Intermediate IT Systems Administrator

About Us

Intelica Solutions Inc. is a managed IT services provider with more than 20 years of experience supporting businesses. We design, implement, support and manage complete IT environments for our clients: servers, networking, Microsoft 365, cloud services, cybersecurity, workstations and business applications.

We are vendor-agnostic and focus on finding the right solution for each client. Our team takes pride in strong technical work and excellent customer service, and we keep a fun, supportive culture where people can do their best work.

The Opportunity

We are hiring one Intermediate IT Systems Administrator to join our Edmonton team. This full-time, hands-on role combines technical support with IT consulting. You will solve day-to-day problems for our clients' staff, look after their servers, networks and cloud services, and help them build IT that supports where their business is going.

Most days include end-user support, such as Outlook, printers, password resets, workstations and applications, along with opportunities to work on servers, firewalls, networks, cloud services and larger infrastructure projects. Everyone on the team does both, and there is plenty of room to take on larger infrastructure projects as you grow.

We are looking for someone who enjoys working with people, sees problems through to resolution, and is comfortable tackling unfamiliar issues independently.

This is a fully on-site position. You will visit client sites regularly, often daily, and regular work-from-home arrangements are not offered. Some scheduled evening, weekend and on-call work is also required; arrangements and applicable compensation will be discussed during hiring.

What You Will Do

• Provide remote, telephone and on-site technical support to business clients.
• Troubleshoot Windows PCs, Microsoft 365, Outlook, printers, applications, user accounts and related problems.
• Support Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization and backups.
• Configure and troubleshoot switches, wireless networks, firewalls, VPNs and other network equipment.
• Administer Microsoft 365, Exchange Online, Entra ID and SharePoint environments.
• Own assigned service requests, keep clients informed and maintain accurate ticket notes and documentation.
• Assist with deployments, migrations, maintenance, upgrades and technical projects.
• Use good judgment, available resources and teammates when troubleshooting or escalating issues.
  
  

What We Are Looking For

• Approximately 3–7 years of practical IT support, systems administration or networking experience; equivalent experience will be considered.
• Good working knowledge of Windows, Microsoft 365, Active Directory and networking fundamentals.
• Strong problem-solving skills and the ability to work across multiple client environments.
• Excellent spoken and written English communication skills for frequent telephone support, in-person client work and documentation.
• A neat, clean and professional appearance and conduct appropriate for business client environments.
• A willingness to tackle routine support work as well as more complicated infrastructure issues.
• MSP experience is strongly preferred. Fortinet, ConnectWise, VMware, Hyper-V and endpoint or backup products are assets.
• Relevant education and certifications are welcome, but hands-on ability matters more.
  
  

Additional Requirements

• Currently located in Edmonton or area and able to interview in person.
• Legally eligible to work in Canada.
• Valid Class 5 driver’s licence and reliable vehicle for regular client visits.
• Ability to safely move IT equipment weighing up to 30 lbs (14 kg), using assistance or equipment where appropriate.
• Available for required on-site work, client visits and scheduled after-hours or on-call duties.
  
  

What We Offer

• Health and dental coverage: Group benefits for eligible full-time employees after the probationary period, subject to plan terms.
• Training and certifications: Company-paid approved training and industry certifications.
• Performance recognition: Opportunities for merit increases, discretionary bonuses and career progression based on performance.
• Phone allowance: A contribution toward your mobile phone bill for work use.
• Mileage reimbursement: Reimbursement for eligible business travel in a personal vehicle according to company policy.
• Free parking: On-site employee parking at our Edmonton office.
• Food and drinks: An office kitchen stocked with complimentary food, snacks and beverages.
• Technical variety: Exposure to many client environments and opportunities to develop skills with enterprise systems.
• Vacation: Vacation entitlement in accordance with Alberta employment standards, with any additional arrangements discussed during hiring.
  
  

Interested?

If you enjoy helping clients, solving problems, working with different technologies and taking responsibility for your work, we would like to hear from you.