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Added 2 months ago
T
Customer Experience Associate (Cantonese, Mandarin and/or French Language Skills an Asset)
TD
Victoria, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 6 months ago
H
Senior Associate, Corporate Development
Hiive
Vancouver, British Columbia
- $125,000 to $250,000 CAD / year
- Full-time
As the founding Senior Associate, Corporate Development, you will be the first dedicated hire in a function that sits at the center of the company's growth strategy. Working directly with…
Added 6 months ago
T
Customer Experience Associate - Future Opportunities Cambridge/Guelph/ Elora
TD
Cambridge, Ontario
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 4 months ago
T
Customer Experience Associate Future Opportunities
TD
Remote, Canada
- Part-time
- Remote
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 4 months ago
T
Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis for future opportunities in Mississauga
TD
Remote, Canada
- Part-time
- Remote
…Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit…
Added 2 months ago
T
PIA Client Service Associate
TD
Pointe-Claire, QC
- Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 4 months ago
CT
Manager, Data Strategy & Intelligence
Canadian Tire Corporation
Toronto, Ontario
- Full-time
This role will influence how Jumpstart identifies community needs, allocates investments, measures outcomes, improves operational efficiency, and builds stronger data-informed practices. It…
Added 2 months ago
T
Customer Experience Associate- Fixed Term Contract Ends December 31, 2026
TD
Leduc, AB
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 months ago
Associate
Richardson Wealth Ltd
Calgary, AB
We are seeking a motivated Associate to join our high-performing wealth management team in the Calgary office. This role is well suited to a proactive professional with strong analytical,…
Added 6 months ago
Technical Assistance Associate I
Interactive Brokers Group
Vancouver, British Columbia
…and global market help our clients to make the most of their…
Added 6 months ago
Client Services Associate I
Interactive Brokers Group
Vancouver, British Columbia
…and global market help our clients to make the most of their…
Added 4 months ago
GP
Sr. Capital Formation Associate
Georgian Partners Growth
Remote, Canada
- Full-time
- Remote
…Formation team owns Investor Relations, the firm’s Strategic Investments program (Breakout Fund, LP co-invest, SPVs), and asset allocation. The team includes a mix of fundraisers,…
Added 4 months ago
PG
Group Account Director, Planning
Publicis Groupe Holdings B.V
Toronto, Ontario
- Full-time
Negotiate contracts, scopes of work, and media investments with vendors and partners.
Added 4 months ago
PM
Business Development Manager (Inside Sales)
Picton Mahoney Asset Management
Calgary, Alberta
- Full-time
PICTON Investments is presently seeking an ambitious, energetic, and relentlessly curious Associate, Inside Sales with a passion for providing investment solutions. The Associate will be a…
Added 2 months ago
EJ
Tailored Branch Support Specialist II
Edward Jones
Mississauga, ON
- $48,300 to $74,700 CAD / year
- Full-time
…variables such as legal/regulatory guidelines and risk to the firm; Associate will not provide solutions, guidance and recommendations on the suitability of investments as it pertains to…
Added 2 months ago
T
Customer Experience Associate- Fixed Term Contract Ends December 31, 2026
TD
Leduc, AB
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 months ago
T
Customer Experience Associate (Future opportunities) - Laval & Surrounding Areas
TD
Bois-des-Filion, QC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 months ago
T
Local Job Fair, My Place in Centre-Sud - September 25 - Future Opportunities - Customer Experience Associate
TD
Montreal, QC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 months ago
T
FP Client Service Associate
TD
Toronto, ON
- Full-time
The Client Service Associate (CSA) provides a high level of dedicated sales and service support to TD Wealth Financial Planners by providing them with assistance in the three main CSA…
Added 2 months ago
T
Personal Banking Associate Trainee - Japanese, Korean, Mandarin, Cantonese or Spanish Language Skills and Asset
TD
Vancouver, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 2 months ago
T
FP Client Service Associate
TD
Calgary, AB
- Full-time
The Client Service Associate (CSA) provides a high level of dedicated sales and service support to TD Wealth Financial Planners by providing them with assistance in the three main CSA…
Added 2 months ago
PM
Associate Product Manager (Investments)
Picton Mahoney Asset Management
Toronto, ON
- Full-time
PICTON Investments is presently seeking a motivated Associate Product Manager to play a pivotal role in stretching our business and achieving our visionary goals of transformational growth.…
Added 2 months ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 months ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 months ago
PC
Senior Associate, Technology Strategy, Consulting (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
…assess organisational needs, and provide guidance on technology investments and initiatives. Working in this area, you will collaborate with stakeholders to align technology strategies with…

Interactive Brokers Group

Technical Assistance Associate I

Vancouver, BC, Canada

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Applications open in a new tab.

Job details

Experience: 1+ years of experience working with Windows and Mac, software support, connectivity support
Posting language: English
Posted: Apr 29, 2026

Original job description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office /1 day remote).

About Your Team:

As a member of the Client Technical Assistance Team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Requirements:

Bachelor’s degree, preferred if in a technical field.
1+ years in a client-facing support role
1+ years of experience working with Windows and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
Experience with financial products and services is a plus.
Excellent command of written and spoken English & French a must

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to clients across desktop, mobile, and web platforms via phone, chat, and tickets. Act as a liaison between customers and internal teams to resolve software bugs and wide-scale technical issues.

Requirements

Requires a bachelor's degree (preferably technical) and at least one year of experience in client-facing software and connectivity support. Must be fluent in both written and spoken English and French.

Skills

Technical Support
Troubleshooting
Client Relations
Windows
MacOS
Linux
Android
iOS
Ticketing Systems
English Proficiency
French Proficiency
Problem Management

Benefits

Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
Company RSP Contribution Matching
Stock Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Interactive Brokers
Brokerage
Financial Services
Technical Assistance
Software Support
Connectivity Support
Windows
MacOS
Linux
Android
iOS
Ticketing Systems
Problem Management
Financial Products
Bilingual
English
French

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