Find work in Canada.

617,047 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
XT
Carrier Logistics Planner
XTL TRANSPORT INC.
Vaudreuil-Dorion, QC
- Full-time
Perform all responsibilities in alignment with the company's strategic objectives.
Added 4 mins ago
NO
SENIOR ADVISOR, STRATEGIC AND DIGITAL COMMUNICATIONS
NFB ONF Education
Montreal, QC
- Full-time
Added 4 mins ago
D
Supply Chain Manager
dnata
Richmond, BC
- $75,000 to $100,000 CAD / year
- Full-time
Added 4 mins ago
NO
HEAD, CREATIVE SERVICES
NFB ONF Education
Montreal, QC
- Full-time
Added 4 mins ago
SH
Maintenance Gasfitter
Sisler High School
Winnipeg, MB
- Full-time
Added 4 mins ago
TC
Disability Services Worker, Part-Time
Taproot Community Support Services
AB · Edmonton, AB
- Part-time
A complete and detailed list of key responsibilities can be available at time of interview.
Added 4 mins ago
DA
Quality Engineer
DART Aerospace
Kirkland, QC
- Full-time
Added 4 mins ago
C&
Architecte intermédiaire/ Intermediate Architect
Campanella & Associés architecture + design
Montreal, QC
- Full-time
Added 4 mins ago
H
eTrading Engineering Lead
HSBC
Toronto, ON
- $111,300 to $166,900 CAD / year
- Full-time
…functions, business, and entities with their service management…
Added 4 mins ago
MP
Receptionist
Mount Pleasant Group
Richmond Hill, ON
- $52,332 to $55,951 CAD / year
- Full-time
…periods, the Receptionist takes on clerical and administrative responsibilities, contributing to the smooth operation of the office. This role requires excellent communication skills,…
Added 4 mins ago
UI
factory assembler, wood products
UsiHOME inc.
Magog, QC
- Full-time
Added 4 mins ago
DA
Sign language Interpreter, Part-Time
Delta Alpha Pi-Gamma Omicron Chapter
Montreal, QC · Urban agglomeration of Montreal, QC
- Part-time
Added 4 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Regina, SK
- Part-time
Added 4 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day
Shoppers Drug Mart
Collingwood, ON
- Full-time
Added 4 mins ago
TH
Appliance Sales Specialist : Full Time - PRINCE GEORGE
The Home Depot
Prince George, BC
- Full-time
Added 4 mins ago
A
Spécialiste de la paie bilingue / Bilingual Payroll Specialist
ADP
Montreal, QC
- Full-time
Added 4 mins ago
TC
Rink Attendant
The Corporation of the Town of Ajax
Ajax, ON
- Part-time
Compensation: We offer competitive pay that reflects the responsibilities of the position.
Added 18 mins ago
H
Sr Procurement Project Specialist
Honeywell
Markham, ON
- Full-time
Added 18 mins ago
Directeur.trice technique principal.e - Rendu neuronal / Principal Technical Director - Neural Rendering
Electronic Arts
Montreal, QC · Vancouver, BC · AB
Added 18 mins ago
Senior Software Engineer (.NET)
Electronic Arts
Vancouver, BC
Added 18 mins ago
WC
Inside Sales Representative I
White Cap
Winnipeg, MB
- Full-time
Major Tasks, Responsibilities and Key Accountabilities
Added 18 mins ago
KD
Superviseur de maintenance | Maintenance Supervisor
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 18 mins ago
KD
Premier·ère comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
…requires a strong work ethic and positive attitude to your responsibilities every…
Added 18 mins ago
A
Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
The Analyst, Investment Research and Solutions will contribute across a range of core research, reporting, and analytical functions. Key responsibilities include:
Added 18 mins ago
SJ
Personal Support Worker - Halton Region Programs
St. Joseph's Home Care
Burlington, ON
- $19.84 CAD / hour
- Part-time

Intellijoint Surgical

Customer Service Manager

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 3, 2027
Experience: 5–10 years’ progressive customer service, sales support, or commercial operations experience
Posting language: English
Posted: Nov 5, 2026

Original job description

	Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position:	Full-time - In-office presence required 4 days per week
Location:	Kitchener, ON
Benefits:	RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range:	$87k - $100k CAD *Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 90,000 surgeries, helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the market.

The Position

The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.

This role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.

As a snapshot, we are looking for someone who:

Thrives in fast-moving, execution-heavy environments

Takes ownership of outcomes and follows requests and issues through to resolution

Brings structure, clarity, and prioritization to complex, cross-functional work

Excels acting as the single point of contact between sales, customers, and internal teams

Cares deeply about responsiveness, accuracy, and service quality

Leads with empathy and goes the extra mile to be customer-centric

Key Responsibilities

Customer Service Leadership

Lead the Customer Service team, setting daily and weekly priorities and ensuring consistent, high-quality execution

Work closely with Sales leadership to align on priorities and service standards

Partner with HQ departments to ensure customer service activities are well-coordinated and effective

Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams.

Sales Team Support

Oversee and support the daily execution of quotes, contracts, order, and return-related activities

Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps

Support onboarding and ongoing management of independent sales representatives

Ensure sales requests are handled accurately, consistently, and within standard timelines

Provide clear, timely communication to the sales team regarding status, next steps, and resolution

Intake, Triage, and Cross-Functional Execution

Own the intake of issues, requests, and feedback from the field and customers

Triage items appropriately across internal teams based on urgency, impact, and ownership

Coordinate cross-functional action to ensure complaints, feedback, and returns are resolved quickly and effectively

Serve as the central point of communication between HQ teams and the sales organization

Ensure visibility, accountability, and follow-through on all open items and escalations

Identify recurring issues or risks and escalate patterns to leadership as needed

Process Execution and Improvement

Ensure customer service processes are followed consistently and operate effectively day-to-day

Track and report on core customer service KPIs, workload, and service performance trends

Provide input to the team’s initiatives to improve Customer Service’s processes and execution

Systems and Data

Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM

Ensure systems are used accurately and consistently to support customer service, operations, and sales execution

Partner with IT on system configuration, integrations, and enhancements

Resolve technical issues and system problems that sales, finance, and operations may encounter

Skills and Experience to Enable Success:

Bachelor’s degree in business or related field

5–10 years’ progressive customer service, sales support, or commercial operations experience

Hands-on people leadership experience

Proficiency in CRM (Salesforce; HubSpot) and ERP (NetSuite) tools

Trained or certified in Lean, Six Sigma, or related continuous improvement methodologies

Strong cross-functional collaboration experience in a growing business

Comfort operating in ambiguity and prioritizing competing demands

Excellent communication skills - clear, empathetic, and adaptable

Highly organized and detail-oriented with strong follow-through

Calm, solutions-oriented approach to issue management and escalation

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support towards career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization-wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager leads the customer service team to ensure timely and high-quality support for sales and customers. They act as the primary point of contact between the field and headquarters, managing cross-functional execution and process improvements.

Requirements

Candidates must have a bachelor's degree in business or a related field and 5–10 years of experience in customer service or commercial operations. Proficiency in CRM and ERP systems, along with hands-on leadership experience, is required.

Skills

Customer service leadership
Sales support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Cross-functional collaboration
Process improvement
Data analysis
Communication
Prioritization
Problem solving
Team management

Benefits

RRSP with employer match
Health benefits
Wellness benefit
Learning & development opportunities
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Intellijoint Surgical
Orthopaedic
Sales Support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Continuous Improvement
Order Management
Contract Management
KPIs
Cross-functional
Leadership
Operations
Finance
Quality Assurance
Medical Devices
Surgical Technology
Client Relations
Process Optimization
Data Reporting
Onboarding
Field Support
Business Systems
Technical Support
Strategic Planning

Report this job