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Added 3 months ago
AC
Sr Guidewire Developer -PolicyCenter
Aviva Canada
Markham, ON
- Full-time
…Guidewire Cloud capabilities to deliver scalable, reliable, and customer‑centric insurance…
Added 3 months ago
BC
Intermediate Protection and Control Technologist
BBA Consultants
Toronto, ON
- Full-time
…can think on their feet, and who value delivering a quality customer experience with be preferred for this…
Added 3 months ago
FR
Associate Director - Fund Finance, Funds & Asset Management - Toronto
Fitch Ratings
Toronto, ON
- Full-time
Fitch Ratings’ Funds & Asset Management group is currently seeking an Associate Director.
Added 3 months ago
BC
Intermediate Protection and Control Technologist
BBA Consultants
Thunder Bay, ON
- Full-time
…can think on their feet, and who value delivering a quality customer experience with be preferred for this…
Added 3 months ago
SC
AI Process Automation Engineer
Staples Canada
Richmond Hill, ON
- Full-time
Familiarity with APIs and system integrations with basic understanding of scripting or programming (eg. C#, Python)
Added 3 months ago
BE
Child Care Center Director - New Center!
BrightPath Early Learning & Child Care
Sudbury, ON
- Full-time
Take “ownership” of the school, doing whatever it takes to deliver on the financial metrics while never compromising on child safety, excellent programming and employee appreciation
Added 3 months ago
VA
Senior Technical Analyst
Vancouver Airport Authority
Vancouver, British Columbia
- Internship
…Additional Azure certifications, including Azure Developer Associate, Azure AI Cloud Developer Associate, or other relevant Microsoft certifications, are considered an…
Added 3 months ago
TI
Engineer Field Service I-CAN
Toshiba International Corporation
Edmonton, Alberta
- Full-time
Support installation verification, programming, and tuning of new equipment [TIC IC1030...n II - CAN | Word]
Added 2 months ago
Senior Full-Stack Developer (Python/React) - Onboarding Team
AlayaCare
Montreal, QC
We are seeking a Senior Developer to join one of our product team. Reporting to the Associate Director of Engineering, the team is dedicated to product development and the ongoing…
Added 3 months ago
K
Sr. Associate Manager, Market Planning
KFC
Vaughan, Ontario
- Full-time
Must have strong internal motivation, intellectual curiosity, logical thinking, and a desire to have a large commercial impact on the organization. Being a Customer Maniac is a must.
Added 3 months ago
MI
Actuarial Associate
Millennium Insurance Corporation
Sherwood Park, Alberta
- Full-time
We are seeking an Actuarial Associate to join our Property & Casualty Actuarial team. This role builds on core actuarial expertise in pricing, reserving, and portfolio analytics, while…
Added 2 months ago
BBYO Greater Vancouver, Associate Regional Director (Half-Time)
BBYO
Vancouver, BC
S/he will possess a skill set that includes strong customer service skills, logical thinking, creative and professional writing, and event planning. You should be fearless about reaching…
Added 2 months ago
Associate Director - Onboarding Systems (GWO)
Scotiabank
Toronto, ON
The Associate Director, Onboarding Systems, is responsible for the technology product strategy, governance, and delivery of technology capabilities supporting Global Banking & Markets…
Added 2 months ago
Operations Management Intern - Food Manufacturing
Cargill
High River, AB
The Operations Management Intern role is a training role that will prepare you for the plant Operations Management Associate role. Internships are typically 16 weeks long, enabling you to…
Added 2 months ago
I
Consultant associé, Services de conseil et d’analyse / Associate Consultant, Consulting & Analytics Services
IQVIA
Mississauga, ON · Quebec, QC
- Full-time
Added 3 months ago
AS
Associate Software Engineer / Software Engineer
Applied Systems Canada
Toronto, Ontario
- Full-time
…ensure maintainability across the ecosystem. We’re hiring an Associate Software Engineer interested in continuous learning, innovation, and making a measurable impact on our technology…
Added 3 months ago
S
Associate Principal Software Engineer, Cloud & Edge Backend
Saviynt
Vancouver, British Columbia
- $220,000 to $235,000 USD / year
- Full-time
Build distributed Edge Backends that operate as local Points of Presence (PoPs) for headquarters, regional hubs, branch offices, and customer data centers.
Added 4 months ago
S
Associate Director, Equity Quant
Scotiabank
Toronto, Ontario
- Full-time
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 4 months ago
SL
Business Development Associate
Strescon Limited
Bedford, Nova Scotia
- Full-time
The Business Development Associate supports Strescon’s growth strategy by identifying new business opportunities, strengthening client relationships, and supporting proposal and market…
Added 3 months ago
AU
Coordinator, Student Services Timmins Program
Algoma University
Timmins, ON
- $63,377 to $79,222 CAD / year
Algoma University has an existing vacancy in the position of Student Services Coordinator, Timmins Programming. Reporting to the Associate Vice-President, Student Affairs, the Student…
Added 4 months ago
IB
Client Services-MM - Client Services Associate I
Interactive Brokers
Vancouver, British Columbia
- Full-time
…collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR…
Added 3 months ago
B
Field Service Technician Peterborough, ON
BearCom
Peterborough, ON
- Other
…our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging…
Added 2 months ago
EI
Manager, Manufacturing Test
Ecolab Inc.
Calgary, AB
- Full-time
Partner with production and planning teams to ensure test readiness aligns with production schedules, supporting on-time delivery and customer satisfaction.
Added 1 month ago
MI
Actuarial Associate
Millennium Insurance Corporation
Sherwood Park, AB
- Full-time
We are looking for a motivated and analytically driven Actuarial Associate to join our Personal Lines Pricing team. In this role, you will use data and actuarial insights to help shape…
Added 1 month ago
TU
Engagement Assistant
The University of British Columbia
Kelowna, BC
- $4,836 to $5,547 CAD / month
- Full-time
…Recruitment with respect to the Faculty’s undergraduate and graduate programming, micro-credentials, and community…

Interactive Brokers

Client Services-MM - Client Services Associate I

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Jun 30, 2026

Original job description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office/1 day remote).

Our Client Service team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious, collaborative, and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college, you will find a team that is ready to support your growth.

Key Responsibilities

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
Assistance with trading platform operation and features
Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
Margin calculations: Commission structure, interest and fee.

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements

A bachelor's or advanced degree is required.
Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
Excellent command of written and spoken English and Mandarin

Core Competencies

Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
Self-starter with a highly analytical and critical-thinking mindset
Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
Communicate effectively and precisely under changing circumstances
Self-motivated and able to handle tasks with minimal supervision.
Superb analytical and problem-solving skills.
Excellent collaboration and communication (Verbal and written) skills.
Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan
We thank all applicants. However, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The representative is responsible for resolving routine and complex client service issues while emphasizing courtesy. This includes problem management for service issues, assistance with trading platform operations, and collaboration with various teams.

Requirements

A bachelor's or advanced degree is required, along with a minimum of two years of experience at a global financial institution. Candidates should have a working knowledge of exchange operations, product offerings, and excellent communication skills in English and Mandarin.

Skills

Client Service
Problem Management
Trading Platform Operation
Margin Calculations
Analytical Skills
Communication Skills
Organizational Skills
Time Management
Collaboration
Critical Thinking
Self-Motivation
Stress Management
Product Knowledge
Execution Platforms
Financial Markets
Regulations

Benefits

Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Financial Services
Trading
Equities
Options
Futures
FX
Fixed Income
Margin Methodologies
Global Exchanges
Order Types
Execution Rules
Analytical Skills
Problem Solving
Communication
Collaboration
Technology
Client Support
Service Issues
Regulations
Cash Market
Derivatives
Trading Platforms
Financial Advisors
Hedge Funds
Investment
Stock Options
Insurance
Disability Insurance
Life Insurance

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