Incident logs

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