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Intelligrated

Lead Advanced Field Service Technician

Vaughan, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Description

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

Job Description

The Advanced Customer Service Technician will operate within our customers’ facilities performing the maintenance function per the Intelligrated contract. The Advanced Customer Service Technician is critical to the smooth operation of our customer’s distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer’s various material handling systems. The Advanced Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Advanced Customer Service Technician will represent Intelligrated on site and will also need to follow our customers’ guidelines for general work practices outlined on site

Responsibilities

Completes work orders, records, logs and other written or computer-based documents according to established procedures
Diagnose problems using technical drawings (e.g., blueprints, schematics) and diagnostic tools (e.g., multi-meter, laptop)
Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment and ensure a safe work environment by eliminating potential equipment safety hazards.
Assists other Technicians in the troubleshooting, repair and maintenance of distribution center material handling equipment
Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
Performs preventive maintenance and repairs on equipment according to safety and quality procedures
Can assist in the development of specific technical and training documentation
Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
Provides information to the Customer Service Department and other members of management to enhance Customer Service success
Follows up with customers and other departments to ensure issues have been resolved
Participates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate
Maintains inventory of company supplied tools and PPE
Completes appropriate paperwork in a timely manner
Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
Able to diagnose and repair equipment with little assistance
Has strong understanding of machine controls
Serves as a Technical Trainer to the Customer Service Technician
Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
Perform other duties as requested, directed, or assigned from time to time

Ability to work at heights using fall protection PPE
Occasionally address any incidental electrical issues.
Flexibility in covering multiple shifts and holiday hours as required.

Willing to work overtime as required.
Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
Acts as CSS Site Supervisor on days required

Given that we provide 24/7 service to our client, it is a term of your employment that you be available to work different shifts, including days, afternoons, nights, and weekends. Initially, you will be assigned to day shift for training purposes, but shift assignments may change from time to time without advance notice depending on staffing and operational requirements

Qualifications

You Must Have

High school diploma or equivalent required
4+ years of mechanical troubleshooting and repair experience
4+ years of electrical troubleshooting and repair experience
4+ years of experience using MS Office (Word, Excel, PowerPoint and Outlook)

We Value

Associates or Bachelor’s Degree
Electrical Engineering license
PLC controls experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

The technician is responsible for performing troubleshooting, repair, and preventive maintenance on material handling systems within customer distribution centers. They also act as a technical trainer and coordinate with other departments to ensure safe and efficient equipment operation.

Requirements

Candidates must have at least 4 years of experience in both mechanical and electrical troubleshooting and repair. A high school diploma or equivalent is required, while an associate or bachelor's degree is considered an asset.

Skills

Mechanical troubleshooting
Electrical troubleshooting
Preventive maintenance
PLC controls
Technical training
Blueprint reading
Schematic analysis
Multi-meter usage
CMMS
Material handling equipment
Safety procedures
Work order management
Inventory management
Fall protection
Diagnostic tools

Visa sponsorship

Not detected in the job text

Keywords

Warehouse automation
Material handling
Conveyor systems
Robotics
AS/RS
Controls
Troubleshooting
Preventive maintenance
CMMS
Dashboard
PLC
Electrical engineering
PPE
Technical training
Field service
Distribution center
Mechanical repair
Electrical repair
MS Office
Safety compliance

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