Logistics Coordinator - Import / Export & Duty Drawback

About the Role

We are seeking a detail-oriented and driven Logistics Coordinator to join our team at our Burlington, Ontario warehouse. This is a hands-on, on-site role at the heart of our cross-border supply chain. You will manage the full lifecycle of goods flowing from our manufacturing partners in Asia into Canada, and onward to customers in the United States - ensuring full regulatory compliance, maximizing duty recovery, maintaining accurate inventory records, and producing invoices using Inflow Inventory software.

Key Responsibilities:

International Import & Export Operations

• Coordinate importation of goods from Asia to Canada, working with customs brokers and carriers to ensure timely, compliant clearance and delivery
• Prepare and review import documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and CFIA permits where applicable
• Manage export of goods from Canada to the United States in accordance with CBSA export reporting requirements and U.S. CBP entry requirements (including HTS classification and ISF filings)
• Ensure compliance with CBSA, U.S. CBP, CUSMA/USMCA trade agreement provisions, and applicable trade sanctions or restrictions
• Monitor tariff classifications (HS codes) and ensure accurate duty and tax assessments on all cross-border shipments
• Liaise with customs brokers to resolve holds, discrepancies, or examinations
• Track all inbound and outbound shipments and proactively communicate status updates

Duty Drawback Claims

• Identify eligible shipments for duty drawback under the Canadian Customs Act and CBSA’s Duty Drawback Program
• Prepare and submit duty drawback claims to CBSA with accurate, complete supporting documentation within legislated timeframes
• Maintain meticulous records of imported goods, re-exported goods, and associated duties paid to support claims and audits
• Reconcile drawback refunds received against submitted claims and report discrepancies
• Stay current on changes to CBSA drawback regulations and procedures

Inventory Management

• Conduct regular physical inventory counts at the Burlington warehouse and reconcile against system records
• Maintain accurate stock levels in Inflow Inventory: receiving shipments, processing adjustments, managing product locations
• Investigate and resolve inventory discrepancies, damages, or shortages promptly
• Generate inventory reports and provide visibility on stock levels, slow-moving items, and reorder points

Invoicing & Documentation

• Create accurate, timely customer invoices using Inflow Inventory for outbound shipments to U.S. customers
• Maintain organized records of invoices, shipping documents, and correspondence for audit readiness
• Coordinate with finance to reconcile invoiced amounts and resolve billing disputes

Required:

• Minimum 2–4 years of experience in logistics, trade compliance, or supply chain coordination with direct exposure to Asia–Canada imports and Canada–USA exports
• Working knowledge of CBSA processes, HS tariff classification, CUSMA/USMCA rules of origin, and Canadian import/export regulations
• Hands-on experience filing or supporting duty drawback claims with CBSA
• Proficiency with Inflow Inventory or a comparable inventory management system
• Exceptional attention to detail and organizational skills
• Must hold Transportation of Dangerous Goods (TDG) certification
• Safety shoes/boots required; valid powered pallet jack (walkie) operator license required
• Must be legally authorized to work in Canada
• Excellent command of English

Preferred:

• Post-secondary education in Supply Chain Management, International Business, Customs Administration, or related field
• CIFFA certificate, CSCMP designation, or other recognized trade/logistics credential
• Familiarity with CBSA’s CARM portal and Release Prior to Payment (RPP) program
• Experience with freight forwarders on FCL/LCL ocean shipments from Asia

Contract details: 12-month contract, on-site in Burlington, Ontario, Monday through Friday.