Organizational Development & Change Management, Lead

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With

The Organizational Development & Change Management Lead will report to the Head, Organizational Development and partner closely with HR colleagues, business leaders, Digital and Technology teams, project teams, and external partners across the organization.

You will act as a trusted advisor on enterprise people programs, organizational effectiveness, and change initiatives, helping leaders and employees successfully navigate transformation while building sustainable organizational capability.

What You Will Do

• Lead the design, implementation, governance, and continuous improvement of enterprise people programs that strengthen organizational capability and support strategic business priorities.
• Drive end-to-end change management activities for business, technology, process, and people initiatives, including stakeholder analysis, change impact assessments, readiness planning, adoption strategies, and sustainability planning.
• Develop practical tools, communications, learning materials, leader guides, and executive-ready presentations that support successful adoption of organizational programs and change initiatives.
• Partner with leaders to identify organizational needs and translate business objectives into scalable people solutions that balance employee experience and business outcomes.
• Establish and evolve organizational development and change management frameworks, standards, governance practices, metrics, and reporting to enable consistent enterprise-wide delivery.
• Analyze data, feedback, and organizational insights to measure effectiveness, identify risks, and drive continuous improvement.
• Collaborate with HR, Technology, and project teams to design and implement scalable, system-enabled solutions that support organizational effectiveness and employee adoption.

What You Bring

• 7+ years of progressive experience in Organizational Development, Change Management, Learning & Development, Talent Management, HR Advisory, or related people and culture functions.
• Proven experience designing, implementing, and evolving enterprise people programs, such as performance enablement, leadership development, succession planning, talent reviews, employee engagement, learning, or culture initiatives.
• Demonstrated success leading change management efforts for complex business, technology, process, and organizational transformations, including stakeholder engagement, impact assessments, readiness planning, and adoption strategies.
• Strong consulting, facilitation, and stakeholder management skills, with the ability to influence leaders and drive alignment across functions without direct authority.
• Exceptional communication and storytelling abilities, with experience translating complex concepts into clear executive presentations, leader resources, employee communications, and learning materials.
• Strong analytical and problem-solving skills, with the ability to leverage data, insights, and feedback to inform decisions, measure outcomes, and drive continuous improvement.
• Advanced proficiency in Microsoft Office tools, including PowerPoint, Word, and Excel. Experience with Workday, learning platforms, and change or project management tools is considered an asset.

What We're Offering

The hiring range for this position is $106,813 to $142,417, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation.

Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.