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Added 15 mins ago
E
Senior Account Manager
Encircle
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- Full-time
closely with the Customer Success team and Revenue Leadership to grow net revenue retention and
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Director & Head, Global Capital Markets (GCM) Product, GCM Transformation – Toronto, ON
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Added 31 mins ago
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Manager, Customer Care Team - EN 936
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Intercare

Case Manager - Behavioral Support Unit

Calgary, AB, T2N 3Y6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Case Manager - Behavioral Support Unit

Brentwood Care Centre

Intercare Corporate Group Inc.

Calgary, Alberta

Are you a dedicated and compassionate Health Care Leader who is looking to gain valuable work experience while making a difference in the lives of our Continuing Care Residents and Employees?

Come and Join the Heart of Excellence

Company Overview:

Intercare is a fully accredited Alberta based company providing health and life enrichment services in continuing care centers since 1992. Our purpose is to maintain dignity, offer choice and support growth to those we serve. Here at Intercare, our employees drive the success of our organization through the implementation of our core values. Without the dedication and commitment of our employees, Intercare would not have grown into a leader in the continuing care sector. That’s why we make every effort as an organization to provide our valued employees a safe, healthy, and rewarding work environment.

Reports to: Clinical Team Leader BSU

Location: Brentwood Care Centre – 2727 16^th Avenue NW

Type: Full-time, Permanent

Hours: 0800-1600 with Flexibility required

Position Summary:

The Case Manager is responsible and accountable for providing leadership to the care team to ensure the provision of quality care services at the unit level. Leadership style is flexible and sensitive to the changing needs of the organization, and health care environment. The role is accountable for implementing and evaluating resident care in accordance with the Continuing Care Health Service Standards and Intercare’s Corporate Core Commitments. The Case Manager adheres to Intercare’s policies and procedures in a manner that is consistent with the Employer’s Core Values and in alignment with the understanding that all staff have the ability to make a positive difference.

Qualifications/Skills/Job Requirements:

Graduate of an accredited School of Nursing with current registration as a Registered Nurse with the College & Association of Registered Nurses of Alberta (CRNA). Bachelor’s Degree in Nursing is preferred; or
Graduate of a professional program from a post-secondary institution for nursing, e.g. Licensed Practical Nurse with active registration;
A minimum of three (3) years of related care experience, preferably in continuing care;
A minimum of two (2) years of experience in a leadership role is required;
Demonstrated flexibility, organizational and time management skills;
Advanced critical thinking, problem solving, decision-making, and conflict resolution skills;
Demonstrated ability to find opportunity for improvement;
Ability to build trusting, respectful and positive working relationships; and
Excellent verbal and written communication and presentation skills with strong attention to detail.

Role Responsibilities:

Promote Intercare’s vision of being ‘The Heart of Excellence’ by consistently demonstrating and incorporating the Employer’s Core Values into daily practice and promoting dignity, choice and growth of quality continuing care services;
Complete all planning, organization, control, coordination, direction and evaluation of all Resident Care Services, utilizing ongoing audits, key performance indicators and electronic documentation, while ensuring compliance with all relevant relevant Provincial and Federal Acts and Regulations;
Participates in resident admissions and care conferences;
Implements Infection Prevention and Control (IP&C) Mandates, participates in the site Infection Prevention and Control Committee as needed, and conducts high-level audits of practice to assess compliance with IP&C policies, procedures and best practices;
Manages outbreaks as per Alberta Health Services (AHS) Outbreak guidelines at the unit level - completes reporting to AHS and the Clinical Program Leader and participates in site-based debriefing following outbreaks;
Ensures the provision of high quality resident care, through monitoring and evaluation of the delivery of care on the unit(s) through surveillance and mentoring of front line staff, while mitigating escalating resident and family situations or concerns;
Conducts high-level overview of care planning, facilitates interdisciplinary team assessment and care plan development for complex residents, while promoting Resident/Family satisfaction and continuous quality improvement;
Acts as a resident advocate and encourages resident involvement in care-related decisions as appropriate;
Participates in projects, policy/procedures implementation, risk management programs and committees as applicable, relevant and assigned;
Provides Leadership that fosters personal and professional development, demonstrating integrity, loyalty and personal credibility. Demonstrates and promotes ethical standards while participating in and encouraging participation of others in professional activities and development;
Facilitates communication within the team through unit meetings on all shifts;
In collaboration with the Human Resources department, Director of Care and Site Administrator, manages the human resource functions of recruitment, workforce planning, employee development, and performance management of employees;
Facilitates education within the department’s resident care team through role modeling, ongoing coaching/mentoring and the provision of educational opportunities and ensures staff are knowledgeable about the resident’s rights and responsibilities;
Monitors the use of supplies on the assigned unit(s) to promote fiscal responsibility and uses data provided and judgment to determine human and material resource requirements for budget preparation purposes;
Participates as a member of the “On Call” team for the facility - hours of work will require flexibility to meet the needs of the unit and facility including scheduled evenings shifts and weekend coverage; and
Maintains open communication with key stakeholders, including external agencies;
Perform other duties as required.

Competencies:

Leadership: The process of guiding individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness. Leadership is flexible and sensitive to the changing needs of the organization, and health care environment.

Communication: Communicates effectively such that messages are understood; that is, understanding the essence and subtleties of the communication.

Lifelong Learning: Commitment to continuous learning and promoting the value of learning for self and others.

Stakeholder Focus: Responsive to the needs of the stakeholders and customers. Actively promotes positive relations

Environmental Focus: Sensitive to political and other external environmental issues and their impact on health care.

Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Results Management: Establishes courses of action for self and others that are results oriented.

Resources Management: Manages human, capital, financial and information resources so that organizational objectives are achieved.

Compliance Focus: Promotes compliance with accreditation standards and ethical and legal requirements.

Intercare employees enjoy the following:

Competitive Compensation program
Work/life balance
Company events
Employee Assistance Program
A respectful and positive working environment

For more information, visit https://www.intercarealberta.com/

Applications will be accepted until a suitable candidate is found

Intercare’s Values: Respect | Compassion | Commitment | Service | Ethics

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More about this job

Responsibilities

Lead and coordinate resident care services on the unit, including care planning, admissions, infection control, outbreak response, quality monitoring, and compliance with applicable standards and regulations. Support and develop staff, manage unit-level human and material resources, address resident and family concerns, and collaborate with internal teams and external stakeholders.

Requirements

Requires graduation from an accredited nursing program and active registration as a Registered Nurse or Licensed Practical Nurse in Alberta; a Bachelor of Nursing degree is preferred. Candidates need at least three years of related care experience, preferably in continuing care, and at least two years in a leadership role, along with strong communication, organizational, critical-thinking, and conflict-resolution skills.

Skills

Leadership
Communication
Critical Thinking
Problem Solving
Decision-Making
Conflict Resolution
Organization
Time Management
Relationship Building
Resident Care Planning
Infection Prevention and Control
Quality Improvement
Staff Coaching and Mentoring
Human Resource Management
Resource Management
Regulatory Compliance

Benefits

Work-Life Balance
Company Events
Employee Assistance Program
Respectful and Positive Working Environment

Visa sponsorship

Not detected in the job text

Keywords

Registered Nurse
Licensed Practical Nurse
College and Association of Registered Nurses of Alberta
Continuing Care
Resident Care
Care Planning
Resident Admissions
Interdisciplinary Team
Infection Prevention and Control
Outbreak Management
Alberta Health Services
Quality Improvement
Key Performance Indicators
Electronic Documentation
Regulatory Compliance
Risk Management
Staff Development
Performance Management
Workforce Planning
Human Resources
Budget Preparation
Resource Management
Resident Advocacy
Care Conferences
Accreditation Standards

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