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Added 3 months ago
PG
Associate Director, Strategy
Publicis Groupe Holdings B.V
Toronto, Ontario
- Full-time
The Associate Director, Strategy is responsible for transforming consumer, category, cultural, and business insights into communication strategies that drive measurable business outcomes.…
Added 5 months ago
KD
Operations Associate I
Keurig Dr Pepper
Coquitlam, British Columbia
- $41,900 to $57,200 CAD / year
- Full-time
We’re looking for a roll-up-your-sleeves person to join our team and build a career as an Operations Associate I in Coquitlam, British Columbia.
Added 4 months ago
KD
Gestionnaire, Gestion de Catégories | Associate Manager Category Management
Keurig Dr Pepper
Mississauga, Ontario · Montreal, Quebec
- Full-time
…les connaissances nécessaires pour améliorer les capacités du service et l’agilité…
Added 2 months ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 1 month ago
MR
Part-Time Sales Associate
Match Retail
Sherwood Park, AB
- Part-time
As a Sales Associate, you will be the face of our brand, working independently at a kiosk within a retail location. You will engage with customers, provide personalized product…
Added 1 month ago
C
Sales Associate III-9
Coach
Toronto, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 1 month ago
T
Customer Experience Associate- Fixed Term Contract Ends December 31, 2026
TD
Leduc, AB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 month ago
WM
Sales Associate Part Time - Orchard Park Shopping Centre
Wow! Mobile Boutique
Kelowna, BC
- Part-time
…de notre activité. Nous nous concentrons sur une expérience client personnalisée, en fournissant des solutions des principaux opérateurs de services sans fil au Canada, TELUS, Rogers,…
Added 1 month ago
MI
Senior Associate, IT, Application Support Analyst (Core Banking)
MUFG Investor Services
Toronto, ON
- $91,000 to $110,000 CAD / year
- Full-time
…solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay,…
Added 1 month ago
Associate
Richardson Wealth Ltd
Calgary, AB
We are seeking a motivated Associate to join our high-performing wealth management team in the Calgary office. This role is well suited to a proactive professional with strong analytical,…
Added 1 month ago
IM
Associate Investment Risk Research and Analytics
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
This job posting is for an existing vacancy. If you are ready to deliver best-in-class service and join a collaborative, motivated and fun team of professionals, IMCO offers the opportunity…
Added 1 month ago
Senior Associate (m/f/d) Index Management – Equity Rebalance
Solactive AG
Toronto, ON
As part of the Client Relationship Management & Advisory team, proactively cultivate relationships with a global client base, identify new business opportunities, and act as a trusted…
Added 1 month ago
I
Associé principal du succès client/Senior Customer Success Associate
IQVIA
Kirkland, QC
- Full-time
Le Senior Customer Success Associate joue un rôle clé en tant que partenaire de support et de prestation client, responsable de garantir l'exactitude, la qualité et le bon déroulement des…
Added 1 month ago
AI
Sales Associate - Kia of Hamilton
AutoCanada Inc.
Hamilton, ON
- $45,000 to $90,000 CAD / year
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 1 month ago
AI
Sales Associate - Moncton Chrysler Dodge Jeep Ram
AutoCanada Inc.
Moncton, NB
- $45,000 to $90,000 CAD / year
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 1 month ago
AI
Sales Associate - Maple Ridge Volkswagen
AutoCanada Inc.
Maple Ridge, BC
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 6 months ago
Technical Assistance Associate I
Interactive Brokers Group
Vancouver, British Columbia
…over four decades, known for our cutting-edge technology and client…
Added 6 months ago
Client Services Associate I
Interactive Brokers Group
Vancouver, British Columbia
Our Client Service team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are…
Added 2 months ago
ScotiaMcLeod Administrative Associate - Barrie
Scotiabank
Barrie, ON
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 2 months ago
A
Sales Associate (Part-Time) - Sherway Gardens
ALO
Toronto, ON
- Part-time
The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest…
Added 4 months ago
HR
Operations Associate - Part Time
Harry Rosen
Edmonton, Alberta · West Edmonton Mall
- Part-time
Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
Added 2 months ago
Account Executive; Government Public Sector; Associate Director
EY
Winnipeg, MB
…structure, working alongside our account team members including the Client Partner (CP), Client Executive (CE) and Engagement Delivery Partners to drive revenue growth, identify opportunity…
Added 1 month ago
L
Sales Associate
LensCrafters
Laval, QC
- Part-time
…oculaires et de lunetterie en garantissant à chaque patient et client la meilleure expérience possible chez LensCrafters, à chaque visite. Le rôle de l'Associé aux ventes contribue à faire…
Added 2 months ago
EJ
Tailored Branch Support Specialist II
Edward Jones
Mississauga, ON
- $48,300 to $74,700 CAD / year
- Full-time
Provide an ideal client experience through excellent service and personalized relationships. Associate will not provide solutions, guidance, and recommendations on the suitability of…
Added 1 month ago
HH
Labour and Employment Lawyer
Hyde HR Law
Toronto, ON
- Full-time
· You are client-service oriented. You are comfortable communicating with sophisticated clients.

Interactive Brokers Group

Client Services Associate I

Vancouver, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Apr 29, 2026

Original job description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office/1 day remote).

Our Client Service team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious, collaborative, and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college, you will find a team that is ready to support your growth.

Key Responsibilities:

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
Assistance with trading platform operation and features
Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
Margin calculations: Commission structure, interest and fee.

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements:

A bachelor's or advanced degree is required.
Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
Excellent command of written and spoken English and Mandarin

Core competencies:

Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
Self-starter with a highly analytical and critical-thinking mindset
Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
Communicate effectively and precisely under changing circumstances
Self-motivated and able to handle tasks with minimal supervision.
Superb analytical and problem-solving skills.
Excellent collaboration and communication (Verbal and written) skills.
Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex client service issues regarding trade analysis, margin calculations, and trading platform operations. Collaborate with international teams to enhance client service systems, policies, and procedures.

Requirements

Requires a bachelor's or advanced degree and minimum two years of experience at a global financial institution, though qualified new graduates are considered. Must possess strong product knowledge of financial instruments and fluency in both English and Mandarin.

Skills

Trade and Margin Analysis
Derivative Products
Trading Platform Operation
Margin Calculations
English Proficiency
Mandarin Proficiency
Analytical Thinking
Problem Solving
Time Management
Collaboration
Equities
Options
Futures
FX
Fixed Income
Critical Thinking

Benefits

Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
Company RSP Contribution Matching
Stock Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Interactive Brokers
Electronic Brokerage
Margin Analysis
Cash Market
Derivative Products
Global Exchanges
Order Types
Execution Platforms
Equities
Options
Futures
FX
Fixed Income
Financial Services
Client Services
Compliance
Clearing
Cashiering
Financial Markets
Trading Floor

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