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Added 13 mins ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Act as a delivery coordinator or project manager when required by managing timelines, dependencies, risks, issues, stakeholder commitments, and status reporting to keep initiatives moving.
Added 27 mins ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
In leading this work, you will make recommendations to the Manager regarding the implementation of EYCC funds that align with both local and provincial direction, policies and reporting…
Added 42 mins ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 1 hour ago
UO
Manager of Partnerships
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Partnerships provides leadership and critical capacity for developing, coordinating, operationalizing, and…
Added 1 hour ago
K
Head of Retention, DTC Subscription
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core…
Added 1 hour ago
K
Head of Retention & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core…
Added 1 hour ago
K
Director of Retention & Lifecycle
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core…
Added 1 hour ago
K
Head of Lifecycle & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core…
Added 1 hour ago
K
Head of Retention & CX, DTC Ecommerce
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core…
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 1 hour ago
GO
Procurement Compliance Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Experience using software applications for data collection, analysis, reporting, and visualization (e.g., Excel, Power BI, or similar tools); and,
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Ensure data consistency and integrity across systems and reporting
Added 1 hour ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process…
Added 1 hour ago
FC
Associate, Compensation (12 to 15-month contract)
Fiera Capital
Montreal, QC
- Full-time
…programs. Working under the Advisor's guidance, the role focuses on data gathering, analysis, and calculations related to compensation…
Added 1 hour ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
Reporting to the Manager, Coding and Data Quality, the Health Information Analyst's primary role will be to improve and maintain the integrity of the coding database through the development…
Added 1 hour ago
SC
Senior Electrification Manager – Construction
SYSTRA Canada
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 1 hour ago
V
Consultant
Virtusa
Toronto, ON
- Full-time
Identify training requirements and communicate them to the Project Manager.
Added 1 hour ago
SJ
Growth Manager
So Jobs
Mississauga, ON
- $93,500 to $125,000 CAD / year
- Full-time
Monitor data quality, system integrity, and reporting accuracy across commercial platforms.
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Utilize data analytics and reporting tools to support operational decision-making and performance improvement.
Added 2 hours ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Program Manager, System Solutions and Data Management, this position is responsible for researching, planning, developing, and implementing data warehousing, business…
Added 2 hours ago
YR
Program and Process Analyst, Talent Acquisition
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Manager, Talent Acquisition, this position provides reporting, analytical and systems support to Talent Acquisition. The position develops reports, dashboards, and analyses…
Added 4 hours ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
…full time Systems Analyst positions for a two (2) year term. Reporting to the Manager, Enterprise Platforms, you will be involved in complex analytical and programming work in response to a…
Added 4 hours ago
VG
Mechanical Prototyping Specialist
Veralto Global
London, ON
- $70,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Technology Development, the Mechanical Prototyping Specialist supports cross-functional technology-development projects focused on evaluating and integrating UVC…
Added 4 hours ago
PC
Corporate Tax, Senior Manager
Pwc Canada
Calgary, AB
- Full-time
…has on their business. You’ll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and…

Intellijoint Surgical

Customer Service Manager

Kitchener, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 3, 2027
Experience: 5–10 years’ progressive customer service, sales support, or commercial operations experience
Posting language: English
Posted: Nov 5, 2026

Original job description

	Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position:	Full-time - In-office presence required 4 days per week
Location:	Kitchener, ON
Benefits:	RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range:	$87k - $100k CAD *Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 90,000 surgeries, helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the market.

The Position

The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.

This role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.

As a snapshot, we are looking for someone who:

Thrives in fast-moving, execution-heavy environments

Takes ownership of outcomes and follows requests and issues through to resolution

Brings structure, clarity, and prioritization to complex, cross-functional work

Excels acting as the single point of contact between sales, customers, and internal teams

Cares deeply about responsiveness, accuracy, and service quality

Leads with empathy and goes the extra mile to be customer-centric

Key Responsibilities

Customer Service Leadership

Lead the Customer Service team, setting daily and weekly priorities and ensuring consistent, high-quality execution

Work closely with Sales leadership to align on priorities and service standards

Partner with HQ departments to ensure customer service activities are well-coordinated and effective

Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams.

Sales Team Support

Oversee and support the daily execution of quotes, contracts, order, and return-related activities

Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps

Support onboarding and ongoing management of independent sales representatives

Ensure sales requests are handled accurately, consistently, and within standard timelines

Provide clear, timely communication to the sales team regarding status, next steps, and resolution

Intake, Triage, and Cross-Functional Execution

Own the intake of issues, requests, and feedback from the field and customers

Triage items appropriately across internal teams based on urgency, impact, and ownership

Coordinate cross-functional action to ensure complaints, feedback, and returns are resolved quickly and effectively

Serve as the central point of communication between HQ teams and the sales organization

Ensure visibility, accountability, and follow-through on all open items and escalations

Identify recurring issues or risks and escalate patterns to leadership as needed

Process Execution and Improvement

Ensure customer service processes are followed consistently and operate effectively day-to-day

Track and report on core customer service KPIs, workload, and service performance trends

Provide input to the team’s initiatives to improve Customer Service’s processes and execution

Systems and Data

Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM

Ensure systems are used accurately and consistently to support customer service, operations, and sales execution

Partner with IT on system configuration, integrations, and enhancements

Resolve technical issues and system problems that sales, finance, and operations may encounter

Skills and Experience to Enable Success:

Bachelor’s degree in business or related field

5–10 years’ progressive customer service, sales support, or commercial operations experience

Hands-on people leadership experience

Proficiency in CRM (Salesforce; HubSpot) and ERP (NetSuite) tools

Trained or certified in Lean, Six Sigma, or related continuous improvement methodologies

Strong cross-functional collaboration experience in a growing business

Comfort operating in ambiguity and prioritizing competing demands

Excellent communication skills - clear, empathetic, and adaptable

Highly organized and detail-oriented with strong follow-through

Calm, solutions-oriented approach to issue management and escalation

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support towards career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization-wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

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More about this job

Responsibilities

The Customer Service Manager leads the customer service team to ensure timely and high-quality support for sales and customers. They act as the primary point of contact between the field and headquarters, managing cross-functional execution and process improvements.

Requirements

Candidates must have a bachelor's degree in business or a related field and 5–10 years of experience in customer service or commercial operations. Proficiency in CRM and ERP systems, along with hands-on leadership experience, is required.

Skills

Customer service leadership
Sales support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Cross-functional collaboration
Process improvement
Data analysis
Communication
Prioritization
Problem solving
Team management

Benefits

RRSP with employer match
Health benefits
Wellness benefit
Learning & development opportunities
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Intellijoint Surgical
Orthopaedic
Sales Support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Continuous Improvement
Order Management
Contract Management
KPIs
Cross-functional
Leadership
Operations
Finance
Quality Assurance
Medical Devices
Surgical Technology
Client Relations
Process Optimization
Data Reporting
Onboarding
Field Support
Business Systems
Technical Support
Strategic Planning

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