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Added 23 mins ago
ES
Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
Create business requirement documents, functional specifications, process flows, user stories, and acceptance criteria
Added 23 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses,…
Added 23 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11713 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in the software development lifecycle, from development through testing, quality assurance, and delivery.
Added 23 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses,…
Added 23 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11713 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in the software development lifecycle, from development through testing, quality assurance, and delivery.
Added 23 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses,…
Added 23 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will be responsible for planning and executing comprehensive testing activities, developing test strategies and test plans, creating and maintaining test cases and…
Added 23 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
Added 23 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…participate in the analysis, design, development, implementation, testing, and stabilization of technical…
Added 23 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…participate in the analysis, design, development, implementation, testing, and stabilization of technical…
Added 23 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…participate in the analysis, design, development, implementation, testing, and stabilization of technical…
Added 23 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
Added 23 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hands-on experience with Agile delivery, Scrum, and Lean product development and working with cross-functional teams.
Added 23 mins ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 23 mins ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will be responsible for planning and executing comprehensive testing activities, developing test strategies and test plans, creating and maintaining test cases and…
Added 23 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hands-on experience with Agile delivery, Scrum, and Lean product development and working with cross-functional teams.
Added 23 mins ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…

Interac Corp.

Senior Business Systems Analyst (ServiceNow)

Toronto, ON, Canada
Interac Corp. Head Office, Canada

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. · Full-time

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Job details

Pay: The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan.
Job type: Full-time
Experience: 5+ years of experience working as a Business Systems Analyst on ServiceNow platform.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems. This role requires strong experience working with ServiceNow.

What You Will Do:

Understand business needs

Meet with stakeholders to understand problems, objectives, and desired outcomes
Understand business processes, policies, and controls

Gather and document requirements

Conduct interviews, workshops, and process reviews
Translate business needs into functional and non-functional requirements
Write user stories, use cases, acceptance criteria, and requirements specifications

Analyze business processes

Map current-state (“as-is”) and design future-state (“to-be”) processes
Identify gaps, redundancies, manual work, and opportunities for automation
Recommend process improvements
Translate between business and IT
Explain technical concepts to business stakeholders
Explain business requirements to developers, architects, and technical teams
Resolve ambiguity ensuring everyone has the same understanding of the requirement

Define system solutions

Help determine how systems should support business processes.
Evaluate configuration vs. customization vs. new functionality.

Support development and implementation

Clarify requirements for developers
Review proposed solutions against business requirements.
Participate in sprint planning, backlog refinement and demos
Help manage scope and requirements changes.

Testing and quality assurance

Develop or review test scenarios and acceptance criteria
Support system/integration testing and UAT.
Validate that the delivered solution meets requirements
Help investigate and resolve defects.

Stakeholder management

Facilitate workshops and decision-making
Manage conflicting requirements and priorities.
Obtain stakeholder approval/sign-off.

Documentation and governance

Maintain requirements, process diagrams, decision logs, and system documentation.

What You Bring:

5+ years of experience working as a Business Systems Analyst on ServiceNow platform.
ServiceNow Platform related certifications (ITSM, IRM, SIR, VR etc).
Extensive experience implementing new solutions and integrations on ServiceNow Platform.
Eligibility to obtain Security Clearance is mandatory for the role.
Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering:

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

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More about this job

Responsibilities

The analyst will gather and document business requirements, translate them into functional specifications, and facilitate communication between business stakeholders and technical teams. They will also map business processes, identify opportunities for automation, and support system testing and quality assurance activities.

Requirements

Candidates must have 5+ years of experience as a Business Systems Analyst on the ServiceNow platform and hold relevant ServiceNow certifications. Applicants must also be eligible to obtain security clearance and work full-time in Canada.

Skills

ServiceNow
Business analysis
Requirements gathering
Process mapping
Stakeholder management
ITSM
IRM
SIR
VR
System integration
User stories
Acceptance criteria
Process improvement
Quality assurance
Technical documentation

Benefits

Generous vacation
Wellness days
Employer-funded RRSP program
Flexible hybrid work model
Employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Business Systems Analyst
ITSM
IRM
SIR
VR
Financial technology
Payments systems
Real Time Rail
Requirements gathering
Process mapping
Automation
Stakeholder management
Sprint planning
UAT
System integration
Security clearance
Operational excellence
Functional requirements
Backlog refinement

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