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Added 4 months ago
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Pet Groomer
PetSmart
Oakville, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
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Pet Groomer
PetSmart
Mississauga, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
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Pet Groomer
PetSmart
Waterloo, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
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Pet Groomer
PetSmart
Brantford, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Burlington, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Hamilton, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Ancaster, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Hamilton, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Cambridge, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Guelph, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
P
Pet Groomer
PetSmart
Guelph, Ontario
- Internship
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 4 months ago
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Customer Service Representative / Customer Care Associate
Linde
Quebec, Quebec
- Full-time
Customer Service Representative / Customer Care Associate (full time)
Added 4 months ago
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Associate Consultant, Group annuity administration
TELUS Health
Toronto, Ontario
- Full-time
The Associate Consultant will be responsible managing the DB administration activities for various clients and play a role in managing client relationships. The successful candidate brings…
Added 4 months ago
IB
Client Operations - Technical Assistance Associate I
Interactive Brokers
Vancouver, British Columbia
- Full-time
…over four decades, known for our cutting-edge technology and client…
Added 4 months ago
IB
Client Services-MM - Client Services Associate I
Interactive Brokers
Vancouver, British Columbia
- Full-time
Our Client Service team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are…
Added 2 months ago
Power Platform & Copilot Studio Architect
Softchoice
Toronto, ON · Ottawa, ON · Nova Scotia, Nova · Calgary, AB · Oakville, ON
…platform documentation, and can prototype an agent experience for client review within days of concept. You design agent experiences that are grounded, evaluated, and safe; orchestrate…
Added 3 months ago
MT
Manager, Learning & Development
McCarthy Tétrault LLP
Toronto, ON
- Full-time
MT Professional Journey Office – Client Service Delivery
Added 3 months ago
MT
Manager, Learning & Development
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
MT Professional Journey Office – Client Service Delivery
Added 2 months ago
RH
Senior Associate (Technology)
Robert Half
Vancouver, BC
- Full-time
…managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in…
Added 3 months ago
RH
Senior Associate (Technology)
Robert Half
Calgary, AB
- Full-time
…managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in…
Added 3 months ago
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Senior Data Engineer
APPLY
Toronto, ON · Vancouver, BC
- Full-time
Collaborate with analytics teams to define data models and enable self-service reporting and BI capabilities.
Added 3 months ago
OD
OSL Hello Fresh Field Sales Agent - Mississauga
OSL Direct Services
Mississauga, ON
- Other
Professionalism: Conduct yourself with optimism, empathy, and integrity as the face of our client
Added 3 months ago
OD
OSL Hello Fresh Field Sales Agent - Brampton
OSL Direct Services
Brampton, ON
- Other
Professionalism: Conduct yourself with optimism, empathy, and integrity as the face of our client
Added 3 months ago
Client Services Associate I
Interactive Brokers Group
Vancouver, BC
…three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event…
Added 4 months ago
MT
Litigation Associate
Miller Thomson LLP
Regina, Saskatchewan
- Full-time
…creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice,…

Interactive Brokers

Client Services-MM - Client Services Associate I

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jun 30, 2026

Original job description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office/1 day remote).

Our Client Service team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious, collaborative, and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college, you will find a team that is ready to support your growth.

Key Responsibilities

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
Assistance with trading platform operation and features
Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
Margin calculations: Commission structure, interest and fee.

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements

A bachelor's or advanced degree is required.
Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
Excellent command of written and spoken English and Mandarin

Core Competencies

Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
Self-starter with a highly analytical and critical-thinking mindset
Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
Communicate effectively and precisely under changing circumstances
Self-motivated and able to handle tasks with minimal supervision.
Superb analytical and problem-solving skills.
Excellent collaboration and communication (Verbal and written) skills.
Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan
We thank all applicants. However, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The representative is responsible for resolving routine and complex client service issues while emphasizing courtesy. This includes problem management for service issues, assistance with trading platform operations, and collaboration with various teams.

Requirements

A bachelor's or advanced degree is required, along with a minimum of two years of experience at a global financial institution. Candidates should have a working knowledge of exchange operations, product offerings, and excellent communication skills in English and Mandarin.

Skills

Client Service
Problem Management
Trading Platform Operation
Margin Calculations
Analytical Skills
Communication Skills
Organizational Skills
Time Management
Collaboration
Critical Thinking
Self-Motivation
Stress Management
Product Knowledge
Execution Platforms
Financial Markets
Regulations

Benefits

Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Financial Services
Trading
Equities
Options
Futures
FX
Fixed Income
Margin Methodologies
Global Exchanges
Order Types
Execution Rules
Analytical Skills
Problem Solving
Communication
Collaboration
Technology
Client Support
Service Issues
Regulations
Cash Market
Derivatives
Trading Platforms
Financial Advisors
Hedge Funds
Investment
Stock Options
Insurance
Disability Insurance
Life Insurance

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