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Added 2 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
…Nuclear future, supporting projects and customers in Ontario, New Brunswick, and Saskatchewan. We are a team of purpose-driven, collaborative and passionate people, and we are constantly…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
CO
IS Business Analyst
City of Vernon, BC
BC · British Columbia, Canada
- Full-time
Participate in project planning, implementation, and change management activities to support successful adoption of new technologies, processes, and ways of working.
Added 6 hours ago
LH
Financial Analyst
Lifemark Health Group
Toronto, ON
- $75,000 to $85,000 CAD / year
- Temporary
We are seeking a highly skilled and motivated Financial Analyst to join our finance team and play a key role in driving accurate financial reporting and strategic financial planning.
Added 6 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 7 hours ago
T
Actuarial Analyst III - Capital
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Manager, Capital, the main responsibilities of the Actuarial Analyst III are:
Added 9 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 9 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 9 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 9 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 9 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 9 hours ago
A
Management Consulting Senior Analyst (CPA Candidate)
Accenture
Ottawa, ON · Toronto, ON
- Full-time
…understand their needs and what their goals are. Together we invent new ways of working and new tools. Whatever ideas we come up with, we move fast. We research the possibilities and…
Added 14 hours ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
The role will shape how Revun presents its product, reaches priority customer segments, launches new capabilities, supports sales, builds market credibility, and measures the connection…
Added 14 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 21 hours ago
ES
Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
As a Senior Business Analyst, you will work closely with business stakeholders, technology teams, and subject matter experts to analyse requirements, deliver solutions, and support the…
Added 21 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 21 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 21 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 21 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 21 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 21 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 21 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 21 hours ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…migration to CXF. The role is accountable for driving adoption of new capabilities and ensuring they deliver value for Medical and Commercial teams. You will work closely with Commercial,…
Added 21 hours ago
T
Data Products Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…partner, data or analytics product owner, BI/analytics business analyst, or analytics/operations consultant (an “analytics translator” profile). Pharmaceutical or other regulated-industry…
Added 21 hours ago
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Seismic Imaging Analyst
Viridien
Calgary, AB · CAN-Calgary
- Full-time
…future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy…

Interac Corp.

Senior Business Systems Analyst (ServiceNow)

Toronto, ON, Canada
Interac Corp. Head Office, Canada

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. · Full-time

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Job details

Pay: The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan.
Job type: Full-time
Experience: 5+ years of experience working as a Business Systems Analyst on ServiceNow platform.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems. This role requires strong experience working with ServiceNow.

What You Will Do:

Understand business needs

Meet with stakeholders to understand problems, objectives, and desired outcomes
Understand business processes, policies, and controls

Gather and document requirements

Conduct interviews, workshops, and process reviews
Translate business needs into functional and non-functional requirements
Write user stories, use cases, acceptance criteria, and requirements specifications

Analyze business processes

Map current-state (“as-is”) and design future-state (“to-be”) processes
Identify gaps, redundancies, manual work, and opportunities for automation
Recommend process improvements
Translate between business and IT
Explain technical concepts to business stakeholders
Explain business requirements to developers, architects, and technical teams
Resolve ambiguity ensuring everyone has the same understanding of the requirement

Define system solutions

Help determine how systems should support business processes.
Evaluate configuration vs. customization vs. new functionality.

Support development and implementation

Clarify requirements for developers
Review proposed solutions against business requirements.
Participate in sprint planning, backlog refinement and demos
Help manage scope and requirements changes.

Testing and quality assurance

Develop or review test scenarios and acceptance criteria
Support system/integration testing and UAT.
Validate that the delivered solution meets requirements
Help investigate and resolve defects.

Stakeholder management

Facilitate workshops and decision-making
Manage conflicting requirements and priorities.
Obtain stakeholder approval/sign-off.

Documentation and governance

Maintain requirements, process diagrams, decision logs, and system documentation.

What You Bring:

5+ years of experience working as a Business Systems Analyst on ServiceNow platform.
ServiceNow Platform related certifications (ITSM, IRM, SIR, VR etc).
Extensive experience implementing new solutions and integrations on ServiceNow Platform.
Eligibility to obtain Security Clearance is mandatory for the role.
Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering:

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

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More about this job

Responsibilities

The analyst will gather and document business requirements, translate them into functional specifications, and facilitate communication between business stakeholders and technical teams. They will also map business processes, identify opportunities for automation, and support system testing and quality assurance activities.

Requirements

Candidates must have 5+ years of experience as a Business Systems Analyst on the ServiceNow platform and hold relevant ServiceNow certifications. Applicants must also be eligible to obtain security clearance and work full-time in Canada.

Skills

ServiceNow
Business analysis
Requirements gathering
Process mapping
Stakeholder management
ITSM
IRM
SIR
VR
System integration
User stories
Acceptance criteria
Process improvement
Quality assurance
Technical documentation

Benefits

Generous vacation
Wellness days
Employer-funded RRSP program
Flexible hybrid work model
Employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Business Systems Analyst
ITSM
IRM
SIR
VR
Financial technology
Payments systems
Real Time Rail
Requirements gathering
Process mapping
Automation
Stakeholder management
Sprint planning
UAT
System integration
Security clearance
Operational excellence
Functional requirements
Backlog refinement

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