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Added 8 mins ago
PS
Information Technology Security Manager
Personnel Search Ltd.
Saint John, NB
- Full-time
The Manager, IT Security is responsible for protecting the organization’s digital assets and information systems. Leading a team of security professionals is essential in protecting the…
Added 8 mins ago
SS
Project Coordinator (Field based)
Surespan Structures
North Vancouver, BC
- Full-time
Applicants must hold a valid Class 5 Driver’s License and be legally permitted to work in Canada · The Project Coordinator will work at various project sites across Canada, often on a fly-in-fly-out basis
Added 8 mins ago
Analyst Cyber Security
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Dartmouth, NS
…within Sobey's Cyber Security department. Reporting to the Manager, Cyber Culture and Awareness, you will play a key role in creating engaging communications, awareness campaigns, and…
Added 23 mins ago
A
Senior Front-End Web Developer
Accenture
Toronto, ON
- Full-time
Build and maintain highly accessible, high-performing components on Adobe Experience Manager (AEM), partnering with design teams to translate specs into production front-end code
Added 38 mins ago
HC
Director of Facilities & Capital Infrastructure
Hastings County
Belleville, ON
- Full-time
…Administrative Officer. As a member of the County's senior management team, the Director of Facilities and Capital Infrastructure provides leadership for the planning, operation,…
Added 38 mins ago
PH
Lead Clerk, Accounts Receivable RCH
Provincial Health Services Authority
New Westminster, BC
- Full-time
Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information;
Added 38 mins ago
PH
Forensic Community & Liaison Nurse, FPSC Clinics
Provincial Health Services Authority
Prince George, BC
- Full-time
Provides nursing services, information and support, and short-term, time-limited follow-up as required by methods such as addressing immediate social or mental health needs, providing…
Added 38 mins ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
Attends departmental and other team meetings as required to gather information, type and distribute agenda items and provide secretarial support. Prepares minutes/reports and take follow up…
Added 38 mins ago
PH
Clinical Informatics Specialist, Radiation Therapist P2BI
Provincial Health Services Authority
Vancouver, BC
- Full-time
…transforms health care by designing, implementing, and evaluating information and communication systems to improve patient care, enhance access to care, advance individual and population…
Added 38 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 38 mins ago
MC
Assistant Manager
Moores Clothing
Nanaimo, BC
- Full-time
Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
Added 38 mins ago
WB
Assistant Manager: Ski & Ride School - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
1-3 years ski/snowboard instructor experience and 1 year of supervisory experience required
Added 38 mins ago
WB
Assistant Manager SQUAMISH Outlet Store
Whistler Blackcomb
Whistler, BC
- Full-time
…providing exceptional guest service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to lead their…
Added 38 mins ago
PH
Clinical Informatics Analyst, Nurse
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 38 mins ago
PH
Psychologist
Provincial Health Services Authority
Vancouver, BC
- Temporary
…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 38 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Toronto, ON
- Full-time
…operational, throughout onboarding, and engages the senior management of every organisation that interacts with the firm's Fund Services…
Added 38 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…procedures and policies; prepares and maintains statistical information, correspondence, reports, and other documentation. Documents client/family perspectives and nursing…
Added 38 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…procedures and policies; prepares and maintains statistical information, correspondence, reports, and other documentation. Documents client/family perspectives and nursing…
Added 38 mins ago
TF
Community Health Representative
Tsartlip First Nation
Brentwood Bay, BC
- Full-time
Assists with the promotion and coordination of health services, workshops, programs, and information sessions;
Added 38 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…procedures and policies; prepares and maintains statistical information, correspondence, reports, and other documentation. Documents client/family perspectives and nursing…
Added 38 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…procedures and policies; prepares and maintains statistical information, correspondence, reports, and other documentation. Documents client/family perspectives and nursing…
Added 38 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 38 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…procedures and policies; prepares and maintains statistical information, correspondence, reports, and other documentation. Documents client/family perspectives and nursing…
Added 38 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 38 mins ago
PH
Clerk V Accounts Payable
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
- Full-time
…that all control groups/batches for all users are closed, bank information recorded is correct and there are no unbalanced vouchers in the system prior to cheque run. Initiates the…

Intellijoint Surgical

Customer Service Manager

Kitchener, ON, Canada

Full-time

Apply on intellijointsurgical.applytojob.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 3, 2027
Experience: 5–10 years’ progressive customer service, sales support, or commercial operations experience
Posting language: English
Posted: Nov 5, 2026

Original job description

	Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position:	Full-time - In-office presence required 4 days per week
Location:	Kitchener, ON
Benefits:	RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range:	$87k - $100k CAD *Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 90,000 surgeries, helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the market.

The Position

The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.

This role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.

As a snapshot, we are looking for someone who:

Thrives in fast-moving, execution-heavy environments

Takes ownership of outcomes and follows requests and issues through to resolution

Brings structure, clarity, and prioritization to complex, cross-functional work

Excels acting as the single point of contact between sales, customers, and internal teams

Cares deeply about responsiveness, accuracy, and service quality

Leads with empathy and goes the extra mile to be customer-centric

Key Responsibilities

Customer Service Leadership

Lead the Customer Service team, setting daily and weekly priorities and ensuring consistent, high-quality execution

Work closely with Sales leadership to align on priorities and service standards

Partner with HQ departments to ensure customer service activities are well-coordinated and effective

Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams.

Sales Team Support

Oversee and support the daily execution of quotes, contracts, order, and return-related activities

Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps

Support onboarding and ongoing management of independent sales representatives

Ensure sales requests are handled accurately, consistently, and within standard timelines

Provide clear, timely communication to the sales team regarding status, next steps, and resolution

Intake, Triage, and Cross-Functional Execution

Own the intake of issues, requests, and feedback from the field and customers

Triage items appropriately across internal teams based on urgency, impact, and ownership

Coordinate cross-functional action to ensure complaints, feedback, and returns are resolved quickly and effectively

Serve as the central point of communication between HQ teams and the sales organization

Ensure visibility, accountability, and follow-through on all open items and escalations

Identify recurring issues or risks and escalate patterns to leadership as needed

Process Execution and Improvement

Ensure customer service processes are followed consistently and operate effectively day-to-day

Track and report on core customer service KPIs, workload, and service performance trends

Provide input to the team’s initiatives to improve Customer Service’s processes and execution

Systems and Data

Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM

Ensure systems are used accurately and consistently to support customer service, operations, and sales execution

Partner with IT on system configuration, integrations, and enhancements

Resolve technical issues and system problems that sales, finance, and operations may encounter

Skills and Experience to Enable Success:

Bachelor’s degree in business or related field

5–10 years’ progressive customer service, sales support, or commercial operations experience

Hands-on people leadership experience

Proficiency in CRM (Salesforce; HubSpot) and ERP (NetSuite) tools

Trained or certified in Lean, Six Sigma, or related continuous improvement methodologies

Strong cross-functional collaboration experience in a growing business

Comfort operating in ambiguity and prioritizing competing demands

Excellent communication skills - clear, empathetic, and adaptable

Highly organized and detail-oriented with strong follow-through

Calm, solutions-oriented approach to issue management and escalation

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support towards career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization-wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

Apply on intellijointsurgical.applytojob.com About employer

More about this job

Responsibilities

The Customer Service Manager leads the customer service team to ensure timely and high-quality support for sales and customers. They act as the primary point of contact between the field and headquarters, managing cross-functional execution and process improvements.

Requirements

Candidates must have a bachelor's degree in business or a related field and 5–10 years of experience in customer service or commercial operations. Proficiency in CRM and ERP systems, along with hands-on leadership experience, is required.

Skills

Customer service leadership
Sales support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Cross-functional collaboration
Process improvement
Data analysis
Communication
Prioritization
Problem solving
Team management

Benefits

RRSP with employer match
Health benefits
Wellness benefit
Learning & development opportunities
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Intellijoint Surgical
Orthopaedic
Sales Support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Continuous Improvement
Order Management
Contract Management
KPIs
Cross-functional
Leadership
Operations
Finance
Quality Assurance
Medical Devices
Surgical Technology
Client Relations
Process Optimization
Data Reporting
Onboarding
Field Support
Business Systems
Technical Support
Strategic Planning

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Jobs in Canada