Find work in Canada.

617,202 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Territory Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
London, ON
Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on…
Added 4 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 4 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 19 mins ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Partner with Creative, Analytics, Engineering, Sales, and vertical leadership to align paid media strategy with business priorities.
Added 49 mins ago
Assistant Store Manager - BOSS Mirabel
HB Canada, Inc.
Mirabel, QC
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 1 hour ago
KD
Premier·ère comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
Work closely developing strong business relationships and understanding of department interdependencies with Treasury, Finance, Tax, Sales, SGA Marketing, and other business partners as…
Added 1 hour ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 1 hour ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
The successful candidate will play a key role in delivering accurate commercial reporting, forecasting, budgeting, and business performance analysis across Vale Base Metals' Copper and…
Added 1 hour ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Partner with Creative, Analytics, Engineering, Sales, and vertical leadership to align paid media strategy with business priorities.
Added 2 hours ago
P
Store Manager
PartSource
Brampton, ON
- Full-time
Drive outside sales through commercial accounts and new business development.
Added 2 hours ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 2 hours ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
…Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales, to meet contractual commitments, service levels, and business…
Added 2 hours ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
…within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team…
Added 2 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
Minimum 1 year of business-to-business sales experience is required.
Added 2 hours ago
SC
Category Business Manager - Hardgoods (12 Month Contract)
Sport Chek
Calgary, AB
- Full-time
Reporting to the AVP, the Category Business Manager is the key leader in the Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within…
Added 2 hours ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business…
Added 2 hours ago
MS
Part-Time Merchandise Manager
Michaels Stores
Winnipeg, MB
- Part-time
Store -WINNIPEG - SOUTHEAST, MBThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards.…
Added 2 hours ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
We're looking for an Affiliate & Creator Growth Manager who can turn that opportunity into a scalable, profitable growth engine across TikTok Shop, Amazon, Shopify, Facebook, Instagram, and…
Added 3 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead the assigned team, including Legal Analysts, with responsibility for workload allocation, coaching, performance reviews, and employee development initiatives.
Added 3 hours ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 3 hours ago
CW
Business Administrative Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
This entry-level position provides an opportunity to work closely with our Operations Manager while supporting various departments, including Administration, Human Resources, Sales, and…
Added 3 hours ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 3 hours ago
CS
Senior Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
…friends every day, and realizing our potential as people and as a…

Intellijoint Surgical

Customer Service Manager

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 3, 2027
Experience: 5–10 years’ progressive customer service, sales support, or commercial operations experience
Posting language: English
Posted: Nov 5, 2026

Original job description

	Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position:	Full-time - In-office presence required 4 days per week
Location:	Kitchener, ON
Benefits:	RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range:	$87k - $100k CAD *Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 90,000 surgeries, helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the market.

The Position

The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.

This role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.

As a snapshot, we are looking for someone who:

Thrives in fast-moving, execution-heavy environments

Takes ownership of outcomes and follows requests and issues through to resolution

Brings structure, clarity, and prioritization to complex, cross-functional work

Excels acting as the single point of contact between sales, customers, and internal teams

Cares deeply about responsiveness, accuracy, and service quality

Leads with empathy and goes the extra mile to be customer-centric

Key Responsibilities

Customer Service Leadership

Lead the Customer Service team, setting daily and weekly priorities and ensuring consistent, high-quality execution

Work closely with Sales leadership to align on priorities and service standards

Partner with HQ departments to ensure customer service activities are well-coordinated and effective

Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams.

Sales Team Support

Oversee and support the daily execution of quotes, contracts, order, and return-related activities

Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps

Support onboarding and ongoing management of independent sales representatives

Ensure sales requests are handled accurately, consistently, and within standard timelines

Provide clear, timely communication to the sales team regarding status, next steps, and resolution

Intake, Triage, and Cross-Functional Execution

Own the intake of issues, requests, and feedback from the field and customers

Triage items appropriately across internal teams based on urgency, impact, and ownership

Coordinate cross-functional action to ensure complaints, feedback, and returns are resolved quickly and effectively

Serve as the central point of communication between HQ teams and the sales organization

Ensure visibility, accountability, and follow-through on all open items and escalations

Identify recurring issues or risks and escalate patterns to leadership as needed

Process Execution and Improvement

Ensure customer service processes are followed consistently and operate effectively day-to-day

Track and report on core customer service KPIs, workload, and service performance trends

Provide input to the team’s initiatives to improve Customer Service’s processes and execution

Systems and Data

Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM

Ensure systems are used accurately and consistently to support customer service, operations, and sales execution

Partner with IT on system configuration, integrations, and enhancements

Resolve technical issues and system problems that sales, finance, and operations may encounter

Skills and Experience to Enable Success:

Bachelor’s degree in business or related field

5–10 years’ progressive customer service, sales support, or commercial operations experience

Hands-on people leadership experience

Proficiency in CRM (Salesforce; HubSpot) and ERP (NetSuite) tools

Trained or certified in Lean, Six Sigma, or related continuous improvement methodologies

Strong cross-functional collaboration experience in a growing business

Comfort operating in ambiguity and prioritizing competing demands

Excellent communication skills - clear, empathetic, and adaptable

Highly organized and detail-oriented with strong follow-through

Calm, solutions-oriented approach to issue management and escalation

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support towards career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization-wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager leads the customer service team to ensure timely and high-quality support for sales and customers. They act as the primary point of contact between the field and headquarters, managing cross-functional execution and process improvements.

Requirements

Candidates must have a bachelor's degree in business or a related field and 5–10 years of experience in customer service or commercial operations. Proficiency in CRM and ERP systems, along with hands-on leadership experience, is required.

Skills

Customer service leadership
Sales support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Cross-functional collaboration
Process improvement
Data analysis
Communication
Prioritization
Problem solving
Team management

Benefits

RRSP with employer match
Health benefits
Wellness benefit
Learning & development opportunities
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Intellijoint Surgical
Orthopaedic
Sales Support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Continuous Improvement
Order Management
Contract Management
KPIs
Cross-functional
Leadership
Operations
Finance
Quality Assurance
Medical Devices
Surgical Technology
Client Relations
Process Optimization
Data Reporting
Onboarding
Field Support
Business Systems
Technical Support
Strategic Planning

Report this job