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Added 3 mins ago
A
Member Engagement Associate (Part-Time)
Altea
Winnipeg, MB
- Part-time
…everything Altea represents. Your scope extends beyond the front desk to include recovery services and the ProShop where applicable, and the standard you hold across all of these areas is…
Added 3 mins ago
7
AI Data Architect
7shifts
Toronto, ON · Saskatoon, SK
- $160,000 to $200,000 CAD / year
- Full-time
Own the front end: evaluate and select the portals and tools people use to interact with agentic data solutions, and partner with IT to integrate and secure them (identity, access, change…
Added 3 mins ago
Duty Manager
Northland Properties
Richmond, BC
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Added 18 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Winnipeg, MB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 18 mins ago
FR
Heavy Duty Cleaner
FirstService Residential Canada
Richmond Hill, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 18 mins ago
FR
Security Concierge
FirstService Residential Canada
Oakville, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 19 mins ago
Receptionist
Primacorp Ventures Inc
Burnaby, BC
The Receptionist provides quality service to students, staff, and visitors through professional front-desk duties and general administrative support. Under the supervision of the Campus…
Added 19 mins ago
TG
Planet Fitness - Member Services Representative - Full Time - Barrie
Taymax Group
Barrie, ON
- Full-time
Handle all front desk related activities including:
Added 19 mins ago
TG
Planet Fitness - Assistant General Manager - Lindsay
Taymax Group
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead by example with involvement in all front desk related activities.
Added 19 mins ago
GF
Customer Service Representative (Motivator) - Burnaby Northgate
GoodLife Fitness
Burnaby, BC
- Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 34 mins ago
Office Manager
Long View Systems
AB
…and hands-on role combines office and facilities management, front-desk reception, event planning, health and safety, and branch…
Added 49 mins ago
IH
Office Coordinator
Inspired HR Ltd
Vancouver, BC
- Full-time
Help maintain a welcoming, organized office, including the front desk, shared spaces and kitchen.
Added 1 hour ago
Student Services Coordinator
Primacorp Ventures Inc
Calgary, AB
Workflow & Timelines: Manage incoming communication, handle front-desk/phone inquiries, and ensure administrative deadlines are consistently met.
Added 1 hour ago
LG
Senior Administrative Assistant
LGC Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
Provide assistance as needed to front desk operations to include but is not limited to, answering phones, accepting package and other deliveries, lunchtime relief, and greeting and signing…
Added 1 hour ago
IH
Office Coordinator
Inspired HR
Vancouver, BC
- Full-time
Help maintain a welcoming, organized office, including the front desk, shared spaces and kitchen.
Added 1 hour ago
Reception Assistant
Covenant Care + Covenant Living
Calgary, AB
Provide reception and front desk services, including answering and directing telephone calls and responding to inquiries
Added 1 hour ago
1
Dental Receptionist - Herring Cove Community Dental
123Dentist
Halifax, NS
- Full-time
…smooth and efficient operation of a dental practice by managing front desk activities and serving as the first point of contact for patients. This position requires handling patient…
Added 1 hour ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Added 1 hour ago
W
General Merchandise Associate
Walmart
Woodstock, ON
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
C
Print & Document Services Clerk
Co-operators
Regina, SK
- Full-time
…effective, positive internal and external customer service at the front desk, on the phone, or by…
Added 1 hour ago
A
Administration Clerk
ATCO
Edmonton, AB
- Full-time
Front Desk duties: phone handling, customer service, and supply upkeep
Added 2 hours ago
W
Parts Representative -Heavy Duty
Wajax
AB · Rocky View County, AB
- Full-time
…ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration…
Added 2 hours ago
TG
Planet Fitness - General Manager - Thunder Bay
Taymax Group
Thunder Bay, ON
- Full-time
Lead by example with involvement in all front desk related activities.
Added 2 hours ago
L
Senior Administrative Assistant
LGC
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
Provide assistance as needed to front desk operations to include but is not limited to, answering phones, accepting package and other deliveries, lunchtime relief, and greeting and signing…
Added 2 hours ago
GF
Customer Service Representative (Motivator) - Kingston
GoodLife Fitness
Kingston, ON
- Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…

InterContinental Toronto Centre

Front Office Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description InterContinental Toronto Centre is a 4-Diamond upscale hotel located in the heart of downtown Toronto, offering contemporary elegance, luxurious comfort, and modern convenience. Attached to the Metro Toronto Convention Centre, the hotel is ideally situated for business and leisure travelers. Guests are just steps away from major city attractions including the CN Tower, Air Canada Centre, Rogers Centre, and Ripley’s Aquarium of Canada. The property provides a dynamic urban environment where team members support a high standard of guest service in a vibrant, fast-paced setting.
Role Description The Front Office Manager is a full-time, on-site role based at InterContinental Toronto Centre in Toronto, ON. This role oversees day-to-day front office operations, including managing the front desk team, coordinating guest check-in and check-out processes, and ensuring a seamless arrival and departure experience. The Front Office Manager monitors room allocation, resolves guest concerns, and maintains high standards of customer service and satisfaction. Responsibilities include supervising scheduling, training, and performance of front office staff; collaborating with housekeeping, reservations, and other departments; and ensuring that brand standards, security procedures, and hotel policies are consistently followed. The role also involves tracking front office metrics, supporting revenue and occupancy goals, and implementing process improvements to enhance the guest experience.
Qualifications

Strong front office and customer service experience, with a focus on customer satisfaction and guest relationship management.
Office administration skills, including organizing daily operations, managing records, and coordinating schedules.
Excellent communication skills for interacting with guests, team members, and other departments.
Previous experience in hotel front office management or supervisory roles in hospitality is preferred.
Proficiency with hotel property management systems and standard office software.
Ability to lead and motivate a diverse team in a fast-paced environment.
Strong problem-solving skills and the ability to handle escalations calmly and professionally.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.
Post-secondary education in hospitality management or a related field is an asset.

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More about this job

Responsibilities

Oversee daily front office operations, including the front desk team, guest arrivals and departures, room allocation, and resolution of guest concerns. Supervise staff scheduling, training, and performance; coordinate with other hotel departments; uphold brand, security, and policy standards; and support revenue, occupancy, and guest experience goals.

Requirements

Candidates should have strong front office and customer service experience, preferably in a hotel management or supervisory role, along with proficiency in property management systems and standard office software. They should demonstrate leadership, communication, administrative, and problem-solving skills, be flexible to work varied shifts, and ideally have post-secondary education in hospitality management or a related field.

Skills

Front Office Operations
Customer Service
Guest Relationship Management
Office Administration
Communication
Team Leadership
Staff Scheduling
Staff Training
Performance Management
Problem-Solving
Guest Concern Resolution
Room Allocation
Interdepartmental Coordination
Revenue and Occupancy Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Front Office Operations
Hotel Management
Hospitality
Guest Check-In
Guest Check-Out
Room Allocation
Guest Satisfaction
Guest Relationship Management
Front Desk
Staff Scheduling
Staff Training
Performance Management
Property Management Systems
Office Software
Housekeeping Coordination
Reservations
Brand Standards
Security Procedures
Hotel Policies
Front Office Metrics
Revenue Goals
Occupancy Goals
Process Improvement
Customer Service
Escalation Management

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