Jobs in Canada

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Added 9 mins ago
MG
Gestionnaire, Maintenance / Manager, Maintenance
Medicom Group
Montreal, QC
- Full-time
Added 9 mins ago
LS
Regional Territory Manager – Building Materials
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
…long-standing reputation for quality, innovation, and exceptional customer service within the building products industry. They have partnered with Nick Kanaan of Lock Search Group find…
Added 9 mins ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
Experience supporting regulatory and operational reporting initiatives.
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S
Pharmacy Assistant Manager Relief
Sobeys
ON · Ontario, Canada
- Full-time
Inspire a positive, patient-focused culture and ongoing customer experience KPI enhancements
Added 9 mins ago
BI
Manager, Pension Risk Transfer (PRT) Modelling & Analytics
BMO Insurance
Toronto, ON
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 9 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, you will plan, organize, supervise, and control project execution activities, including installation work oversight and client follow-up. You…
Added 9 mins ago
S
Meat - Manager Meat
Sobeys
Quispamsis, NB
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 9 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Kingston, ON
- Full-time
Show 5+ years of meaningful management experience in a dynamic, fast-paced, customer relationship focused environment
Added 9 mins ago
MP
Donor Relations Coordinator
Mission Possible
Vancouver, BC
- Part-time
The Donor Relations Coordinator works closely with the Manager of Development and the Development Operations Coordinator to strengthen donor relationships, stewardship systems, and donor…
Added 9 mins ago
C
Manager Business Communications Partner (Temporary 6-months)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Temporary
Manage the timely, cost-effective delivery of innovative communication campaigns, overseeing the complete quality assurance and Senior Manager sign-off workflow
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CH
Administrateur de bureau
Cardinal Health Canada
Dorval, QC
- Full-time
Vous avez de préférence de 1 à 3 ans d’expérience professionnelle dans un domaine connexe
Added 9 mins ago
S
Produce - Clerk Produce
Sobeys
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 9 mins ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
New Glasgow, NS
- Full-time
…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 9 mins ago
R-
Assistant Store Manager - Metral Place Centre
RCL - Reitmans Canada Ltd/Ltée
Nanaimo, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 9 mins ago
HP
Bus Driver/Shuttle Bus Operator
Heritage Park Historical Village
Calgary, AB
- Full-time
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical…
Added 9 mins ago
EC
Program Coordinator (Contract)
ECO Canada
Calgary, AB
- Contract
…goals in the environmental industry. Reporting to the Senior Manager, Employment Programs, the successful candidate will have a passion for the environmental sector and expertise in program…
Added 9 mins ago
BC
Manager of Subcontracts
Bechtel Corporation
Calgary, AB
- Contract
Requires bachelor's or master's degree (or international equivalent) and 15+ years of relevant experience or 19+ years of relevant work experience
Added 9 mins ago
SI
HACCP Advisor
Saputo Inc.
Calgary, AB
- Full-time
The HACCP Advisor is a key food safety leadership position responsible for supporting the QC Manager in the management, maintenance, and continuous improvement of the Plant's Food Safety…
Added 9 mins ago
A
Gestionnaire de Comptes / Chargé de clientèle senior / Souscripteur
Atradius
Montreal, QC
- Full-time
…analysis with a focus on client relations, preferably with experience in a trade credit insurance organization as an account manager or commercial…
Added 9 mins ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
Partnership with ATS account manager to manage the customer
Added 9 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Lasalle, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 9 mins ago
BC
Associate or Vice President, Global Markets
BMO Capital Markets
Montreal, QC
- Full-time
…merchandise. The Associate is expected to maximize profit based on customer flow and experience while minimizing bank risk and adhering to position and loss limits as designed by Trading…
Added 9 mins ago
A
Account Manager - Commercial
Atradius
Mississauga, ON
- Full-time
As an Account Manager, you will play a pivotal role in delivering exceptional service and strategic support to our policyholders and broker partners. This position demands a proactive and…
Added 9 mins ago
BC
Director, Capital Markets - Capital Allocation & Management
BMO Capital Markets
Toronto, ON
- Full-time
Experience with capital allocation, ROE optimization, capital velocity, credit portfolio management, regulatory capital, liquidity and funding optimization, booking models, and structuring…
Added 9 mins ago
1
Office Manager - Brant Smiles Family Dentistry
123Dentist
Brantford, ON
- $70,000 to $80,000 CAD / year
- Full-time
The ideal Office Manager for our team would be excited to develop and implement innovative methods to optimize patient experience, improve the flow of patients into practice, and create…

InterContinental Toronto Centre

Front Office Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description InterContinental Toronto Centre is a 4-Diamond upscale hotel located in the heart of downtown Toronto, offering contemporary elegance, luxurious comfort, and modern convenience. Attached to the Metro Toronto Convention Centre, the hotel is ideally situated for business and leisure travelers. Guests are just steps away from major city attractions including the CN Tower, Air Canada Centre, Rogers Centre, and Ripley’s Aquarium of Canada. The property provides a dynamic urban environment where team members support a high standard of guest service in a vibrant, fast-paced setting.
Role Description The Front Office Manager is a full-time, on-site role based at InterContinental Toronto Centre in Toronto, ON. This role oversees day-to-day front office operations, including managing the front desk team, coordinating guest check-in and check-out processes, and ensuring a seamless arrival and departure experience. The Front Office Manager monitors room allocation, resolves guest concerns, and maintains high standards of customer service and satisfaction. Responsibilities include supervising scheduling, training, and performance of front office staff; collaborating with housekeeping, reservations, and other departments; and ensuring that brand standards, security procedures, and hotel policies are consistently followed. The role also involves tracking front office metrics, supporting revenue and occupancy goals, and implementing process improvements to enhance the guest experience.
Qualifications

Strong front office and customer service experience, with a focus on customer satisfaction and guest relationship management.
Office administration skills, including organizing daily operations, managing records, and coordinating schedules.
Excellent communication skills for interacting with guests, team members, and other departments.
Previous experience in hotel front office management or supervisory roles in hospitality is preferred.
Proficiency with hotel property management systems and standard office software.
Ability to lead and motivate a diverse team in a fast-paced environment.
Strong problem-solving skills and the ability to handle escalations calmly and professionally.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.
Post-secondary education in hospitality management or a related field is an asset.

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More about this job

Responsibilities

Oversee daily front office operations, including the front desk team, guest arrivals and departures, room allocation, and resolution of guest concerns. Supervise staff scheduling, training, and performance; coordinate with other hotel departments; uphold brand, security, and policy standards; and support revenue, occupancy, and guest experience goals.

Requirements

Candidates should have strong front office and customer service experience, preferably in a hotel management or supervisory role, along with proficiency in property management systems and standard office software. They should demonstrate leadership, communication, administrative, and problem-solving skills, be flexible to work varied shifts, and ideally have post-secondary education in hospitality management or a related field.

Skills

Front Office Operations
Customer Service
Guest Relationship Management
Office Administration
Communication
Team Leadership
Staff Scheduling
Staff Training
Performance Management
Problem-Solving
Guest Concern Resolution
Room Allocation
Interdepartmental Coordination
Revenue and Occupancy Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Front Office Operations
Hotel Management
Hospitality
Guest Check-In
Guest Check-Out
Room Allocation
Guest Satisfaction
Guest Relationship Management
Front Desk
Staff Scheduling
Staff Training
Performance Management
Property Management Systems
Office Software
Housekeeping Coordination
Reservations
Brand Standards
Security Procedures
Hotel Policies
Front Office Metrics
Revenue Goals
Occupancy Goals
Process Improvement
Customer Service
Escalation Management

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