Find work in Canada.

624,401 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 28 mins ago
B
Senior Engineer, Building Electrical
BPA
Toronto, ON
- Full-time
Lead with technical excellence by directing the design and review of electrical systems across diverse building projects.
Added 28 mins ago
H
Psychologist PhD Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…provided within a multidisciplinary team. This position will lead Kinetik's PhD. Psychology complement in the provision of Advanced Psychological Services for the Saskatchewan Worker's…
Added 28 mins ago
TS
Direct Support Worker – Warming Centre (Casual)
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Part-time
Work with Team Lead to provide client information that helps develop case plans, communicate effectively with clients so that they are aware of the supports, resources and rules that are…
Added 43 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 43 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 43 mins ago
J
Founder, Data Centre Buildout
Jobgether
Canada
- Full-time
…MVP to securing early customers and raising capital, you will lead the company from concept to launch and beyond. You will work alongside technical, product, design, and go-to-market…
Added 43 mins ago
Transit Revenue Contract Coordinator
City of Edmonton
AB
Lead contract negotiations, change management mechanisms, and amendments in close collaboration with legal advisors
Added 58 mins ago
DO
Director
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Lead with empathy and integrity: Act with kindness, respect and care for colleagues, stakeholders and communities. Be authentic and transparent, making grounded decisions that balance…
Added 58 mins ago
M
Front of House - Bartender
Moxies
Sherwood Park, AB
- Full-time
Strong ability to lead conversation in any setting
Added 58 mins ago
M
FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
…part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and…
Added 58 mins ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Lead operational meetings with stakeholders to share updates on encampment activity and other community safety efforts.
Added 58 mins ago
MC
Project Manager - Infrastructure
MatchBox Consulting Group
Burnaby, BC
- Contract
Lead multidisciplinary project teams and coordinate internal and external resources to deliver project objectives safely, on time, and within budget.
Added 1 hour ago
LC
District Manager - Western Ontario, Canada
Loblaw Companies Limited
Brampton, ON
- Full-time
Implement initiatives designed to increase employee engagement, drive blue culture, improve labour productivity and improve recruitment and retention experience.
Added 1 hour ago
M
Director, Operational Resilience
Medavie
Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
…looking for an experienced Director, Operational Resilience to lead and strengthen our enterprise approach to Operational Risk Management (ORM), Business Continuity Management (BCM) and…
Added 1 hour ago
D
Senior Advisor, Legal and regulatory compliance
Desjardins
Levis, QC
- Full-time
…employee behaviours comply with the organization’s standards. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive…
Added 1 hour ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
…deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development…
Added 1 hour ago
M
Director, US Reinsurance Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…strategy into workable plans/projects for Reinsurance Operations. Lead, motivate and develop teams within Reinsurance Operations. Act as business owner/lead product owner for US reinsurance…
Added 1 hour ago
A
Project Leader, R&D QA Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
Coordinate and lead complaint investigations for IMPs
Added 1 hour ago
A
Supervisor, Production
Apotex
Richmond Hill, ON
- $83,958 to $139,930 CAD / year
…performance and employee individual performance and contribution and lead initiatives (e.g. reliability) to facilitate improved…
Added 1 hour ago
B&
Retail Brand Experience Supervisor-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $23.25 CAD / hour
- Full-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 1 hour ago
B&
Retail Assistant Manager (Assistant Brand Experience Leader)-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $22.75 to $28.55 CAD / hour
- Full-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 1 hour ago
B&
Retail Brand Experience Supervisor-SHERWAY GARDENS
Bath & Body Works
Toronto, ON · Etobicoke, ON
- $22.95 CAD / hour
- Full-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…research project across three clinical research sites, including recruitment, data collection, budget, timelines, and project milestones. We are collecting clinical and biological data from…
Added 1 hour ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…collaborative leadership team, using your unique skill set to lead teams, empower employees in their decision making, and collaborate with leadership to meet the needs of communities in the…
Added 1 hour ago
LC
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs

Intellijoint Surgical

Customer Service Manager

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 3, 2027
Experience: 5–10 years’ progressive customer service, sales support, or commercial operations experience
Posting language: English
Posted: Nov 5, 2026

Original job description

	Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position:	Full-time - In-office presence required 4 days per week
Location:	Kitchener, ON
Benefits:	RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range:	$87k - $100k CAD *Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 90,000 surgeries, helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the market.

The Position

The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.

This role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.

As a snapshot, we are looking for someone who:

Thrives in fast-moving, execution-heavy environments

Takes ownership of outcomes and follows requests and issues through to resolution

Brings structure, clarity, and prioritization to complex, cross-functional work

Excels acting as the single point of contact between sales, customers, and internal teams

Cares deeply about responsiveness, accuracy, and service quality

Leads with empathy and goes the extra mile to be customer-centric

Key Responsibilities

Customer Service Leadership

Lead the Customer Service team, setting daily and weekly priorities and ensuring consistent, high-quality execution

Work closely with Sales leadership to align on priorities and service standards

Partner with HQ departments to ensure customer service activities are well-coordinated and effective

Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams.

Sales Team Support

Oversee and support the daily execution of quotes, contracts, order, and return-related activities

Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps

Support onboarding and ongoing management of independent sales representatives

Ensure sales requests are handled accurately, consistently, and within standard timelines

Provide clear, timely communication to the sales team regarding status, next steps, and resolution

Intake, Triage, and Cross-Functional Execution

Own the intake of issues, requests, and feedback from the field and customers

Triage items appropriately across internal teams based on urgency, impact, and ownership

Coordinate cross-functional action to ensure complaints, feedback, and returns are resolved quickly and effectively

Serve as the central point of communication between HQ teams and the sales organization

Ensure visibility, accountability, and follow-through on all open items and escalations

Identify recurring issues or risks and escalate patterns to leadership as needed

Process Execution and Improvement

Ensure customer service processes are followed consistently and operate effectively day-to-day

Track and report on core customer service KPIs, workload, and service performance trends

Provide input to the team’s initiatives to improve Customer Service’s processes and execution

Systems and Data

Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM

Ensure systems are used accurately and consistently to support customer service, operations, and sales execution

Partner with IT on system configuration, integrations, and enhancements

Resolve technical issues and system problems that sales, finance, and operations may encounter

Skills and Experience to Enable Success:

Bachelor’s degree in business or related field

5–10 years’ progressive customer service, sales support, or commercial operations experience

Hands-on people leadership experience

Proficiency in CRM (Salesforce; HubSpot) and ERP (NetSuite) tools

Trained or certified in Lean, Six Sigma, or related continuous improvement methodologies

Strong cross-functional collaboration experience in a growing business

Comfort operating in ambiguity and prioritizing competing demands

Excellent communication skills - clear, empathetic, and adaptable

Highly organized and detail-oriented with strong follow-through

Calm, solutions-oriented approach to issue management and escalation

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support towards career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization-wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager leads the customer service team to ensure timely and high-quality support for sales and customers. They act as the primary point of contact between the field and headquarters, managing cross-functional execution and process improvements.

Requirements

Candidates must have a bachelor's degree in business or a related field and 5–10 years of experience in customer service or commercial operations. Proficiency in CRM and ERP systems, along with hands-on leadership experience, is required.

Skills

Customer service leadership
Sales support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Cross-functional collaboration
Process improvement
Data analysis
Communication
Prioritization
Problem solving
Team management

Benefits

RRSP with employer match
Health benefits
Wellness benefit
Learning & development opportunities
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Intellijoint Surgical
Orthopaedic
Sales Support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Continuous Improvement
Order Management
Contract Management
KPIs
Cross-functional
Leadership
Operations
Finance
Quality Assurance
Medical Devices
Surgical Technology
Client Relations
Process Optimization
Data Reporting
Onboarding
Field Support
Business Systems
Technical Support
Strategic Planning

Report this job