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Added 11 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 11 mins ago
CI
Supervisor (Full Time)
Carters Inc.
St. Thomas, ON
- Full-time
As a Full Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help…
Added 11 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 11 mins ago
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Senior Financial Analyst
Manulife
Toronto, ON · Montreal, QC
- Full-time
…done together”), and anchored in accountability (“Own it”). We lead with empathy and integrity (“Share your humanity” and “Do the right thing”), while continuously challenging the status…
Added 11 mins ago
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Manulife Bank, Contact Centre Supervisor
Manulife
Montreal, QC
- Full-time
Coordinate with peers across all locations to optimally lead the daily operations of Manulife Bank's contact centre team.
Added 26 mins ago
SA
Assistant Director, Middle School
St. Andrew's College of Arts, Science and Commerce
Aurora, ON
- Full-time
St. Andrew’s College invites applications for a full-time, permanent opportunity in the role of Assistant Director of Middle School.
Added 26 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 26 mins ago
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Sales Lead - SaaS (OTE upto 90k)
BoomerangFX
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
…in driving revenue growth, achieving sales targets, managing full-cycle sales processes, and overseeing pipeline management, forecasting, and CRM (HubSpot preferred) performance. Experience…
Added 26 mins ago
SI
Manager, Information Security Risk
Staff IT Search Group Inc.
Oakville, ON
- Full-time
Our Client, the National leader in their industry, is seeking a talented Manager, Information Security Risk to lead the assessment, governance, and oversight of information security risks…
Added 26 mins ago
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Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
CPH is also proud to serve as the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program across Brampton, Halton, Mississauga, and South Etobicoke, expanding…
Added 26 mins ago
CA
Director, Admissions & Referent Relations
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
…TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and…
Added 26 mins ago
CR
VP Controller
Clarity Recruitment
Newmarket, ON
- $190,000 to $200,000 CAD / year
- Full-time
…partners with organizations to hire exceptional talent in HR, Operations, and IT, helping build the teams that power business success. Our process is designed to minimize risk, maximize…
Added 26 mins ago
DN
Member Engagement Manager
Digital Nova Scotia
Halifax, NS
- Full-time
Marketing | Full Time | Halifax, NS | Hybrid | $80,000 - $90,000 CAD per year
Added 26 mins ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 26 mins ago
Senior Regulatory Field Advisor
Trans Mountain
Calgary, AB
Lead field regulatory activities through coordination and regulatory management of all regulatory field inspections and related compliance verification activities.
Added 26 mins ago
B&
Civil Engineer - Water
Black & Veatch Family of Companies
Markham, ON
- $115,280 to $192,140 CAD / year
…construction, and startup phases as a technical specialist or…
Added 26 mins ago
B
Risk and Fraud Analyst
Blazesoft
Concord, ON
- Full-time
This is a full-time, in-office position based in our Concord, Vaughan office. within a very dynamic and fast-paced environment and requires occasional weekend hours as part of regular…
Added 26 mins ago
SHIFT LEADER
City of Toronto
Toronto, ON
If you are interested in learning more about the Part-Time Shift Leader role, you can participate in a virtual Microsoft Teams information session on Friday, November 6th, 2026, from 1:00pm…
Added 41 mins ago
CC
Retail Shift Leader
Canna Cabana
Chestermere, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 41 mins ago
Producer – Live Team (EA SPORTS NHL)
Electronic Arts
Vancouver, BC
We are seeking an experienced Producer to lead the dedicated Live Team, driving the end-to-end development, live operations, and ongoing evolution of our core online modes: World of Chel…
Added 41 mins ago
UH
Senior Manager, UHN West Park Assessment Centre
University Health Network
Toronto, ON
- Full-time
…Scarborough, Vaughan and West Park Health Centre). We offer a full continuum of prevention, rehabilitation, assessment and health care services to third party payors and individuals,…
Added 41 mins ago
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Process Engineer
''
Florenceville-Bristol, NB
- Full-time
…serves as a critical link between Research & Development and Operations by applying engineering principles to improve product quality, process capability, efficiency, scalability, and…
Added 41 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 41 mins ago
A
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
- Contract
…experience is delivered consistently across guest service, lounge operations, room inventory, colleague performance, financial results and cross-functional…
Added 41 mins ago
C&
Adjuster Support
Crawford & Company
Mississauga, ON
- Full-time
We are currently seeking an Adjuster Support professional to join our team in Mississauga, Ontario. This is a full-time, on-site position that offers the opportunity to work in a…

InterContinental Toronto Centre

Front Office Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description InterContinental Toronto Centre is a 4-Diamond upscale hotel located in the heart of downtown Toronto, offering contemporary elegance, luxurious comfort, and modern convenience. Attached to the Metro Toronto Convention Centre, the hotel is ideally situated for business and leisure travelers. Guests are just steps away from major city attractions including the CN Tower, Air Canada Centre, Rogers Centre, and Ripley’s Aquarium of Canada. The property provides a dynamic urban environment where team members support a high standard of guest service in a vibrant, fast-paced setting.
Role Description The Front Office Manager is a full-time, on-site role based at InterContinental Toronto Centre in Toronto, ON. This role oversees day-to-day front office operations, including managing the front desk team, coordinating guest check-in and check-out processes, and ensuring a seamless arrival and departure experience. The Front Office Manager monitors room allocation, resolves guest concerns, and maintains high standards of customer service and satisfaction. Responsibilities include supervising scheduling, training, and performance of front office staff; collaborating with housekeeping, reservations, and other departments; and ensuring that brand standards, security procedures, and hotel policies are consistently followed. The role also involves tracking front office metrics, supporting revenue and occupancy goals, and implementing process improvements to enhance the guest experience.
Qualifications

Strong front office and customer service experience, with a focus on customer satisfaction and guest relationship management.
Office administration skills, including organizing daily operations, managing records, and coordinating schedules.
Excellent communication skills for interacting with guests, team members, and other departments.
Previous experience in hotel front office management or supervisory roles in hospitality is preferred.
Proficiency with hotel property management systems and standard office software.
Ability to lead and motivate a diverse team in a fast-paced environment.
Strong problem-solving skills and the ability to handle escalations calmly and professionally.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.
Post-secondary education in hospitality management or a related field is an asset.

Apply About employer

More about this job

Responsibilities

Oversee daily front office operations, including the front desk team, guest arrivals and departures, room allocation, and resolution of guest concerns. Supervise staff scheduling, training, and performance; coordinate with other hotel departments; uphold brand, security, and policy standards; and support revenue, occupancy, and guest experience goals.

Requirements

Candidates should have strong front office and customer service experience, preferably in a hotel management or supervisory role, along with proficiency in property management systems and standard office software. They should demonstrate leadership, communication, administrative, and problem-solving skills, be flexible to work varied shifts, and ideally have post-secondary education in hospitality management or a related field.

Skills

Front Office Operations
Customer Service
Guest Relationship Management
Office Administration
Communication
Team Leadership
Staff Scheduling
Staff Training
Performance Management
Problem-Solving
Guest Concern Resolution
Room Allocation
Interdepartmental Coordination
Revenue and Occupancy Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Front Office Operations
Hotel Management
Hospitality
Guest Check-In
Guest Check-Out
Room Allocation
Guest Satisfaction
Guest Relationship Management
Front Desk
Staff Scheduling
Staff Training
Performance Management
Property Management Systems
Office Software
Housekeeping Coordination
Reservations
Brand Standards
Security Procedures
Hotel Policies
Front Office Metrics
Revenue Goals
Occupancy Goals
Process Improvement
Customer Service
Escalation Management

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