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Added 26 mins ago
Technical Lead – IVR & Contact Center Applications
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Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 57 mins ago
Senior Cyber Security Specialist - Cyber Incident Management
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Added 57 mins ago
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Intelex Technologies ULC

Technical Delivery Manager

Canada

Job type: Full-time
Experience: 5+ years of Product Management, Technical Product Management, Technical Project Management, or related experience.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Intelex is seeking a Technical Delivery Manager to own the roadmap, backlog, prioritization, and delivery outcomes for Infrastructure initiatives while providing broader support to the infrastructure portfolio.

This role partners closely with Engineering Managers, Architects, CloudOps, SRE, DBA, DevOps, Security, and Platform Engineering teams to translate infrastructure priorities into actionable work and ensure delivery aligns with business and operational outcomes.

The successful candidate will balance new initiatives, technical debt, operational improvements, platform modernization, security, reliability, and support-driven work. This is an individual contributor role with no direct people management responsibilities.

Key Responsibilities Squad Product Management

Own and maintain the squad roadmap and prioritized backlog.
Define, refine, and prioritize user stories, technical requirements, and acceptance criteria.
Partner with the Engineering Manager and technical leads to establish sprint priorities.
Participate in backlog refinement, sprint planning, demos, and retrospectives.
Ensure work items are clear, measurable, and aligned to Infrastructure portfolio priorities.
Balance new feature work, technical debt, operational improvements, support needs, and modernization efforts.

Infrastructure Portfolio Support

Support execution of the broader Infrastructure portfolio roadmap.
Translate portfolio priorities into squad-level deliverables and measurable outcomes.
Coordinate dependencies across CloudOps, SRE, DBA, DevOps, Security, and Frontline teams.
Track milestones, risks, blockers, and delivery commitments for assigned initiatives.
Contribute to quarterly and annual planning activities by providing squad-level input and visibility.

Stakeholder Management

Collaborate with Infrastructure leadership to understand priorities, constraints, and expected outcomes.
Partner with technical teams to convert business needs into practical technical solutions.
Communicate progress, risks, tradeoffs, and delivery updates to stakeholders.
Facilitate prioritization discussions by balancing business objectives, impact, technical risk, operational stability, regulatory requirements, and engineering capacity.
Build alignment between delivery teams, operational teams, product stakeholders, and Infrastructure leadership.

Operational Excellence

Use operational data and metrics to support prioritization and decision-making.
Support initiatives focused on reliability, availability, performance, cloud cost management, security, compliance, automation, and platform modernization.
Help improve visibility into squad work, delivery progress, dependencies, and outcomes.
Identify opportunities to improve process efficiency, reduce operational friction, and strengthen delivery predictability.

Product Delivery

Ensure initiatives are delivered with clear scope, expected outcomes, and acceptance criteria.
Monitor delivery progress and help remove obstacles impacting execution.
Support release planning, change management, and stakeholder communication.
Validate that delivered work meets the intended business, technical, and operational objectives.
Facilitate strategic decision-making by presenting clear options, recommendations, and associated impacts.

Required Qualifications

5+ years of Product Management, Technical Product Management, Technical Project Management, or related experience.
Experience in SaaS or cloud-native environments.
Experience working with Infrastructure, Cloud Operations, Platform Engineering, SRE, DevOps, Security, or DBA teams.
Strong understanding of Agile and Scrum delivery practices.
Experience managing backlogs and prioritizing work in Jira or similar tools.
Ability to translate technical concepts into business value and actionable requirements.
Strong stakeholder management, communication, and facilitation skills.
Strong analytical and problem-solving capabilities.

Preferred Qualifications

Familiarity with SQL, Oracle, AWS and/or Azure.
Understanding of observability, monitoring, incident management, and infrastructure operations.
Experience with ServiceNow, Jira, Confluence, Aha!, or similar tools.
Knowledge of Cloud FinOps and infrastructure cost optimization.
Experience supporting security, compliance, automation, and modernization initiatives.
Program Management Certifications Preferred (PMP, PgMP, Scrum, SAFe, or similar).

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential - your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Intelex

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 109,700.00 - 183,200.00

Our use of recruitment matching AI technology

We use an AI-powered tool, provided by Eightfold AI, Inc. in our recruitment process to help us in providing you the ability to view the most relevant jobs that are matched to your skills and experience. This AI tool also assists our recruiters in assessing and evaluating your job application. This tool is a matching model based on factors such as the skills specified in the job description and specific selection criteria our recruitment teams have configured. We do not make decisions about Applicants solely based on the results of the matching model.

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

This position is also eligible for bonus as part of the total compensation package.

The salary range for this position (in local currency) is 109,700.00 - 183,200.00

Apply About employer

More about this job

Responsibilities

Own the infrastructure squad roadmap and backlog, prioritize work, and coordinate delivery across engineering, cloud operations, reliability, security, and platform teams. Track outcomes, dependencies, risks, and delivery progress while supporting operational excellence, modernization, reliability, and stakeholder alignment.

Requirements

Requires at least five years of product, technical product, technical project management, or related experience, including work in SaaS or cloud-native environments with infrastructure-focused teams. Candidates should understand Agile and Scrum, backlog tools such as Jira, and be able to translate technical concepts into business value while managing stakeholders and solving problems.

Skills

Product Management
Technical Delivery Management
Backlog Management
Roadmap Planning
Agile
Scrum
Stakeholder Management
Infrastructure Operations
Cloud Operations
Platform Engineering
Site Reliability Engineering
DevOps
Security
Prioritization
Risk Management
Jira

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure
SaaS
Cloud-Native
Cloud Operations
Platform Engineering
Site Reliability Engineering
DevOps
Security
Database Administration
Agile
Scrum
Jira
ServiceNow
Confluence
Aha!
SQL
Oracle
AWS
Azure
Cloud FinOps
Observability
Monitoring
Incident Management
Infrastructure Operations
Automation
Platform Modernization
Compliance
PMP
PgMP
SAFe

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