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Added 1 min ago
M
Valet / Bellman
Marriott
Calgary, AB
- Full-time
Added 1 min ago
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Director of Event Planning and Operations
Marriott
Calgary, AB
- Full-time
…the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all…
Added 1 min ago
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Assistant Front Office Manager
Marriott
Quebec, QC
- Full-time
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Night Auditor
Marriott
Dorval, QC
- Full-time
Added 1 min ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Toronto, ON
- Full-time
Added 1 min ago
GM
Driver
Gypsum Management and Supply
Saanichton, BC
- Full-time
…the transportation of building materials and the placement on customer job sites. The shifts for this position will be Monday - Friday. Wage range is $32.00 -…
Added 1 min ago
TT
part time
The TJX Companies, Inc.
Vancouver, BC
- Part-time
Added 1 min ago
TT
Retail Store Associate Part time Seasonal - Homesense Barrhaven
The TJX Companies, Inc.
Ottawa, ON
- Part-time
Added 1 min ago
TT
Retail Store Associate Part Time Seasonal Winners - Grants Crossing
The TJX Companies, Inc.
Ottawa, ON
- Part-time
Added 1 min ago
C
Gas Bar Clerk
Co-op
Prince Albert, SK
- Part-time
Added 1 min ago
C
Assistant Food Store Manager, Martensville (Ref#: M47) Saskatoon Co-op
Co-op
Martensville, SK
- Full-time
To provide the customer with good, efficient, courteous service.
Added 1 min ago
C
Assistant Food Store Manager, Stonebridge (Ref#: M48) Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
To provide the customer with good, efficient, courteous service.
Added 1 min ago
C
Gas Bar Attendant
Co-op
Moosomin, SK
- Full-time
The successful candidate will be expected to perform duties involving customer service, processing transactions through till, inventory balancing, light cleaning duti
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C
Part-time Meat Clerk - Melita
Co-op
Melita, MB
- Part-time
Added 1 min ago
C
Bakery/Deli Clerk - Student - Yorkton Food Store
Co-op
Yorkton, SK
- Part-time
Who you are: You are interested in customer service and:
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C
Clerk
Co-op
Prince Albert, SK
- Full-time
Added 1 min ago
C
Part-Time Grocery Clerk I
Co-op
Battleford, SK
- Part-time
Added 1 min ago
C
Produce Clerk I - Killam Food
Co-op
Killam, AB
- Part-time
Added 1 min ago
C
Food Manager Trainee
Co-op
Brandon, MB
- Full-time
Provide exceptional guest service by responding to customer inquiries, promoting Co-op products and services, resolving concerns professionally, and contributing to a World Class Customer…
Added 1 min ago
C
Bakery/Deli Clerk - Full-time - Yorkton Food Store
Co-op
Yorkton, SK
- Full-time
Who you are: You are interested in customer service and:
Added 1 min ago
C
Clerk
Co-op
Prince Albert, SK
- Part-time
Added 1 min ago
C
Gas Bar Attendant-Desrochers Gas Bar
Co-op
AB · Edmonton, AB
- Part-time
Added 1 min ago
C
Agro Delivery Driver C3 (Temporary) - Innisfail - Central Alberta Co-op
Co-op
AB · Red Deer County, AB
- Part-time
Are you a motivated individual with a commitment to safety and customer service? Do you excel in fast-paced environments? Innisfail Agro Centre presents the perfect opportunity for you!…
Added 1 min ago
C
Meat Manager - Melita
Co-op
Melita, MB
- Full-time
Added 1 min ago
C
Produce Manager (Chappelle Food Store) - North Central Co-op
Co-op
AB · Edmonton, AB
- Full-time

InterContinental Toronto Centre

Front Office Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description InterContinental Toronto Centre is a 4-Diamond upscale hotel located in the heart of downtown Toronto, offering contemporary elegance, luxurious comfort, and modern convenience. Attached to the Metro Toronto Convention Centre, the hotel is ideally situated for business and leisure travelers. Guests are just steps away from major city attractions including the CN Tower, Air Canada Centre, Rogers Centre, and Ripley’s Aquarium of Canada. The property provides a dynamic urban environment where team members support a high standard of guest service in a vibrant, fast-paced setting.
Role Description The Front Office Manager is a full-time, on-site role based at InterContinental Toronto Centre in Toronto, ON. This role oversees day-to-day front office operations, including managing the front desk team, coordinating guest check-in and check-out processes, and ensuring a seamless arrival and departure experience. The Front Office Manager monitors room allocation, resolves guest concerns, and maintains high standards of customer service and satisfaction. Responsibilities include supervising scheduling, training, and performance of front office staff; collaborating with housekeeping, reservations, and other departments; and ensuring that brand standards, security procedures, and hotel policies are consistently followed. The role also involves tracking front office metrics, supporting revenue and occupancy goals, and implementing process improvements to enhance the guest experience.
Qualifications

Strong front office and customer service experience, with a focus on customer satisfaction and guest relationship management.
Office administration skills, including organizing daily operations, managing records, and coordinating schedules.
Excellent communication skills for interacting with guests, team members, and other departments.
Previous experience in hotel front office management or supervisory roles in hospitality is preferred.
Proficiency with hotel property management systems and standard office software.
Ability to lead and motivate a diverse team in a fast-paced environment.
Strong problem-solving skills and the ability to handle escalations calmly and professionally.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.
Post-secondary education in hospitality management or a related field is an asset.

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More about this job

Responsibilities

Oversee daily front office operations, including the front desk team, guest arrivals and departures, room allocation, and resolution of guest concerns. Supervise staff scheduling, training, and performance; coordinate with other hotel departments; uphold brand, security, and policy standards; and support revenue, occupancy, and guest experience goals.

Requirements

Candidates should have strong front office and customer service experience, preferably in a hotel management or supervisory role, along with proficiency in property management systems and standard office software. They should demonstrate leadership, communication, administrative, and problem-solving skills, be flexible to work varied shifts, and ideally have post-secondary education in hospitality management or a related field.

Skills

Front Office Operations
Customer Service
Guest Relationship Management
Office Administration
Communication
Team Leadership
Staff Scheduling
Staff Training
Performance Management
Problem-Solving
Guest Concern Resolution
Room Allocation
Interdepartmental Coordination
Revenue and Occupancy Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Front Office Operations
Hotel Management
Hospitality
Guest Check-In
Guest Check-Out
Room Allocation
Guest Satisfaction
Guest Relationship Management
Front Desk
Staff Scheduling
Staff Training
Performance Management
Property Management Systems
Office Software
Housekeeping Coordination
Reservations
Brand Standards
Security Procedures
Hotel Policies
Front Office Metrics
Revenue Goals
Occupancy Goals
Process Improvement
Customer Service
Escalation Management

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