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Added 4 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…Retail Operations, Specialized Operations, Member Services & Support and control functions, the role simplifies end-to-end processes, reduces manual effort and builds scalable operating…
Added 4 mins ago
IR
Outreach & Partnership Coordinator
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
Handle user inquiries related to review submissions, rewards claims, and other support needs.
Added 4 mins ago
RB
Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Regina, SK
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)
Added 19 mins ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Support shaping enterprise transformations enabled by technology platforms.
Added 19 mins ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Provide support in strategic development, process improvement, and organizational change initiatives.
Added 19 mins ago
CF
General Manager
Crunch Fitness Canada
Guelph, ON
- $55,000 to $60,000 CAD / year
- Full-time
…as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are…
Added 19 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
…Retail Operations, Specialized Operations, Member Services & Support and control functions, the role simplifies end-to-end processes, reduces manual effort and builds scalable operating…
Added 19 mins ago
D|
Senior Manager, Environment Health and Safety
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
…investigations. The role includes emergency planning and response, safety communications, corrective action follow-up, safety data maintenance, and providing technical guidance and coaching…
Added 19 mins ago
OI
Operations Manager
Outhire Inc.
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
…department scale. AV experience is not required; the team will support you on the technical side. Operators from event rental, production, touring, broadcast, catering operations, moving,…
Added 19 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
…with modernization and long-term product health. You will also support modernization initiatives for OpenText’s XDDS fax platform, working across its established codebase while helping move…
Added 19 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
Ensure increments include code, automated tests, security controls, documentation, observability, deployment automation, and support readiness.
Added 19 mins ago
BG
Receptionist_CA
Brandt Group of Companies
Saskatoon, SK
- Part-time
…professional and welcoming environment while handling incoming communications and providing base administrative…
Added 34 mins ago
T
Software Engineer II (Java/Spring)
TD
Toronto, ON
- Full-time
Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code…
Added 34 mins ago
SL
Manager, Brand Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 34 mins ago
TR
People & Culture (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
Support recruiting and onboarding through job postings, interview scheduling, candidate communications, and new hire preparation.
Added 34 mins ago
C
Executive Assistant
CIBC
Toronto, ON
- Full-time
…Assistant. In this role, you’ll provide day-to-day administrative support to 3 Executive's in Global Operations Enterprise Risk Management (GOERM). The Executive Assistant is accountable…
Added 34 mins ago
B
Strategic Change Manager
BMO
AB · BC · Toronto, ON · BMOPLACE
- Full-time
Builds and executes communications plans to drive awareness and understanding, including analyzing audiences, developing key messages and identifying the right channel, frequency and sender.
Added 34 mins ago
CS
Generalist, People & Culture - Canem Systems
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Mississauga, ON · Canem Mississauga
- Full-time
…trade services, including electrical, mechanical, data, and…
Added 49 mins ago
Consultant, Local Employee Experience - (Western Canada)
McDonald's Corporation
Toronto, ON
Overseeing the development and implementation of people initiatives: You will support, and execute on various people initiatives such as attraction, recruitment, retention, engagement,…
Added 49 mins ago
FS
Core Agent (Winter Seasonal)
Four Seasons Hotels and Resorts
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Added 49 mins ago
Trade Analyst
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Calgary, AB
Creative Problem Solving: Support multiple programs, events, communications activities and stakeholder initiatives simultaneously.
Added 1 hour ago
CF
Member Services Rep
Crunch Fitness Canada
Winnipeg, MB
- $16.4 CAD / hour
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…as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Waterloo, ON
- Part-time
Read and action store communications on in-store web
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
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Interac Corp.

IT Change Management, Lead

Toronto, ON, Canada
Interac Corp. Head Office, Canada

The hiring range for this position is $100,000 - $125,000, and you will also be eligible for our short-term incentive plan. · Full-time

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Job details

Pay: The hiring range for this position is $100,000 - $125,000, and you will also be eligible for our short-term incentive plan.
Job type: Full-time
Experience: 5 years of experience administering Change Management in a mature ITSM practice
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Change Management Lead role will report to the Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems

What You Will Do:

The Technology Change management, Lead is responsible for leading and governing the ITSM Change management practice, ensuring that all technology changes are assessed, prioritized, and executed in a controlled manner to minimize risk and maintain stability
This role drives a disciplined, ITIL-aligned Change management approach across the enterprise, partnering with engineering, platform, and operations teams to enable safe, reliable, and efficient delivery of changes impacting production and non-production environments
Lead and enforce Change management governance, ensuring all changes follow defined processes, controls, and approval mechanisms to minimize operational and reputational risk.
Assess and authorize Change requests; ensure risks, dependencies, and impacts are understood and mitigated before execution.
Chair and facilitate CAB forums, driving effective decision-making and alignment across stakeholders for high-risk or complex changes.
Own change calendars and scheduling; ensure visibility of cross-functional dependencies and alignment with business priorities.
Maintain and evolve Change management processes aligned to ITIL best practices; drive improvements to efficiency, risk management, and delivery outcomes.
Develop and deliver reporting on Change performance, risks, and KPIs; provide clear insights to operational and senior leadership.

What You Bring:

5 years of experience administering Change Management in a mature ITSM practice
Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $100,000 - $125,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

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More about this job

Responsibilities

The Lead is responsible for governing the ITSM Change management practice to ensure technology changes are assessed and executed with minimal risk. This role chairs CAB forums, manages change calendars, and drives ITIL-aligned process improvements across the enterprise.

Requirements

Candidates must have at least 5 years of experience administering Change Management within a mature ITSM practice. Applicants must also be eligible to work for Interac Corp. in Canada in a full-time capacity.

Skills

Change management
ITSM
ITIL
Governance
Risk management
CAB facilitation
Operational excellence
Stakeholder management
KPI reporting
Process improvement
Change assessment
Dependency management
Production support
Financial systems
Technology governance

Benefits

Generous vacation and wellness days
Market-leading employer-funded RRSP program
Flexible hybrid work model
Employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching

Visa sponsorship

Not detected in the job text

Keywords

Change Management
ITSM
ITIL
Governance
Risk Mitigation
CAB
Operational Excellence
Real Time Rail
Payments Systems
KPIs
Change Calendar
Engineering
Platform Operations
Financial Technology
Compliance
Process Improvement
Stakeholder Alignment
Production Environments
Non-production Environments
Digital Payments
Identity Verification
Fraud Protection

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