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Added 2 months ago
Crew Member
McDonald's
Gatineau, QC
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated,…
Added 2 months ago
Crew Member
McDonald's
Cantley, QC
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated,…
Added 2 months ago
Sales Associate, Performance
Sporting Life Group
Mississauga, ON
Added 3 months ago
SI
Sales Associate, Ace Liquor Stettler
SNDL Inc.
Stettler, Alberta
- Part-time
Committee (HSC) or as a Worker Health and Safety Representative
Added 4 months ago
C&
Inside Sales Representative
Core & Main
London, Ontario
- Full-time
Added 3 months ago
IB
Client Services-MM - Client Services Associate I
Interactive Brokers
Vancouver, British Columbia
- Full-time
The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client…
Added 2 months ago
P
Branch Financial Manager
Penske
Dartmouth, NS
- Full-time
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable…
Added 2 months ago
GT
Store Associate (Full-Time/Temporary)
Giant Tiger
Hanover, ON
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 2 months ago
GT
Store Associate (Full-Time)
Giant Tiger
Châteauguay, QC
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 2 months ago
A&
Brand Representative - Vaughan Mills, Hollister
Abercrombie & Fitch Co.
Vaughan, ON
- Part-time
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Added 2 months ago
A
Counter Sales Associate 2
AirReps
Vaughan, ON
- Full-time
…professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group. The CSR/ISR sells the organization’s products and services…
Added 3 months ago
D
Dyson Expert - Scarborough
Dyson
ON
- Part-time
At Dyson, we sell by demonstrating. Our Experts and Retail Strategy & Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of…
Added 3 months ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Hamilton, ON
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 3 months ago
W
Senior Associate, Client Experience (The Osachoff Wealth Advisory Group)
Wellington-Altus
Vancouver, BC
- Full-time
Reporting to the Senior Wealth Advisor & Senior Portfolio Manager, the Senior Associate plays a critical role in supporting the delivery of a high-touch wealth management experience for…
Added 4 months ago
BB
Senior Account Executive
Bosch Building Technologies North America
Calgary, Alberta
- Full-time
Work collaboratively with Operations, IT, Engineering, and other corporate departments to drive penetration of integrated security systems.
Added 1 month ago
Financial Service Representative
Money Mart
Wasaga Beach, ON
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 3 months ago
G
Associate Electrical Technican
Greif
Winnipeg, MB
- Full-time
Follows the operations and company safety procedures and practices.
Added 3 months ago
CG
Investment Associate, Wealth Management
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 1 month ago
C
Account Support Representative Associate/Associ�(e) repr�sentant(e) au soutien des comptes.
Compucom
Toronto, ON
- $44,250 to $59,000 CAD / year
- Full-time
The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account…
Added 4 months ago
TW
Great Wall MBA Program Coordinator & Learning Coach
Trinity Western University
Langley, British Columbia
- Full-time
Support the GW MBA Program Manager, Associate Director of Operations and Student Support, and Associate Dean in Graduate Studies at TWU’s School of Business in monitoring and managing the…
Added 1 month ago
Financial Service Representative
Money Mart
Port Alberni, BC
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 2 months ago
Sales Associate, Seasonal
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Rocky View, AB
…collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a…
Added 4 months ago
CP
Customer Service Representative
Chartered Professional
Toronto, ON
- Full-time
CPA Ontario is currently in search of a Customer Service Representative for our inbound, non-sales call centre environment. This position involves being part of a team that is dedicated to…
Added 3 months ago
P
Bilingual Sales and Operations Management Trainee Montreal Quebec City
Penske
Montreal, QC
- Full-time
…you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more. You’ll collaborate with a high-energy, driven team as you build a…
Added 3 months ago
W
Team Manager (Advisor Team)
Wellington-Altus
Saskatoon, SK
- Full-time
Oversee daily operations and team projects, ensuring work is completed accurately, efficiently, and within established service standards.

Interactive Brokers

Client Services-MM - Client Services Associate I

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jun 30, 2026

Original job description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office/1 day remote).

Our Client Service team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious, collaborative, and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college, you will find a team that is ready to support your growth.

Key Responsibilities

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries
Assistance with trading platform operation and features
Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements
Margin calculations: Commission structure, interest and fee.

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Requirements

A bachelor's or advanced degree is required.
Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
Excellent command of written and spoken English and Mandarin

Core Competencies

Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income
Self-starter with a highly analytical and critical-thinking mindset
Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
Communicate effectively and precisely under changing circumstances
Self-motivated and able to handle tasks with minimal supervision.
Superb analytical and problem-solving skills.
Excellent collaboration and communication (Verbal and written) skills.
Outstanding organizational and time management skills.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan
We thank all applicants. However, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The representative is responsible for resolving routine and complex client service issues while emphasizing courtesy. This includes problem management for service issues, assistance with trading platform operations, and collaboration with various teams.

Requirements

A bachelor's or advanced degree is required, along with a minimum of two years of experience at a global financial institution. Candidates should have a working knowledge of exchange operations, product offerings, and excellent communication skills in English and Mandarin.

Skills

Client Service
Problem Management
Trading Platform Operation
Margin Calculations
Analytical Skills
Communication Skills
Organizational Skills
Time Management
Collaboration
Critical Thinking
Self-Motivation
Stress Management
Product Knowledge
Execution Platforms
Financial Markets
Regulations

Benefits

Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Financial Services
Trading
Equities
Options
Futures
FX
Fixed Income
Margin Methodologies
Global Exchanges
Order Types
Execution Rules
Analytical Skills
Problem Solving
Communication
Collaboration
Technology
Client Support
Service Issues
Regulations
Cash Market
Derivatives
Trading Platforms
Financial Advisors
Hedge Funds
Investment
Stock Options
Insurance
Disability Insurance
Life Insurance

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