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Added 6 mins ago
Bilingual Sr. Specialist, MU Servicing and Default Management
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Housing Programs Servicing team, in the Bilingual Senior Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing…
Added 51 mins ago
Senior Bilingual Talent Acquisition Specialist (People and Culture) (Telework/Hybrid)
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Full-time
As a Senior Bilingual Talent Acquisition Specialist reporting to the Manager of Talent Acquisition in Montreal, you will play a key role in supporting the organization’s various business…
Added 1 hour ago
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Added 3 hours ago
Managed Account Program (MAP) Support Specialist
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$60,000 to $70,000 CAD / year
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Intelcom

Specialist – Operational Projects

Montreal, QC, Canada
Service Centre (Montreal), Canada

Job type: Full-time
Experience: 8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).
Posting language: English
Posted: Sep 18, 2026

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Applications open in a new tab.

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Responsibilities

Operational design, requirements and integration with standards

Contribute to the definition of operational requirements by providing the necessary field expertise to ensure that the proposed solutions are realistic, applicable and aligned with operations.
Review the processes proposed by the Product team in order to validate their integration with existing operational standards.
Identify operational gaps, dependencies, and impacts related to the development of new processes, including on quality, productivity, capacity, equipment, roles and responsibilities, and scalability of operations.
Formulate operational recommendations to adjust solutions, reduce implementation risks and ensure an efficient transition to operations.

Readiness of stations and deployment of national initiatives

Plan and coordinate station preparation prior to pilots, ramp-ups and national deployments, including requirements for resources, facilities, tools, equipment, communications and operational support.
Ensure that the stations involved understand the change, new processes, success criteria, performance expectations, and escalation mechanisms prior to launch.
Coordinate the execution of pilots and deployments with key stakeholders, ensuring alignment between operations, PMO, BA, ENGINEERING, SOPs, and training.
Validate that supporting documents, SOPs, work instructions, and training content are aligned with the business process prior to deployment.

Monitoring, performance and post-pilot improvement

Monitor the execution of the initiatives deployed, identify obstacles in the field and coordinate mitigation actions with the teams concerned.
Monitor KPIs, readiness criteria, action plans and field feedback to assess the effectiveness of the deployment and the stability of the new process.
Document challenges, learnings, and opportunities for improvement to strengthen future deployments and reduce the risk of operational rework.
Support the transition to teams responsible for continuous execution once the process is stabilized.

Required skills

Influential leadership and ability to mobilize multidisciplinary teams.
Excellent understanding of operations, logistics, and change management principles.
Strong analytical, complex problem-solving and decision-making skills.
Clear, structured communication adapted to various audiences (field, management, executives).
Ability to manage multiple projects simultaneously in a dynamic and transforming environment.
Rigor, sense of organization and results-oriented.
Strong autonomy and ability to act as a consultant to internal teams.

Qualifications

Bachelor's degree in operations management, industrial engineering, administration or related field.
8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).
Demonstrated experience in managing large-scale cross-functional projects, including multi-site deployments.
Proficient in project management tools such as Jira.
Advanced data analysis skills (Excel, Power BI or equivalent).
PMP, Lean Six Sigma or Agile certifications considered strong assets.
Experience with SOP/WI documentation and operational KPIs.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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More about this job

Responsibilities

The Specialist will define operational requirements, integrate new processes with existing standards, and coordinate the deployment of national initiatives across sorting stations. They are also responsible for monitoring KPIs, identifying operational gaps, and providing recommendations to ensure efficient transitions and continuous improvement.

Requirements

Candidates must hold a bachelor's degree in operations management, industrial engineering, or administration, along with 8 to 12 years of experience in logistics or process improvement. Proficiency in project management tools like Jira and advanced data analysis skills are required, with certifications such as PMP or Lean Six Sigma considered assets.

Skills

Operational design
Logistics
Change management
Project management
Analytical skills
Complex problem-solving
Decision-making
Communication
Multidisciplinary team leadership
Jira
Data analysis
Excel
Power BI
SOP documentation
KPI monitoring
Process improvement

Benefits

On-site gym
Personal trainer
Employer-provided lunch
Comprehensive group insurance
Group RRSP plan
Care & Well-being activities
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Operations management
Industrial engineering
Project management
Change management
Process improvement
Supply chain
Jira
Excel
Power BI
SOP
KPI
PMP
Lean Six Sigma
Agile
Deployment
Operational design
Data analysis
Multidisciplinary teams
Manufacturing
Scalability
Risk management
Stakeholder management
Work instructions
Operational standards
Field expertise
Continuous execution
Transformation
Cross-functional projects
Last-mile logistics

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