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Added 12 mins ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
…scrum meetings, documentation and code reviews using their technical experience, knowledge of software lifecycle and development models, and experience with Agile project management and…
Added 12 mins ago
A
Staff Software Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
Lead contributions to Apache projects and open-source communities, establishing Acceldata's presence and technical reputation.
Added 12 mins ago
A
Principal Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
We are seeking a Principal Engineer with at least 14 years of experience to serve as a technical visionary and thought leader for Acceldata's Open Data Platform (ODP). In this role, you…
Added 12 mins ago
CE
HSE Lead
ClearWater Energy Services
Fort McMurray, AB
- Full-time
As the HSE Lead, you will leverage your deep understanding of OHS regulations to promote a safety-focused culture among employees and subcontractors, ensuring compliance with health and…
Added 12 mins ago
OP
Contracts Coordinator
Ontario Power Generation
Bowmanville, ON
- Contract
Lead assigned maintenance, from conception through completion on behalf of the Department.
Added 12 mins ago
AC
Stakeholder Engagement Specialist
Alberta Construction Safety Association
AB · Edmonton, AB
- $86,000 CAD / year
- Full-time
Reporting to the Engagement Program Manager, you will lead approved engagement activities, facilitate meaningful participation and translate stakeholder feedback into actionable insights.
Added 12 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 12 mins ago
C
Change Management Lead
Collabera
Toronto, ON · North York, ON
- $95,000 to $105,000 CAD / year
- Full-time
The individual must lead in the truest sense of leadership: creating direction, supervising and developing team members, driving execution across multiple initiatives, and galvanizing…
Added 12 mins ago
C
Senior Director, Content
Cossette
Toronto, ON
- $120,000 to $170,000 CAD / year
- Full-time
You’ll lead the content-making craft across Cossette’s social teams, helping shape how ideas come to life, setting the standard for our in-house filmmaking, and building a stronger bench of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Moncton, NB
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
C
Gestionnaire principal(e) de portefeuille numérique et de transformation des affaires/Senior Digital Portfolio/Business Transformation Manager
Capgemini
Montreal, QC
- Full-time
Added 12 mins ago
EC
Manager, Security, Emergency + Risk Management
Emily Carr University of Art and Design
Vancouver, BC
- $94,443 to $125,924 CAD / year
- Full-time
Strong program management skills with the ability to independently lead multiple concurrent initiatives across emergency management, security and risk management domains.
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Halifax, NS
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Fredericton, NB
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Saint John, NB
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Victoria, BC
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Burlington, ON
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Kitchener, ON
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Ottawa, ON
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Regina, SK
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Vancouver, BC
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Toronto, ON
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Winnipeg, MB
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Senior Consultant, Secure Digital Builders, Cyber
Deloitte
Fredericton, NB
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…
Added 12 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Saskatoon, SK
- Full-time
…environments. We bring our proven delivery methodology, deep technical experience, industry and regulatory knowledge, and vendor alliances, along with access to a large global network of…

Intellijoint Surgical

Customer Service Manager

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 3, 2027
Experience: 5–10 years’ progressive customer service, sales support, or commercial operations experience
Posting language: English
Posted: Nov 5, 2026

Original job description

	Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position:	Full-time - In-office presence required 4 days per week
Location:	Kitchener, ON
Benefits:	RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range:	$87k - $100k CAD *Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 90,000 surgeries, helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the market.

The Position

The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.

This role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.

As a snapshot, we are looking for someone who:

Thrives in fast-moving, execution-heavy environments

Takes ownership of outcomes and follows requests and issues through to resolution

Brings structure, clarity, and prioritization to complex, cross-functional work

Excels acting as the single point of contact between sales, customers, and internal teams

Cares deeply about responsiveness, accuracy, and service quality

Leads with empathy and goes the extra mile to be customer-centric

Key Responsibilities

Customer Service Leadership

Lead the Customer Service team, setting daily and weekly priorities and ensuring consistent, high-quality execution

Work closely with Sales leadership to align on priorities and service standards

Partner with HQ departments to ensure customer service activities are well-coordinated and effective

Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams.

Sales Team Support

Oversee and support the daily execution of quotes, contracts, order, and return-related activities

Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps

Support onboarding and ongoing management of independent sales representatives

Ensure sales requests are handled accurately, consistently, and within standard timelines

Provide clear, timely communication to the sales team regarding status, next steps, and resolution

Intake, Triage, and Cross-Functional Execution

Own the intake of issues, requests, and feedback from the field and customers

Triage items appropriately across internal teams based on urgency, impact, and ownership

Coordinate cross-functional action to ensure complaints, feedback, and returns are resolved quickly and effectively

Serve as the central point of communication between HQ teams and the sales organization

Ensure visibility, accountability, and follow-through on all open items and escalations

Identify recurring issues or risks and escalate patterns to leadership as needed

Process Execution and Improvement

Ensure customer service processes are followed consistently and operate effectively day-to-day

Track and report on core customer service KPIs, workload, and service performance trends

Provide input to the team’s initiatives to improve Customer Service’s processes and execution

Systems and Data

Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM

Ensure systems are used accurately and consistently to support customer service, operations, and sales execution

Partner with IT on system configuration, integrations, and enhancements

Resolve technical issues and system problems that sales, finance, and operations may encounter

Skills and Experience to Enable Success:

Bachelor’s degree in business or related field

5–10 years’ progressive customer service, sales support, or commercial operations experience

Hands-on people leadership experience

Proficiency in CRM (Salesforce; HubSpot) and ERP (NetSuite) tools

Trained or certified in Lean, Six Sigma, or related continuous improvement methodologies

Strong cross-functional collaboration experience in a growing business

Comfort operating in ambiguity and prioritizing competing demands

Excellent communication skills - clear, empathetic, and adaptable

Highly organized and detail-oriented with strong follow-through

Calm, solutions-oriented approach to issue management and escalation

Why Join Us?

It is unrealistic for us to believe we will find someone who fits this position 100%

Strong support towards career development and growth

Work with innovative products that can improve surgical outcomes and enhance patients’ quality of life

Be ready to innovate!

Work alongside a highly talented and driven group of team members and colleagues organization-wide

Work in an environment with high transparency and collaboration, along with lots of fun and social activities

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

Apply About employer

More about this job

Responsibilities

The Customer Service Manager leads the customer service team to ensure timely and high-quality support for sales and customers. They act as the primary point of contact between the field and headquarters, managing cross-functional execution and process improvements.

Requirements

Candidates must have a bachelor's degree in business or a related field and 5–10 years of experience in customer service or commercial operations. Proficiency in CRM and ERP systems, along with hands-on leadership experience, is required.

Skills

Customer service leadership
Sales support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Cross-functional collaboration
Process improvement
Data analysis
Communication
Prioritization
Problem solving
Team management

Benefits

RRSP with employer match
Health benefits
Wellness benefit
Learning & development opportunities
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Intellijoint Surgical
Orthopaedic
Sales Support
CRM
ERP
Salesforce
HubSpot
NetSuite
Lean
Six Sigma
Continuous Improvement
Order Management
Contract Management
KPIs
Cross-functional
Leadership
Operations
Finance
Quality Assurance
Medical Devices
Surgical Technology
Client Relations
Process Optimization
Data Reporting
Onboarding
Field Support
Business Systems
Technical Support
Strategic Planning

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